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  • All HBS Web  (4,933)
    • People  (23)
    • News  (1,821)
    • Research  (2,357)
    • Events  (8)
    • Multimedia  (6)
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  • September 2021
  • Case

Vignettes on Professional Service Firm Governance

By: David G. Fubini, Suraj Srinivasan and Li-Kuan Ni
The two vignettes within “Vignettes on Professional Service Firm Governance” (HBS No. 122-024) present various issues relating to governance in professional service firms (“PSFs”). In the first, the Managing Director of a U.S. consulting firm contemplates whether to... View Details
Keywords: Consulting Firms; Professional Services; Board Of Directors; Professional Service; Global Firm; Executive Leadership; Globalized Firms and Management; Private Equity; Governing and Advisory Boards; Global Strategy; Corporate Governance; Governance Controls; Leadership Development; Leading Change; Emerging Markets; Strategic Planning; Partners and Partnerships; Service Industry; United States; India
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Fubini, David G., Suraj Srinivasan, and Li-Kuan Ni. "Vignettes on Professional Service Firm Governance." Harvard Business School Case 122-024, September 2021.
  • 01 Apr 2002
  • News

Charting the Luminary Leadership in Professional Service Firms

Charting the Luminary Leadership in Professional Service Firms In their new book Aligning the Stars: How to Succeed When Professionals Drive... View Details
Keywords: professional service firms; Publishing Industries (except Internet); Information

    What Professional Service Firms Must Do To Thrive

    When the going gets tough, professional service firms (PSFs) often get desperate and chase all kinds of business just to keep the lights on. Consultancies, financial services firms, VC/PE firms, and the like offer services and sign up clients they should never have... View Details
    • September 2013 (Revised February 2016)
    • Case

    GlaxoSmithKline: Sourcing Complex Professional Services

    By: Heidi K. Gardner and Silvia Hodges Silverstein
    Pharmaceutical company GlaxoSmithKline (GSK) uses an innovative new approach to procuring outside legal counsel: it replaces relationship-based selection and law firms' traditional time-based billing with data-driven decision making and an online reverse auction. In... View Details
    Keywords: Legal Industry; Procurement; Professional Service Firms; Pricing; Competition; Change Management; Supply Chain Management; Legal Liability; Business Processes; Legal Services Industry; Legal Services Industry
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    Gardner, Heidi K., and Silvia Hodges Silverstein. "GlaxoSmithKline: Sourcing Complex Professional Services." Harvard Business School Case 414-003, September 2013. (Revised February 2016.)
    • 02 May 2000
    • Research & Ideas

    Leading Professional Service Firms

    The HBS Executive Education course Leading Professional Service Firms (LPSF) is an intensive, one-week program that focuses on management issues unique to these firms. It... View Details
    Keywords: Re: Jay W. Lorsch; Service; Service; Service
    • Teaching Interest

    Leading Professional Service Firms

    By: Andy Wu
    As entry barriers rapidly disappear, competition is accelerating and reshaping the business landscape for professional service firms. Navigating this continual change successfully requires extraordinary leadership abilities. This professional service firm... View Details
    • 2003
    • Casebook

    Professional Services: Text and Cases

    By: Thomas J. DeLong and Ashish Nanda
    DeLong and Nanda's Professional Services: Text and Cases is the first casebook to be published on the management of professional service firms (law firms, architecture, financial services, consulting). It includes a comprehensive selection of case studies that... View Details
    Keywords: Professional Service Firms; Management; Cases
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    DeLong, Thomas J., and Ashish Nanda. Professional Services: Text and Cases. New York: McGraw-Hill/Irwin, 2003.
    • Program

    Leading Professional Service Firms

    Summary As entry barriers rapidly disappear, competition is accelerating and reshaping the business landscape for professional service firms. Navigating this continual change successfully requires... View Details
    Keywords: Professional Services; Professional Services
    • October 2004 (Revised March 2006)
    • Background Note

    Compensation in Professional Service Firms

    By: Ashish Nanda
    Discusses the compensation of professionals--partners and nonpartners--in a professional services firm. Discusses the considerations that determine the choice of compensation systems and the interrelationship between compensation and other human resources management... View Details
    Keywords: Compensation and Benefits; Service Industry
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    Nanda, Ashish, and Lauren Prusiner. "Compensation in Professional Service Firms." Harvard Business School Background Note 905-039, October 2004. (Revised March 2006.)
    • Research Summary

    Building Capabilities in Professional Service Firms

    One of the most distinctive aspects of professional service firms is that the vast majority of the people who work in them are directly involved in serving clients.  Long-term success in a professional service firm requires obtaining and developing the right... View Details

    • Research Summary

    Organizational Change in Professional Service Firms

    Professor Gabarro's current research focuses on organizational change in professional service firms and the challenges that they face in dealing with increased size, scale and complexity. View Details
    • February 2004 (Revised March 2004)
    • Background Note

    Profitability Drivers in Professional Service Firms

    By: Ashish Nanda
    This case presents a simple model of the drivers of profitability in a professional service partnership and conducts an empirical exploration of the determinants of profitability among AmLaw 100 firms over the period 1994 to 1999. View Details
    Keywords: Profitability; Model; Profit; Partners and Partnerships; Law; Service Industry
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    Nanda, Ashish. "Profitability Drivers in Professional Service Firms." Harvard Business School Background Note 904-064, February 2004. (Revised March 2004.)
    • October 2004 (Revised February 2006)
    • Case

    Staffing in Professional Service Firms

    By: Ashish Nanda
    This case discusses the problem of balancing demand and supply of professionals over time using a fictional scenario. View Details
    Keywords: Selection and Staffing; Service Industry
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    Nanda, Ashish, Kelley Elizabeth Morrell, and Lauren Prusiner. "Staffing in Professional Service Firms." Harvard Business School Case 905-026, October 2004. (Revised February 2006.)
    • January 2003 (Revised March 2005)
    • Case

    Planning in Professional Service Firms

    By: Ashish Nanda
    In this case, four consultants discuss business planning issues that they are each having within their respective consulting firms. The case addresses how professional compensation, project staffing, hours worked, overhead costs, and billing rates impact profitability. View Details
    Keywords: Business or Company Management; Strategic Planning; Profit; Consulting Industry
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    Nanda, Ashish, and Kelley Elizabeth Morrell. "Planning in Professional Service Firms." Harvard Business School Case 903-085, January 2003. (Revised March 2005.)
    • February 2003 (Revised April 2003)
    • Background Note

    Note on Staffing in Professional Service Firms

    By: Ashish Nanda
    This case discusses the problem of balancing demand and supply of professionals within a professional services firm (PSF). It emphasizes how human resources management policies impact supply conditions and how market opportunities determine demand conditions. The case... View Details
    Keywords: Demand and Consumers; Balance and Stability; Supply and Industry; Employees; Service Industry
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    Nanda, Ashish. "Note on Staffing in Professional Service Firms." Harvard Business School Background Note 903-110, February 2003. (Revised April 2003.)
    • January 2004 (Revised May 2004)
    • Background Note

    Strategy and Positioning in Professional Service Firms

    By: Ashish Nanda
    This case provides a definition of strategy, distinguishes between corporate and practice strategy, and discusses how and why developing and implementing strategy for professional service firms is different from developing and implementing strategy for commercial... View Details
    Keywords: Corporate Strategy; Service Industry
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    Nanda, Ashish. "Strategy and Positioning in Professional Service Firms." Harvard Business School Background Note 904-060, January 2004. (Revised May 2004.)
    • March 2003 (Revised April 2006)
    • Background Note

    Scale and Scope in Professional Service Firms

    By: Ashish Nanda
    This case discusses why economies (and diseconomies) of scale and scope exist in professional service firms (PSFs) and how they influence the amount and range of services that PSFs offer. It is distributed with a case that focuses on determining the optimal scale/scope... View Details
    Keywords: Cost Management; Operations; Microeconomics; Service Industry
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    Nanda, Ashish. "Scale and Scope in Professional Service Firms." Harvard Business School Background Note 903-117, March 2003. (Revised April 2006.)
    • April 2000 (Revised October 2002)
    • Background Note

    Career Strategies and Tactics in Professional Service Firms

    By: Ashish Nanda, Thomas J. DeLong and Scot H. Landry
    Presents suggestions for ensuring a good start in a professional services career. View Details
    Keywords: Personal Development and Career; Performance Expectations; Performance Effectiveness; Customization and Personalization; Practice; Valuation; Performance Evaluation; Business Startups; Competency and Skills; Learning; Talent and Talent Management; Management Skills; Consulting Industry
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    Nanda, Ashish, Thomas J. DeLong, and Scot H. Landry. "Career Strategies and Tactics in Professional Service Firms." Harvard Business School Background Note 800-375, April 2000. (Revised October 2002.)
    • Apr 12 2017
    • Interview

    The Future of Professional Service Firms

    • February 2003 (Revised August 2004)
    • Background Note

    Note on Valuation-Compensation Tradeoff in Professional Service Firm Acquisitions

    By: Ashish Nanda
    This case highlights the tradeoff between valuation ascribed to professionals at the time of a professional services firm (PSF) acquisition and the postacquisition compensation of these professionals. It emphasizes how a high valuation at acquisition carries with it... View Details
    Keywords: Valuation; Employees; Acquisition; Compensation and Benefits; Service Industry
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    Nanda, Ashish. "Note on Valuation-Compensation Tradeoff in Professional Service Firm Acquisitions." Harvard Business School Background Note 903-111, February 2003. (Revised August 2004.)
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