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  • 2020
  • Working Paper

Building the Professional Firm: McKinsey & Co.: 1939-1968

By: Amar Bhidé
This case history analyzes how the founders of McKinsey & Co. built one of the world's leading management consulting firms by developing a “system” of professional norms, approach to serving clients, personnel policies, organization, governance, and ownership. The... View Details
Keywords: McKinsey ＆ Co.; Company History; Professional Norms; Vision; Organizations; Business History; Business Model; Strategy; Consulting Industry
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  • 30 Mar 2009
  • Research & Ideas

Professional Networks in China and America

commingle. One explanation is that norms for family relationships are often applied to relationships in other domains of life, such as professional or business relationships. The other interesting finding is... View Details
Keywords: by Sean Silverthorne
  • 2009
  • Article

Compelled to Help: Effects of Direct and Indirect Exchange on Perceived Obligation in Professional Networks

By: Roy Y.J. Chua, Billian Sullivan and Michael W. Morris
This research examines felt obligation to help others in employees' and managers' professional networks using a social exchange perspective. We hypothesize that obligation toward others would follow the norms of both direct and indirect reciprocity. Direct reciprocity... View Details
Keywords: Perspective; Conflict of Interests; Research; Surveys; Networks; Forecasting and Prediction; Social Issues
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  • Article

Turnkey or Tailored? Relational Pluralism, Institutional Complexity, and the Organizational Adoption of More or Less Customized Practices

By: Ryan Raffaelli and Mary Ann Glynn
We examine how the organizational adoption of new practices is influenced by relational pluralism, i.e., an organization's multiple ties to actors inside and outside its industry. We theorize that institutional mechanisms of practice diffusion underlying relational... View Details
Keywords: Networks; Corporate Social Responsibility and Impact; Business Processes; Adoption; Customization and Personalization
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  • June 2014
  • Article

The Red Sneakers Effect: Inferring Status and Competence from Signals of Nonconformity

By: Silvia Bellezza, Francesca Gino and Anat Keinan
We examine how people react to nonconforming behaviors, such as entering a luxury boutique wearing gym clothes rather than an elegant outfit or wearing red sneakers in a professional setting. Nonconforming behaviors, as costly and visible signals, can act as a... View Details
Keywords: Marketing; Consumer Behavior
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  • January 29, 2018
  • Article

How to Build Trust with Colleagues You Rarely See

By: Tsedal Neeley
Building trust is key to success for any organization. But that can be tricky when it comes to colleagues that you only interact with virtually. What does it take to build trust when you can’t meet in person? In this piece, the author suggests that professionals should... View Details
Keywords: Interpersonal Communication; Trust; Organizational Culture; Familiarity; Employees
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  • 2019
  • Working Paper

The Impact of Professionals' Contributions to Online Knowledge Communities on Their Workplace Knowledge Work

By: Hila Lifshitz - Assaf and Frank Nagle
Knowledge work is becoming increasingly challenging as pace of change in the knowledge frontier is increasing. Organizations have created multiple mechanisms to minimize knowledge gaps and increase learning such internal training, mentorship programs as well as... View Details
Keywords: Open Source; Future Of Work; Software Development; Knowledge Work; Online Community; Learning; Knowledge Sharing; Applications and Software; Open Source Distribution; Performance Productivity
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  • October 2010
  • Case

CDG: Managing in China's Economic Transformation

By: Roy Y.J. Chua, Shaohui Chen and Lisa Kwan
China Data Group (CDG) is a leading business processes outsourcing company based in Beijing, China. Roc Yang, chairman of CDG, had to confront a dilemma when he discovered that one of his senior managers gave a gift to a potential client in an effort to win a large... View Details
Keywords: Cross-Cultural and Cross-Border Issues; Management Practices and Processes; Emerging Markets; Negotiation Deal; Relationships; Networks; Societal Protocols; China
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  • Research Summary

Managing Multiple Identities at Work

By: Lakshmi Ramarajan
Peoples’ work identities, which are often a deep source of meaning for them, may conflict with or complement cultural, familial, or personal identities they value. A central focus of Professor Ramarajan’s work is understanding, on the individual level, how these... View Details
  • 25 Nov 2014
  • First Look

First Look: November 25

  Publications November 2014 Asian Survey Bureaucratic Norms and State Capacity in India: Implementing Primary Education in the Himalayan Region By: Mangla, Akshay Abstract—Himachal Pradesh has surged ahead of other Indian states in... View Details
Keywords: Carmen Nobel
  • Research Summary

The Psychology of Conversation

By: Alison Wood Brooks

Conversation is a profound part of the human experience. To share our ideas, thoughts, and feelings with each other, we converse face to face and remotely—via phone, email, text message, online comment boards, and in contracts. Conversations form the bedrock of our... View Details

  • 25 Jun 2013
  • First Look

First Look: June 25

governments have started to list state-owned enterprises, have selected professional managers to run them, and have given them more financial autonomy. We argue that the transformation from owner and manager to majority shareholder has... View Details
Keywords: Anna Secino
  • July–August 2018
  • Article

When Technology Gets Ahead of Society

By: Tarun Khanna
New technologies can be unsettling for industry incumbents, regulators, and consumers, because norms and institutions for dealing with them don’t yet exist. Interestingly, businesspeople in emerging economies face similar challenges: The rules are unclear and... View Details
Keywords: Technological Innovation; Society; Situation or Environment; Infrastructure; Entrepreneurship; Performance Effectiveness; Cooperation
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  • 22 Jun 2021
  • Research & Ideas

The COVID-19 Mutiny: When Teams Leave and Take Their Clients

Jones Industrial Average soared amid a “bonkers” real estate market. Professionals have been looking around, and recruiters have data and stories to grab even the most contented employee’s attention. "You could have a two-hour meeting in... View Details
Keywords: by Robin Abrahams, Boris Groysberg, and Steven L. Manchel
  • 10 Apr 2007
  • First Look

First Look: April 10, 2007

http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=507024 Lobbying Harvard Business School Note 707-471 Describes how companies engage the political and legal system and the rules and ethics associated with doing so. Focuses on the U.S. political and legal... View Details
Keywords: Martha Lagace
  • 17 Feb 2009
  • Research & Ideas

What’s Good about Quiet Rule-Breaking

Productions, Identity, and Regulation in an Aeronautic Plant (Princeton University Press), looks at how craftsmen establish and fulfill professional identity while simultaneously skirting rules against the creation of personal artifacts... View Details
Keywords: by Martha Lagace
  • 21 Jul 2015
  • First Look

First Look: July 21, 2015

https://www.hbs.edu/faculty/Pages/item.aspx?num=49388 Enabling Versus Controlling By: Hagiu, Andrei, and Julian Wright Abstract—In an increasing number of industries, firms choose how much control to give professionals over the provision... View Details
Keywords: Sean Silverthorne
  • 24 Feb 2009
  • First Look

First Look: February 24, 2009

market-type dispersion by decentralizing operations from headquarters to their stores, and, to a weaker extent, by providing higher variable pay to their store managers. Placing the Normative Logics of Accountability in 'Thick'... View Details
Keywords: Martha Lagace
  • 17 Aug 2020
  • Research & Ideas

What the Stockdale Paradox Tells Us About Crisis Leadership

naturally that way; I knew too much about the politics of Asia when I got shot down. I think there was a lot of damage done by optimists; other writers from other wars share that opinion. The problem is, some people believe what View Details
Keywords: by Boris Groysberg and Robin Abrahams
  • 01 Feb 2011
  • First Look

First Look: Feb. 1

clamor for accountability, it is tempting to accept the popular normative view that more accountability is better. But is it feasible, or even desirable, for nonprofit organizations to be accountable to everyone for everything? The... View Details

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