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  • All HBS Web  (164)
    • News  (11)
    • Research  (144)
    • Multimedia  (1)
  • Faculty Publications  (3)

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  • All HBS Web  (164)
    • News  (11)
    • Research  (144)
    • Multimedia  (1)
  • Faculty Publications  (3)
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  • 25 Jul 2016
  • Video

Heskett

  • 12 Aug 2010
  • News

What Is Customer Opinion Good For?

Keywords: Prof. Jim Heskett; Manufacturing
  • 01 May 2013
  • What Do You Think?

Why Isn’t ‘Servant Leadership’ More Prevalent?

Summing Up Is the Term "Servant Leadership" an Oxymoron? Servant leadership (SL) is a concept that triggers a great deal of interest, judging by my e-mail inbox and the number of responses to this month's column. Many comments suggested that: (1) servant... View Details
Keywords: by Jim Heskett
  • 04 Oct 2007
  • What Do You Think?

Has Managerial Capitalism Peaked?

Internet, it doesn't take a billion dollar R&D platform to discover the next technology platform." Jim Winkelmann agreed, but with a caveat: "The rebirth as always (will) be in the entrepreneurial sector creating... View Details
Keywords: by Jim Heskett
  • 06 Jan 2010
  • What Do You Think?

Is a Stringent Climate Change Agreement a Pot of Gold?

might even be impeded by, an international agreement. As he put it, because "scale advantage is reversed" in the alternative energy field, change "will be driven from the bottom, not the top." In other words, will venture capital and change require... View Details
Keywords: by Jim Heskett; Energy; Utilities
  • 06 Apr 2007
  • What Do You Think?

Will Market Forces Stop Global Warming?

Summing Up Debate on this month's questions occurred on at least three levels. Is global warming occurring? Do humans (primarily through CO2 emissions) have much to do with it? Should we rely on market forces to provide appropriate responses, or will this require... View Details
Keywords: by Jim Heskett; Energy; Utilities
  • 10 Jul 2007
  • What Do You Think?

How Much of Leadership Is About Control, Delegation, or Theater?

creating an impression that fits expectations? How does one do this and still maintain some sense of modesty and perspective that Jim Collins, in his research, has identified with the most effective leaders? Is some part of leadership... View Details
Keywords: by Jim Heskett
  • 04 Apr 2008
  • What Do You Think?

Who Owns Intellectual Property?

Summing Up Is intellectual property becoming community property? Is a new generation of users and consumers of intellectual property produced by new technologies bringing totally different assumptions and attitudes to bear on its ownership? Has new technology induced... View Details
Keywords: by Jim Heskett
  • 02 May 2008
  • What Do You Think?

What is the Future of State Capitalism?

Summing Up In state capitalism, is the operative word "capitalism"? State capitalism is neither to be applauded nor feared, judging from the tone of responses to this month's column. That is, "as long as the key decisions are in favor of making money for... View Details
Keywords: by Jim Heskett
  • 05 Jun 2009
  • What Do You Think?

What Does Slower Economic Growth Really Mean?

concern about the environment, questions are raised about whether certain forms of growth—let alone incorrect measures—serve a very good purpose. Paul Jackson caught the tone of many responses when he said, "Of course GDP is flawed, duh!" View Details
Keywords: by Jim Heskett; Financial Services; Construction; Real Estate
  • 03 Mar 2010
  • What Do You Think?

To What Degree Does “Identity” Affect Economic Performance?

Summing Up Is "identity" a victim of competitiveness? A recent study of organizational behavior published by Timothy Kieningham and Lerzan Toksoy shows that employees' perceptions of their employers' levels of commitment to them track their own levels of... View Details
Keywords: by Jim Heskett
  • 01 Jun 2007
  • What Do You Think?

How Should Pay Be Linked to Performance?

employees for their) competence. So beyond paying for (their) performance, why don't we think more about (paying to retain them) for (their) competence?" Pallavi Marathe concurs, saying that "Salary and retention are interlinked these days (the latter) is... View Details
Keywords: by Jim Heskett
  • 05 Mar 2009
  • What Do You Think?

How Frank or Deceptive Should Leaders Be?

depression, the more likely we are to have one. If one subscribes to this line of thinking, avoiding the use of certain terms like "depression" may make sense. How frank should leaders be? Jim Collins emphasizes the importance... View Details
Keywords: by Jim Heskett
  • 07 Jul 2011
  • What Do You Think?

So We Adapt. What’s the Downside?

that "Where I believe we need more than ever to be strident and more fixed is in our intolerance of unacceptable behavior by our leaders." Both commitment and adaptability have their place. Jeffrey Cufaude reminded us that Jim... View Details
Keywords: by Jim Heskett
  • 05 May 2010
  • What Do You Think?

Is Denial Endemic to Management?

Summing Up How best is denial managed? Denial is endemic to management. It is a natural part of human nature, closely related to the survival instinct. It can be useful or disastrous. And it can be managed. That sums up at least many of the reactions to this month's... View Details
Keywords: by Jim Heskett
  • 06 Jul 2009
  • What Do You Think?

Are You Ready to Manage in an Irrational World?

a me-centric view of life, then what seems rational to me as an individual may appear irrational in the context of social norms." Michael Linz asked to what extent a response to the question relies on how we frame the problem? As Jim... View Details
Keywords: by Jim Heskett
  • 02 Sep 2010
  • What Do You Think?

How Transparent Should Boards Be?

Summing Up The dilemma posed by the HP-inspired vignette of a CEO allegedly failing to adhere to company values divided respondents to the September column. Two schools of thought evolved. One was that the CEO should be fired for cause with only secondary concern about... View Details
Keywords: by Jim Heskett
  • 10 Nov 2008
  • What Do You Think?

How Much Can You Ask of Your Customers?

Summing Up Is customer volunteerism combined with "ownership" a double-edged sword? It's seems okay to involve customers in providing ideas for new products and processes. Encourage them to refer new business. But beware the downside of poorly thought-out... View Details
Keywords: by Jim Heskett
  • 02 Jun 2010
  • What Do You Think?

How Do You Weigh Strategy, Execution, and Culture in an Organization’s Success?

Summing Up Strategy, execution, and culture: Do we have our priorities right? First, my thanks to all of you who weighed in on the issues of the month regarding ways of thinking and asking questions about the relative importance of strategy, execution, and culture in... View Details
Keywords: by Jim Heskett
  • 04 Nov 2010
  • What Do You Think?

Why Do We Chase Stars?

Summing Up Three themes appear to characterize many of the responses to this month's column: (1) leadership talent is portable, (2) the reasons that we chase stars are traceable to human nature, and (3) women have qualities that explain why they have greater success in... View Details
Keywords: by Jim Heskett
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