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  • November 2019
  • Article

Procedural Justice and the Risks of Consumer Voting

By: Tami Kim, Leslie John, Todd Rogers and Michael I. Norton
Firms are increasingly giving consumers the vote. Eight studies demonstrate that when firms empower consumers to vote, consumers infer a series of implicit promises—even in the absence of explicit promises. We identify three implicit promises to which consumers react... View Details
Keywords: Consumer Empowerment; Procedural Justice; Promises; Customer Relationship Management; Voting; Perception; Fairness; Risk Management
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  • 2019
  • Working Paper

Veil-of-Ignorance Reasoning Favors the Greater Good

By: Karen Huang, Joshua D. Greene and Max Bazerman
The “veil of ignorance” is a moral reasoning device designed to promote impartial decision-making by denying decision-makers access to potentially biasing information about who will benefit most or least from the available options. Veil-of-ignorance reasoning was... View Details
Keywords: Policy-making; Procedural Justice; Ethics; Decision Making; Fairness
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  • December 1994
  • Article

The Inconsistent Role of Comparison Others and Procedural Justice to Hypothetical Job Descriptions: Implications for Job Acceptance Decisions

By: M. H. Bazerman, H. A. Schroth, P. P. Shah, K. A. Diekmann and A. E. Tenbrunsel
Keywords: Human Resources; Decision Making
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  • November 26, 2019
  • Article

Veil-of-Ignorance Reasoning Favors the Greater Good

By: Karen Huang, Joshua D. Greene and Max Bazerman
The “veil of ignorance” is a moral reasoning device designed to promote impartial decision-making by denying decision-makers access to potentially biasing information about who will benefit most or least from the available options. Veil-of-ignorance reasoning was... View Details
Keywords: Policy Making; Procedural Justice; Ethics; Decision Making; Policy; Fairness
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  • Article

The Performer's Reactions to Procedural Injustice: When Prosocial Identity Reduces Prosocial Behavior

By: Adam M. Grant, Andrew Molinsky, Joshua D. Margolis, Melissa Kamin and William Schiano
Considerable research has examined how procedural injustice affects victims and witnesses of unfavorable outcomes, with little attention to the “performers” who deliver these outcomes. Drawing on dissonance theory, we hypothesized that performers' reactions to... View Details
Keywords: Interpersonal Communication; Judgments; Fairness; Outcome or Result; Behavior; Identity; Power and Influence
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  • January 2021
  • Article

Veil-of-Ignorance Reasoning Mitigates Self-Serving Bias in Resource Allocation During the COVID-19 Crisis

By: Karen Huang, Regan Bernhard, Netta Barak-Corren, Max Bazerman and Joshua D. Greene
The COVID-19 crisis has forced healthcare professionals to make tragic decisions concerning which patients to save. Furthermore, the COVID-19 crisis has foregrounded the influence of self-serving bias in debates on how to allocate scarce resources. A utilitarian... View Details
Keywords: Self-serving Bias; Procedural Justice; Bioethics; COVID-19; Fairness; Health Pandemics; Resource Allocation; Decision Making
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  • December 2011
  • Article

Alchemy of Evidence: Mau Mau, the British Empire, and the High Court of Justice

By: Caroline Elkins
Restorative justice in various forms is a phenomenon that has swept across the globe over the last three decades. Most recently, it is unfolding in the High Court of Justice in London where five Kenyans have filed a claim against the British government, alleging that... View Details
Keywords: Colonialism; History; Lawsuits and Litigation; United Kingdom; Kenya
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  • February 2007
  • Case

South African Airways (A)

By: Joshua D. Margolis, Laura Morgan Roberts and Laura Winig
Amid efforts to engineer a turnaround at South African Airways (SAA), the CEO confronts an impending strike at the struggling company. How should the company address questions of distributive and procedural justice in post-Apartheid South Africa, and how should the CEO... View Details
Keywords: Fairness; Crisis Management; Employees; Employment; Growth and Development; Developing Countries and Economies; Air Transportation Industry; South Africa
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  • 14 Aug 2018
  • First Look

First Look at New Research and Ideas, August 14, 2018

and healthy innovation. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54851 in press Management Science Procedural Justice and the Risks of Consumer Voting By: Kim, Tami, Leslie John,... View Details
Keywords: by Sean Silverthorne
  • 08 Aug 2006
  • First Look

First Look: August 8, 2006

subjects playing this game. We call this latter quantity the model's Equivalent Number of Observations (ENO), and explore its properties. Paper not available The Implicit Effect of Artifact-Driven Inferences on Perceived Procedural View Details
Keywords: Sean Silverthorne
  • 10 Oct 2023
  • Research & Ideas

In Empowering Black Voters, Did a Landmark Law Stir White Angst?

power to register qualified citizens to vote. Federal courts had to clear any new voting changes and procedures before they could take effect in states or counties covered by the law. To trace the law’s impact, researchers hand-gathered... View Details
Keywords: by Rachel Layne
  • 07 Jul 2008
  • Research & Ideas

Innovation Corrupted: How Managers Can Avoid Another Enron

partnerships. Within weeks, Enron collapsed into bankruptcy as its trading partners quickly lost faith—proving, once again, that even a hint of negligence or misconduct can be devastating to a company. In the end, the Justice Department... View Details
Keywords: by Martha Lagace; Energy; Utilities
  • 17 Jan 2023
  • Book

Good Companies Commit Crimes, But Great Leaders Can Prevent Them

controls to not have it arise again.” Lambert: Is it helpful for such companies report violations? Or should they just go ahead and cooperate with investigators? Soltes: On the one hand, there are many incentives to self- report because the Department of View Details
Keywords: by Lane Lambert
  • Web

Winners & Runners-Up | New Venture Competition

science-powered platform. Social Enterprise Track, 2021 Shelly Xu Design (SXD) Shelly Xu, HBS 2021 Ahmed Fardin Junga Park, HBS 2021 Social Enterprise Track & Crowd Favorite Winner Vocal Justice Shawon Jackson, HKS Social Enterprise Track... View Details
  • 10 Oct 2018
  • Research & Ideas

The Legacy of Boaty McBoatface: Beware of Customers Who Vote

Procedural Justice and the Risks of Consumer Voting, written with Darden School of Business Assistant Professor Tami Kim and Harvard Kennedy School Professor Todd Rogers. Name this space These days, firms... View Details
Keywords: by Michael Blanding; Advertising
  • 24 Feb 2009
  • First Look

First Look: February 24, 2009

suggest policies to create an IP address "market" while avoiding major negative externalities—mitigating the worst effects of v4 scarcity, while obtaining price discovery and allocative efficiency benefits of market transactions. The Performer's Reactions to... View Details
Keywords: Martha Lagace
  • 21 Dec 2009
  • Research & Ideas

Good Banks, Bad Banks, and Government’s Role as Fixer

not Lehman Brothers? Ironically, Congress in 1991 passed a statute establishing specific procedures (including stating a rationale) to be followed before a bank could be rescued and mandating an after-the-fact audit by the Comptroller... View Details
Keywords: by Roger Thompson; Banking; Financial Services
  • 03 Jul 2012
  • Research & Ideas

HBS Faculty on Supreme Court Health Care Ruling

coming election cycle and beyond. It is a judicial landmark that is sure to be one of the defining opinions during the career of Chief Justice John Roberts. And finally, it is a social landmark, since it has bolstered efforts to move the... View Details
Keywords: Re: Multiple Faculty; Health
  • 03 Apr 2007
  • First Look

First Look: April 3, 2007

address questions of distributive and procedural justice in post-Apartheid South Africa, and how should the CEO recover from a crucial misstep at the start of the strike? Chronicles the challenges and... View Details
Keywords: Martha Lagace
  • 13 Feb 2018
  • First Look

New Research and Ideas, February 13, 2018

This acclaimed, market-leading text emphasizes the basic theme of “different costs for different purposes” and reaches beyond cost accounting procedures to consider concepts, analyses, and management. The 16th edition incorporates the... View Details
Keywords: Sean Silverthorne