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  • All HBS Web  (2,114)
    • People  (3)
    • News  (342)
    • Research  (1,183)
    • Events  (18)
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Show Results For

  • All HBS Web  (2,114)
    • People  (3)
    • News  (342)
    • Research  (1,183)
    • Events  (18)
    • Multimedia  (6)
  • Faculty Publications  (459)
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  • 25 Oct 2020
  • News

How Consumers Really Use Online Reviews

  • 31 Jan 2020
  • News

Study: Most Consumers “Care Little” About Occupational Licenses, Prefer Online Reviews

  • 01 Dec 2014
  • News

The art of the amateur online review

  • 18 Sep 2013
  • News

Online Hotel Reviews Increasingly Popular

  • 26 Jul 2022
  • News

Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews

  • 16 May 2012
  • News

Amazon consumer book reviews as reliable as media experts

  • 24 Oct 2011
  • News

The Yelp Factor: Are Consumer Reviews Good for Business?

  • 23 Sep 2013
  • News

That Online Review May Really Be Too Good to Be True

  • 23 Jun 2015
  • News

Navigating the potentially murky world of online reviews

  • 13 Apr 2016
  • News

Consumer Reports in the Age of the Amazon Review

  • 03 Aug 2013
  • News

Bed Bugs, Bad Service Begone, Thanks to Online Reviews

  • 03 Nov 2015
  • News

6 Clues That an Online Review Might Be Fake

  • 01 Mar 2012
  • News

She’s Got Your Back

from homeowner hell, and at a fair price? “These are not things we embrace,” says Angie Hicks (MBA 2000), cofounder and chief marketing officer of Angie’s List, an online service that collects verified View Details
Keywords: Julia Hanna; online reviews; News, Library, Internet, and Other Services; Information; Real Estate
  • 01 Dec 2020
  • News

In Review

led the creation of Tata Hall, Chao Hall, and Klarman Hall. In an increasingly online world, why invest so much in the physical campus? When our campus was built, George F. Baker, our benefactor, said: “This school will not be judged by... View Details
  • 12 Jan 2015
  • News

Why Online Retailers Are Starting to Care About Your Feelings

Keywords: e-commerce; consumer behavior; innovation; Retail Trade
  • 13 Jan 2012
  • News

Crowdsourcing Management Reviews for Better Management

  • 01 Sep 2010
  • News

Online Fashionistas

Groupe, now with a division for men’s clothing and entering travel markets as well, has grown from 5 employees to more than 400. Membership is by invitation by other members or by registering at the site (www.gilt.com); that exclusivity is a selling point for both... View Details
Keywords: Clothing and Clothing Accessories Stores; Retail Trade
  • 13 May 2022
  • News

Company Reviews on Glassdoor: Petty Complaints or Signs of Potential Misconduct?

  • 24 Apr 2014
  • News

Creating connections among consumers

Using the power of crowdsourcing, Angie Hicks (MBA 2000) turned neighborly advice about good service providers into a national consumer network that has transformed the world of online View Details
  • 20 Dec 2018
  • News

Consumer Rating Algorithms Score Big with Businesses, Governments

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