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    • Research  (545)
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  • October 2024
  • Background Note

Outsourcing Primer

By: Willy C. Shih
This note provides some background on one of the key resource allocation decisions managers make as they develop and produce products and services: what should they do with the walls of their own firm, and what they should depend upon suppliers or contractors to... View Details
Keywords: Outsourcing; Offshoring And Outsourcing; Production; Product Development; Resource Allocation; Supply Chain Management; Manufacturing Industry; United States; Asia
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Shih, Willy C. "Outsourcing Primer." Harvard Business School Background Note 625-069, October 2024.
  • January 2018 (Revised October 2019)
  • Case

ZBJ: Building a Global Outsourcing Platform for Knowledge Workers (A)

By: Feng Zhu, Weiru Chen and Shirley Sun
ZBJ.com (ZBJ), an online platform that connects knowledge workers to small- and medium-sized enterprises, is China’s largest outsourcing platform. Founded by Mingyue Zhu in 2006, ZBJ had grown into a unicorn with 4,000 employees and a daily transaction volume of RMB15... View Details
Keywords: Outsourcing; Disintermediation; Digital Platforms; Information Technology; Problems and Challenges; Global Strategy; Information Technology Industry; China
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Zhu, Feng, Weiru Chen, and Shirley Sun. "ZBJ: Building a Global Outsourcing Platform for Knowledge Workers (A)." Harvard Business School Case 618-044, January 2018. (Revised October 2019.)
  • February 2008 (Revised January 2009)
  • Background Note

Offshoring Day in BGIE and Strategy

By: Jan W. Rivkin and Troy Smith
Describes a set of activities in which students will participate before and during a day of classes on offshoring. The day's classes will examine the implications of offshoring for policy makers, business leaders, and workers. View Details
Keywords: Policy; Employees; Job Cuts and Outsourcing; Labor; Management; Strategy
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Rivkin, Jan W., and Troy Smith. "Offshoring Day in BGIE and Strategy." Harvard Business School Background Note 708-492, February 2008. (Revised January 2009.)
  • February 2008 (Revised April 2008)
  • Case

The Offshoring of America

By: Richard H.K. Vietor, Jan W. Rivkin and Juliana Seminerio
The movement from jobs in the United States to developing countries, in a process known as offshoring, has become quite a controversial topic. Managers not only need to decide which activities, if any, to move offshore, but where to move them. This case describes the... View Details
Keywords: Developing Countries and Economies; Job Cuts and Outsourcing; Operations; Business Processes; United States
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Vietor, Richard H.K., Jan W. Rivkin, and Juliana Seminerio. "The Offshoring of America." Harvard Business School Case 708-030, February 2008. (Revised April 2008.)
  • 2019
  • Working Paper

Outsourcing Innovation: The China Shock Hits Brazil

By: Laura Alfaro, Maggie Chen, Andrea Lucchesi and Naercio A. Menezes Filho
Keywords: Outsourcing; China; Brazil; China; Brazil
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Alfaro, Laura, Maggie Chen, Andrea Lucchesi, and Naercio A. Menezes Filho. "Outsourcing Innovation: The China Shock Hits Brazil." Working Paper, January 2019.
  • April 2005 (Revised February 2007)
  • Case

American Outsourcing

By: Richard H.K. Vietor and Alexander Veytsman
Covers the phenomenon of outsourcing jobs from the United States. Reviews the evolution of Mexico's Maquiladoras, manufacturing special economic areas in China, and information technology and service-sourcing in India. Also reviews exports/imports, exchange rates,... View Details
Keywords: Job Cuts and Outsourcing; Employment; Emerging Markets; Wages; Trade; United States; Mexico; China; India
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Vietor, Richard H.K., and Alexander Veytsman. "American Outsourcing." Harvard Business School Case 705-037, April 2005. (Revised February 2007.)
  • March 2018 (Revised October 2019)
  • Supplement

ZBJ: Building a Global Outsourcing Platform for Knowledge Workers (B)

By: Feng Zhu, Weiru Chen and Shirley Sun
Supplements the (A) case. View Details
Keywords: Outsourcing; Disintermediation; Digital Platforms; Information Technology; Problems and Challenges; Global Strategy; Information Technology Industry; China
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Zhu, Feng, Weiru Chen, and Shirley Sun. "ZBJ: Building a Global Outsourcing Platform for Knowledge Workers (B)." Harvard Business School Supplement 618-046, March 2018. (Revised October 2019.)
  • 2019
  • Article

The Social Desirability of Offshoring: A Swiss Consensus (1945–1975)

By: Sabine Pitteloud
This article focuses on the evolution of the rhetoric and practice of corporate offshoring in Switzerland from the post-war economic boom to the industrial crisis in the mid-seventies. The virtue of a historical perspective on the issue of offshoring is to show how... View Details
Keywords: Multinationals; Offshoring And Outsourcing; Relocation; Labor Relations; Multinational Firms and Management; Labor and Management Relations; Job Cuts and Outsourcing; Switzerland
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Pitteloud, Sabine. "The Social Desirability of Offshoring: A Swiss Consensus (1945–1975)." Zeitschrift für Unternehmensgeschichte 64, no. 2 (2019).
  • September 2013 (Revised June 2014)
  • Case

Cisco Systems and Offshore Cash

By: Ian D. Gow and Charles C.Y. Wang
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Gow, Ian D., and Charles C.Y. Wang. "Cisco Systems and Offshore Cash." Harvard Business School Case 114-027, September 2013. (Revised June 2014.)
  • February 1992
  • Article

Outsourcing and Industrial Decline

By: R.A. Bettis, Stephen P. Bradley and G. Hamel
Keywords: Job Cuts and Outsourcing
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Bettis, R.A., Stephen P. Bradley, and G. Hamel. "Outsourcing and Industrial Decline." Academy of Management Executive 6, no. 1 (February 1992).
  • February 1999 (Revised March 2001)
  • Background Note

Offshore Corporations: A Brief Introduction

Examines activities of offshore financial centers. The text documents the growth and uses of offshore corporations. View Details
Keywords: Geographic Location; Business Headquarters
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Kennedy, Robert E., and Brian Irwin. "Offshore Corporations: A Brief Introduction." Harvard Business School Background Note 799-119, February 1999. (Revised March 2001.)
  • June 2014 (Revised December 2015)
  • Teaching Note

Cisco Systems and Offshore Cash

By: Ian D. Gow and Charles C.Y. Wang
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Gow, Ian D., and Charles C.Y. Wang. "Cisco Systems and Offshore Cash." Harvard Business School Teaching Note 114-094, June 2014. (Revised December 2015.)
  • April 1999 (Revised February 2001)
  • Background Note

Offshore Drilling Industry, The

After booming in 1997 and early 1998, the offshore drilling industry slumps in late 1998 and early 1999. Lower oil prices lead oil companies to reduce drilling budgets, and rig utilization falls from essentially 100% to 70% in some markets. Day rates--the prices paid... View Details
Keywords: Strategy; Demand and Consumers; Price; Supply and Industry; Mining Industry
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Corts, Kenneth S. "Offshore Drilling Industry, The." Harvard Business School Background Note 799-111, April 1999. (Revised February 2001.)
  • April 2004 (Revised July 2005)
  • Case

Offshoring at Global Information Systems, Inc.

By: William E. Fruhan Jr.
This case explores the topic of offshoring high-tech jobs several perspectives. The issues presented include determining the stock price consequences of offshoring, examining the economic consequences of the offshore job to both the transferring and receiving... View Details
Keywords: Economy; Stocks; Job Cuts and Outsourcing; Personal Development and Career; Competition
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Fruhan, William E., Jr. "Offshoring at Global Information Systems, Inc." Harvard Business School Case 204-144, April 2004. (Revised July 2005.)
  • December 2012
  • Article

The Microwork Solution: A New Approach to Outsourcing Can Support Economic Development—and Add to Your Bottom Line

By: Francesca Gino and Bradely R. Staats
What's the best way to lift people out of poverty? The social entrepreneurs in the new "impact sourcing" industry believe the answer is providing work, not aid. Their organizations hire people at the bottom of the pyramid to perform digital tasks such as transcribing... View Details
Keywords: Outsourcing; Job Cuts and Outsourcing; Nonprofit Organizations; Partners and Partnerships; Development Economics; Social Entrepreneurship; Welfare; Cooperation; San Francisco
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Gino, Francesca, and Bradely R. Staats. "The Microwork Solution: A New Approach to Outsourcing Can Support Economic Development—and Add to Your Bottom Line." Harvard Business Review 90, no. 12 (December 2012): 92–96.
  • 1995
  • Chapter

Information-enabled Organization Transformation and Outsourcing

By: F. W. McFarlan
Keywords: Information Management; Knowledge Management; Knowledge Use and Leverage; Organizational Change and Adaptation
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McFarlan, F. W. "Information-enabled Organization Transformation and Outsourcing." In Wirtschafts-informatik '95. Frankfurt: Universität Frankfurt am Main, 1995.
  • 23 Mar 2018
  • Working Paper Summaries

Experience Markets: An Application to Outsourcing and Hiring

Keywords: by Christopher T. Stanton and Catherine Thomas
  • May 2011 (Revised August 2011)
  • Case

The Offshore Drilling Industry in 2011

By: Ramon Casadesus-Masanell, Kenneth Corts and Joseph McElroy
After booming in 2007 and early 2008, the offshore drilling industry slumps in 2009. Lower oil prices lead oil companies to reduce drilling budgets, and rig utilization falls from essentially 100% to 70% in some markets. Day rates--the prices paid for a rig's... View Details
Keywords: Technological Innovation; Metals and Minerals; Demand and Consumers; Price; Industry Structures; Supply and Industry; Mining; Mining Industry; Energy Industry
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Casadesus-Masanell, Ramon, Kenneth Corts, and Joseph McElroy. "The Offshore Drilling Industry in 2011." Harvard Business School Case 711-543, May 2011. (Revised August 2011.)
  • March 2005
  • Article

Outsourcing Marketing

By: Gail J. McGovern and John A. Quelch
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McGovern, Gail J., and John A. Quelch. "Outsourcing Marketing." Harvard Business Review 83, no. 3 (March 2005).
  • April 1995 (Revised June 2002)
  • Case

Xerox: Outsourcing Global Information Technology Resources

By: Lynda M. Applegate and Kevin Davis
In order to increase revenues, develop new technologies, and manage information technology more efficiently, Xerox decided to sign a 10-year, $3.2 billion contract with Electronic Data Systems (EDS). This case describes the events that preceded Xerox's decision to... View Details
Keywords: Information Technology; Organizational Change and Adaptation; Job Cuts and Outsourcing; Information Technology Industry
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Applegate, Lynda M., and Kevin Davis. "Xerox: Outsourcing Global Information Technology Resources." Harvard Business School Case 195-158, April 1995. (Revised June 2002.)
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