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- October 2017 (Revised November 2017)
- Case
NYC311
By: Constantine E. Kontokosta, Mitchell Weiss, Christine Snively and Sarah Gulick
Joe Morrisroe, executive director for NYC311, had some gut instincts but no definitive answer to the question he was just asked by one of the mayor’s deputies: “Are some communities being underserved by 311? How do we know we are hearing from the right people?” Founded... View Details
Keywords: New York City; NYC; 311; NYC311; Big Data; Equal Access; Bias; Data Analysis; Public Entrepreneurship; Urban Informatics; Predictive Analytics; Chief Data Officer; Data Analytics; Cities; City Leadership; Analytics and Data Science; Analysis; Prejudice and Bias; Entrepreneurship; Public Sector; City; Public Administration Industry; New York (city, NY)
- 06 Mar 2018
- First Look
First Look at Research and Ideas, March 6, 2018
https://cb.hbsp.harvard.edu/cbmp/product/718477-PDF-ENG Harvard Business School Case 818-056 NYC311 Joe Morrisroe, executive director for NYC311, had some gut instincts but no definitive answer to the question he was just asked by one of... View Details
Keywords: Sean Silverthorne