Motor Vehicle and Parts Dealers - Publications - Faculty & Research - Harvard Business School

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November 1989 (Revised February 1992)
Case

Ford Motor Co.: Dealer Sales and Service

By: Leonard A. Schlesinger

Since Henry Ford founded Ford Motor Co., Ford vehicles have been sold and serviced the same way. By the late 1980s Ford began to consider making changes in its sales and service process. Two developments forced Ford to reconsider these processes. First, Ford found... View Details

Keywords: Organizational Change and Adaptation; Change Management; Distribution Channels; Customer Focus and Relationships; Service Industry; Auto Industry; Retail Industry; United States

October 1988 (Revised May 1990)
Case

Ford Motor Co.: The Product Warranty Program (A)

Raises powerful issues concerning product warranty policy as a strategic marketing variable. Also raises several exciting issues concerning the role of product policy in competitive battles, product line issues, interfunctional coordination issues, and some ethical... View Details

Keywords: Competition; Marketing Strategy; Insurance; Product; Policy; Manufacturing Industry; Auto Industry; United States

01 Jun 2009
News

Can’t Forget the Motor City

In a flurry of activity in Detroit in March, the acronym “HBS” was almost as much in evidence as “GM.” It wasn’t just the departure of GM chief Rick Wagoner (MBA ’77) and the accession of his replacement, Fritz Henderson (MBA ’84). Also... View Details

Keywords: Motor Vehicle and Parts Dealers; Motor Vehicle and Parts Dealers; Motor Vehicle and Parts Dealers; Motor Vehicle and Parts Dealers; Motor Vehicle and Parts Dealers

02 Oct 2013
News

General Motors Takes a Look Under Tesla's Hood

Keywords: Tesla; Motor Vehicle and Parts Dealers; Motor Vehicle and Parts Dealers

March 2018
Case

EKOL Logistics: Thinking Outside the Box

By: Willy C. Shih and Esel Çekin

This case describes Ekol, an intermodal transportation and logistics company, and how it manages capacity planning. Its busiest routes linked motor vehicle assemblers in Germany and Turkey with many of their parts suppliers, but it had also developed key links in... View Details

21 Dec 2022
Blog Post

Climate Stories Episode #12: Vehicle to Everything - Claire Broido Johnson (MBA 2002), Chief Operating Officer of Fermata Energy

GMC Sierra EV. Five GM assembly plants in the U.S. Canada and Mexico will be building EVs. Japan's Mazda Motor Corp unveiled a $10.6 billion spending plan to electrify its View Details

15 Jun 2009
Research & Ideas

GM: What Went Wrong and What’s Next

and revolutionized millions of Americans' lives. Riding the wave of the Model T's success, Ford Motor Company became the undisputed leader of this young market and by the early... View Details

Keywords: by Staff; Auto

July 2024 (Revised October 2024)
Case

Knowledge Transfer: Toyota, NUMMI, and GM

New United Motors Manufacturing, Inc. (NUMMI) was a joint venture between Toyota and General Motors. It was an opportunity for GM to learn about the Toyota Production System, which was quite different from the mass production processes American automakers used at the... View Details

Keywords: Culture Change; Organizational Culture; Organizational Change and Adaptation; Factories, Labs, and Plants; Joint Ventures; Transformation; Selection and Staffing; Knowledge Acquisition; Knowledge Sharing; Labor Unions; Management Systems; Performance Improvement; Production; Labor and Management Relations; Auto Industry; Japan; United States

15 Mar 2019
News

A Model of Drive and Impact

million in revenues. We grew very fast. “I decided to donate part of the money that we made with Clicars to social causes related to swim challenges. I decided to pick out different places in the world to conduct unprecedented swims... View Details

Keywords: Motor Vehicle and Parts Dealers; Motor Vehicle and Parts Dealers

23 Dec 2002
Research & Ideas

Partnering and the Balanced Scorecard

growth The strategy map and accompanying scorecard provide a powerful communication vehicle about the organization's vision and strategy. Rather than use measurement to control... View Details

Keywords: by Robert S. Kaplan & David P. Norton

10 Aug 2015
News

GM Names Suryadevara Finance VP and Treasurer

Keywords: Motor Vehicle and Parts Dealers; Motor Vehicle and Parts Dealers

11 Sep 2018
First Look

New Research and Ideas, September 11, 2018

this case:https://hbsp.harvard.edu/product/219014-PDF-ENG Harvard Business School Case 618-037 EKOL Logistics: Thinking Outside the Box This case describes Ekol, an intermodal transportation and logistics company, View Details

Keywords: Dina Gerdeman

11 Mar 2001
Research & Ideas

Merchants to Multinationals: British Trading Companies in the Nineteenth and Twentieth Centuries

and the availability of limited liability to raise finance for the new business opportunities which appeared at this time. They functioned in part as venture capitalists identifying opportunities View Details

Keywords: by Geoffrey Jones

18 Nov 2010
Research & Ideas

GM’s IPO: Back to the Future

On a journey that began 17 months ago, General Motors entered and emerged from bankruptcy to become a private company with Uncle Sam as its largest shareholder. The company reaches another milestone today by... View Details

Keywords: by Staff; Auto

10 Jun 2002
Research & Ideas

Reinventing the Industrial Giant

for auto parts online. Finally, the company is moving its internal processes, such as billing and inventory, online. GM estimates that each of these four undertakings will save an extraordinary amount of... View Details

Keywords: by Nitin Nohria, Davis Dyer & Frederick Dalzell; Manufacturing

01 Apr 1996
News

Stewards of the Seventh Generation

heat-trapping gases such as carbon dioxide that are released into the atmosphere when coal and petroleum products are burned. That same day, the Wall Street Journal reported that in California and Arizona,... View Details

Keywords: Marguerite Rigoglioso, Garry Emmons, Linda Goodspeed, and Elaine Gottlieb

11 May 2016
Research & Ideas

Fix This! Why is it so Painful to Buy a New Car?

1989 about service in the auto industry, Ford Motor Co.: Dealer Sales and Service, puts it best: “Nothing much has changed over 25 years. The experience is still generally... View Details

Keywords: by Sean Silverthorne; Auto

Web

Great American Business Leaders of the 20th Century - Leadership

Insurance Company, 1932–1946 Nathan Cummings Consolidated Foods, 1939–1975 Harry B. Cunningham S. S. Kresge Company/K Mart, 1959–1972 Harlow H. Curtice General Motors Corporation, 1953–1958 Cyrus H. K. Curtis Curtis Publishing Company,... View Details

01 Mar 2006
News

Drive-In Nation

manufacturing an estimated 9.08 million vehicles in 2005). Increasingly, the glory days seem a thing of the past. How could such a reversal have occurred? Can it be corrected, and does it matter if it can’t?... View Details

Keywords: Garry Emmons; Motor Vehicle and Parts Dealers; Motor Vehicle and Parts Dealers

Web

Buy Now, Pay Later: Cars on Time

arrangement that shared the risk of car loans between dealer and manufacturer. Its goals were, initially, to smooth out seasonal fluctuations in sales, but the ultimate effect was to dramatically increase... View Details

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