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  • All HBS Web  (18)
    • News  (10)
    • Research  (6)
    • Multimedia  (2)
  • Faculty Publications  (1)

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  • All HBS Web  (18)
    • News  (10)
    • Research  (6)
    • Multimedia  (2)
  • Faculty Publications  (1)
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  • Article

Culture Is Not the Culprit: When Organizations Are in Crisis, It's Usually Because the Business Is Broken

By: Jay W. Lorsch and Emily McTague
When organizations get into big trouble, fixing the culture is usually the prescription. That's what most everyone said GM needed to do after its recall crisis in 2014—and ever since, CEO Mary Barra has been focusing on creating "the right environment" to promote... View Details
Keywords: Culture; Cultural Reform; Organizational Culture; Crisis Management; Business Processes
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Lorsch, Jay W., and Emily McTague. "Culture Is Not the Culprit: When Organizations Are in Crisis, It's Usually Because the Business Is Broken." R1604H. Harvard Business Review 94, no. 4 (April 2016): 96–105.
  • 24 Apr 2017
  • Op-Ed

Op-Ed: Courage: The Defining Characteristic of Great Leaders

automate its factories, Mulally borrowed $23.5 billion, convincing the Ford family to pledge its stock and the famous Ford Blue Oval as collateral. His bold move paid off. Unlike its Detroit competitors, Ford avoided bankruptcy, regained market share, and returned to... View Details
Keywords: by Bill George; Auto; Food & Beverage
  • 08 Sep 2022
  • Book

Gen Xers and Millennials, It’s Time To Lead. Are You Ready?

George says, she became an “enabler” for the whole firm. Navigate today’s challenges. Be prepared to successfully lead your company through crises and help solve difficult global problems. In 2014, new General Motors CEO Mary View Details
Keywords: by Lane Lambert
  • 12 Apr 2016
  • First Look

April 12, 2016

Business Is Broken By: Lorsch, Jay W., and Emily McTague Abstract—When organizations get into big trouble, fixing the culture is usually the prescription. That's what most everyone said GM needed to do after its recall crisis in 2014—and ever since, CEO View Details
Keywords: Sean Silverthorne
  • 12 Jan 2018
  • Cold Call Podcast

Leadership Lessons from a Young Martin Luther King, Jr.

we have people that are willing to stand up to him and do the right thing by their companies. I'm thinking somebody like Mary Barra at General Motors, where they've said you can't have a supply chain that... View Details
  • 04 Apr 2019
  • Cold Call Podcast

Can Mark Zuckerberg Rebuild Trust in Facebook?

switches.] (CEO) Mary Barra takes over. She said, "It's not only a problem we have with safety, which we're going to correct, but we've got a cultural problem and we've got to correct it," And she... View Details
Keywords: Re: Andi Wang
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