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  • All HBS Web  (2,291)
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  • Research Summary

Managing Multiple Identities at Work

By: Lakshmi Ramarajan
Peoples’ work identities, which are often a deep source of meaning for them, may conflict with or complement cultural, familial, or personal identities they value. A central focus of Professor Ramarajan’s work is understanding, on the individual level, how these... View Details
  • Research Summary

When Cultural Worlds Collide: Investigating the Cross-Cultural Multiple Audience Problem

Today, many individuals have social networks that span cultural boundaries. For example, you may have a network of colleagues in China, friends and family in the U.S., and a group of childhood friends in Greece. Chances are, you are probably comfortable interacting... View Details
Keywords: Cross-cultural Networks; Multiple Audience Problem; Managing Multiple Identities
  • 2009
  • Working Paper

Opening Up or Shutting Down? The Effects of Multiple Identities on Problem Solving

By: Lakshmi Ramarajan
Across three studies, I investigate the distinct effects of multiple identity conflict and enhancement within people on two crucial aspects of resolving problems with others: integrative behavior and openness. The results of two studies support the hypotheses that... View Details
Keywords: Interpersonal Communication; Problems and Challenges; Behavior; Conflict Management; Identity; Integration
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Ramarajan, Lakshmi. "Opening Up or Shutting Down? The Effects of Multiple Identities on Problem Solving." Harvard Business School Working Paper, No. 10-041, November 2009.
  • Article

Managing Multiple Channels

By: Frank V. Cespedes and E. Raymond Corey
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Cespedes, Frank V., and E. Raymond Corey. "Managing Multiple Channels." Business Horizons 33, no. 4 (July–August 1990): 66–77.
  • 13 Dec 2010
  • Research & Ideas

Managing the Support Staff Identity Crisis

adversarial situation, and it's just a lost opportunity." A Call To Arms So how can business managers make better use of a company's support departments? They need to keep in mind three issues: securing identity, fostering... View Details
Keywords: by Carmen Nobel
  • 2014
  • Working Paper

Product to Platform Transitions: Organizational Identity Implications

By: Elizabeth J. Altman and Mary Tripsas
Organizations are increasingly recognizing that value they once derived from offering standalone products can be significantly enhanced if they transition to platform-based businesses that harness the innovative capabilities of complementors. While the competitive... View Details
Keywords: Organizational Change; Organizational Identity; Ecosystems; Complementors; Managing Innovation; Organizational Change and Adaptation; Multi-Sided Platforms; Innovation and Management; Organizational Culture
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Altman, Elizabeth J., and Mary Tripsas. "Product to Platform Transitions: Organizational Identity Implications." Harvard Business School Working Paper, No. 14-045, December 2013. (Revised September 2014.)
  • 09 Jun 2016
  • Cold Call Podcast

Hold on to Your Complexity: Bringing Multiple Identities to Work

Keywords: Re: Lakshmi Ramarajan; Financial Services
  • June 1989 (Revised January 1992)
  • Case

Ingersoll-Rand (A): Managing Multiple Channels--1985

By: V. Kasturi Rangan and E. Raymond Corey
James Clabough, marketing vice president at Ingersoll-Rand, has to decide on the distribution policy for a new product. The decision has marketing as well as organizational ramifications. View Details
Keywords: Decisions; Leadership Style; Marketing Channels; Product Launch; Distribution
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Rangan, V. Kasturi, and E. Raymond Corey. "Ingersoll-Rand (A): Managing Multiple Channels--1985." Harvard Business School Case 589-121, June 1989. (Revised January 1992.)
  • June 1989 (Revised November 1991)
  • Supplement

Ingersoll-Rand (B): Managing Multiple Channels--1986

By: V. Kasturi Rangan
Peter Baldwin takes over Clabough's job and is charged with the responsibility to improve sales force morale, control expenses, and improve market share. View Details
Keywords: Salesforce Management; Supply and Industry; Management Teams; Industrial Products Industry
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Rangan, V. Kasturi. "Ingersoll-Rand (B): Managing Multiple Channels--1986." Harvard Business School Supplement 589-122, June 1989. (Revised November 1991.)
  • June 2007
  • Case

Wal-Mart Mexico: Managing Multiple Formats

By: Rajiv Lal, Mark Rennella and David Lane
"On February 1, 2007, Wal-Mart Mexico (Walmex) CEO Eduardo Solorzano was preparing for a well deserved, two-week vacation on Mexico's Yucatan Peninsula. Things were going well. Wal-Mart Mexico, which consisted principally of six different retail formats, had been... View Details
Keywords: Business or Company Management; Growth and Development; Marketing Strategy; Retail Industry; Mexico
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Lal, Rajiv, Mark Rennella, and David Lane. "Wal-Mart Mexico: Managing Multiple Formats." Harvard Business School Case 507-063, June 2007.
  • June 1989 (Revised November 1991)
  • Supplement

Ingersoll-Rand (C): Managing Multiple Channels--1987

By: V. Kasturi Rangan
Describes the actions taken by Peter Baldwin to address the issues. View Details
Keywords: Industrial Products Industry
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Rangan, V. Kasturi. "Ingersoll-Rand (C): Managing Multiple Channels--1987." Harvard Business School Supplement 589-123, June 1989. (Revised November 1991.)
  • Research Summary

Identity Work, Itinerant Careers, and Management Education

I investigate how and where individuals develop, revise and consolidate identity narratives that afford them some degree of self-esteem, a sense of direction and purpose, and social legitimacy, in the context of careers that feature discontinuities, mobility and... View Details

  • Article

Tell Me Who You Want Me to Be: The Role of Collective Endorsements in Leader Identity Development

By: Christopher G. Myers
Research examining 'leader' as an individual role identity has gained prominence in recent years, yet our understanding of how individuals develop these leader identities in organizations is still relatively limited. Drawing on a qualitative interview study of leaders... View Details
Keywords: Identity Construction; Talent Management; Selection; Leadership Development; Talent and Talent Management; Organizations; Identity; Singapore
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Myers, Christopher G. "Tell Me Who You Want Me to Be: The Role of Collective Endorsements in Leader Identity Development." Art. 11128. Academy of Management Proceedings (2013): 313–318.
  • May–June 2017
  • Article

Multiple Identity Configurations: The Benefits of Focused Enhancement for Prosocial Behavior

By: Lakshmi Ramarajan, Ida Berger and Itay Greenspan
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Ramarajan, Lakshmi, Ida Berger, and Itay Greenspan. "Multiple Identity Configurations: The Benefits of Focused Enhancement for Prosocial Behavior." Organization Science 28, no. 3 (May–June 2017): 495–513.
  • 2015
  • Article

The Nobel Prize: The Identity of a Corporate Heritage Brand

By: Mats Urde and Stephen A. Greyser
Purpose—The purpose of this study is to understand the identity of the Nobel Prize as a corporate heritage brand and its management challenges.
Design/methodology/approach—An in-depth case study analysed within a heritage brand model and a corporate... View Details
Keywords: Nobel Prize; Brand Stewardship; Corporate Brand Identity; Corporate Heritage Brand; Heritage Brand Identity Process; Networked Brand; Organizations; Brands and Branding
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Urde, Mats, and Stephen A. Greyser. "The Nobel Prize: The Identity of a Corporate Heritage Brand." Journal of Product & Brand Management 24, no. 4 (2015): 318–332.
  • 2016
  • Working Paper

Innovation Adoption and Organizational Identity: Identity Dynamism as a Strategic Resource for Top Management Team Decision Making

By: Ryan Raffaelli, Mary Ann Glynn and Michael Tushman
Organizations continuously face decisions about whether to adopt radical innovations. We examine the relationship between innovation adoption and identity, linking identity with firm strategy to explain innovation adoption over time. We conceptualize identity as... View Details
Keywords: Dynamic Managerial Capabilities; Organizational Identity; Innovation Adoption; Mission and Purpose; Organizational Culture; Innovation and Invention; Adoption
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Raffaelli, Ryan, Mary Ann Glynn, and Michael Tushman. "Innovation Adoption and Organizational Identity: Identity Dynamism as a Strategic Resource for Top Management Team Decision Making." Working Paper, 2016.
  • 2021
  • Working Paper

Multiple Team Membership, Turnover, and On-Time Delivery: Evidence from Construction Services

By: Hise O. Gibson, Bradely R. Staats and Ananth Raman
Firms who want to compete in dynamic markets are finding that they must build more agile operations to ensure success. One way for a firm to increase organizational agility is to allocate employees to multiple project teams, simultaneously—a practice known as multiple... View Details
Keywords: Multiple Team Membership; Turnover; Fluid Teams; Project Management; Groups and Teams; Projects; Management; Performance
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Gibson, Hise O., Bradely R. Staats, and Ananth Raman. "Multiple Team Membership, Turnover, and On-Time Delivery: Evidence from Construction Services." Harvard Business School Working Paper, No. 22-004, July 2021.
  • 2014
  • Article

In Search of the Self at Work: Young Adults' Experiences of a Dual Identity Organization

By: Michel Anteby and Amy Wrzesniewski
Purpose: Multiple forces that shape the identities of adolescents and young adults also influence their subsequent career choices. Early work experiences are key among these forces. Recognizing this, youth service programs have emerged worldwide with the hope of... View Details
Keywords: Organizational Identity; Socialization; Youth; Youth Service Programs; Identity; Mission and Purpose; Age; Personal Development and Career; Service Industry; Europe
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Anteby, Michel, and Amy Wrzesniewski. "In Search of the Self at Work: Young Adults' Experiences of a Dual Identity Organization." Research in the Sociology of Work 25 (2014): 13–50.
  • 1999
  • Other Unpublished Work

Estimating Industry Multiples

By: Malcolm Baker and R. S. Ruback
We analyze industry multiples for the S&P 500 in 1995. We use Gibbs sampling to estimate simultaneously the error specification and small sample minimum variance multiples for 22 industries. In addition, we consider the performance of four common multiples: the simple... View Details
Keywords: Management Analysis, Tools, and Techniques; Performance; Mathematical Methods
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Baker, Malcolm, and R. S. Ruback. "Estimating Industry Multiples." 1999.
  • February 2003
  • Background Note

Identity Issues in Teams

By: Jeffrey T. Polzer and Hillary Anger Elfenbein
This note explains how identity dynamics underlie many of the observable interpersonal problems that team members encounter, ranging from lack of participation and low involvement to misunderstandings and dysfunctional emotional conflict. It provides a framework for... View Details
Keywords: Framework; Managerial Roles; Outcome or Result; Performance Effectiveness; Groups and Teams; Conflict and Resolution; Emotions; Identity
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Polzer, Jeffrey T., and Hillary Anger Elfenbein. "Identity Issues in Teams." Harvard Business School Background Note 403-095, February 2003.
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