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- 01 Jun 2004
- News
Luxe Redux
Thomas Pink are assured of something else, Tranthi notes: “I’m going to wear this shirt, and it’s going to make me feel great. That’s why luxury brands command a premium — it’s an emotional buy.” Needless to say, customer View Details
- 09 Feb 2019
- News
Priority line madness: Now even Santa’s lap has a FastPass
- 05 Jul 2010
- News
Marketing strategies for growth in China
- 07 Mar 2008
- News
Art of retaining professionals
- 01 Sep 2023
- News
Action Plan: In Context
winner in China: “The reaction was, ‘Who wants to admit they have no manners?’” Etiquette was equated with the service industry, not high society. To overcome the initial lack of enthusiasm, Ho launched Institute Sarita at the Park Hyatt... View Details
- 28 Mar 2024
- News
Rooms with a View
argues that it’s their people. If companies understand the economics of the hospitality industry that way, Mirza believes more of the profits will flow to the employees. “In any service business, your brand equity is very much tied to... View Details
- 06 Jul 2023
- News
Lessons from Major League Baseball's Game-Changing Innovations
of other companies would want to take advantage of that scale as well. We did the same thing with our streaming product. And so we built a third-party business, we started to offer that service to other clients. And then we realized that... View Details
- 07 Nov 2023
- News
Love and Money
more efficient. And so concierge services like matchmakers or dating coaching or consulting services, they're very expensive. It's a luxury good that you can buy to make it more efficient, so that when you... View Details
- 01 Sep 2023
- News
Made in Italy
boundaries of the classroom. The idea stretches back to 2006, when, in the aftermath of Hurricane Katrina, a group of MBA students organized a service trip to New Orleans to study—and assist—businesses working to rebuild the city. Since... View Details
Keywords: April White
- 12 Mar 2021
- News
My Favorite Case
entrepreneurial culture relative to its Wall Street counterparts, but competition in the investment banking industry is intensifying in 1997 due to a wave of mega-mergers. The new combined banking entities are able to offer customers a broader array of products and... View Details
- 01 Jan 2005
- News
Joseph J. O'Donnell, MBA 1971
service at prom time. At Harvard College, where he starred in both football and baseball, he organized team meals and other activities at the Varsity Club. And at Harvard Business School, he started a housing agency to help entering... View Details
- 01 Dec 2014
- News
Customizing Couture Online
flash-sale site Gilt Groupe. Today, luxury shoppers, once uncertain about the Internet, see it as a way of “accessing special things,” Magnúsdóttir says. More Retail Revolutions Sparking the Flash Sale Gilt Groupe founders Alexis Maybank... View Details
- 27 Sep 2021
- News
Sewn with Love
Hanazawa, who also founded Fashion Girls for Humanity (FGFH), a nonprofit that provides humanitarian services and funds to victims of natural disasters, began to study a medical gown given to her by a friend in the medical profession. She... View Details
- 14 Oct 2020
- News
Sewn with Love
Girls for Humanity (FGFH), the mission of which was to provide humanitarian services and funding to communities in need across the world. Hanazawa mobilized the global fashion industry by soliciting excess merchandise from View Details
Keywords: Maureen Harmon
- 01 Sep 2017
- News
Futures Made Bright Through Opportunity
financial services firm helps small and medium-sized enterprises raise capital and scale their businesses. In the past year NISK itself has grown, and now its team of eight works with 50 clients. Kyarisiima acknowledges the life-changing... View Details
- 25 Aug 2022
- News
Comfort Zone
industry, most recently as CEO of the Swiss/Chilean company Aport SA. Airlines have since abandoned all aspirations of luxury to focus on reducing operational expenses. It’s the reason we’re seeing a bumper crop of low-cost carriers,... View Details
- 02 Sep 2018
- News
Havana Rising
Hotel Manzana Kempinski La Habana—the city’s first-ever luxury hotel—his morning meetings begin with something much more basic: “How much water do we have in the tanks?” On a sunny April day in the airy second-floor lobby, Benedetti... View Details
Keywords: Dan Morrell; photographed by Eve North
- 01 Dec 2003
- News
Can Manufacturing Keep Its Edge?
the consolidation of large food manufacturers has resulted in significant margin compression for his product. That brings CCC’s customer service capabilities to the fore, he continues, describing how the company worked with Frito-Lay to... View Details
- 01 Sep 2012
- News
Ideas in Action
shoppers deliberating over a luxury goods purchase. “Marketers can convince consumers that buying their product is actually a farsighted behavior,” she observes. “In that sense, consumers are investing in future memories.” —JH Tsedal... View Details
- 01 Feb 1998
- News
Running Up the Score
Mariner (MBA '78), CFO of the 1997 World Series champion Florida Marlins, traces baseball's major turning point to the mid-1970s when several players, supported by a Supreme Court ruling, established their legal claim to "free agency" and the right to sell their View Details
Keywords: Garry Emmons