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  • All HBS Web  (279)
    • News  (58)
    • Research  (180)
    • Events  (1)
  • Faculty Publications  (69)

Show Results For

  • All HBS Web  (279)
    • News  (58)
    • Research  (180)
    • Events  (1)
  • Faculty Publications  (69)
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  • 01 Jul 2002
  • News

Mismanagement of Customer Loyalty

Keywords: Werner Reinartz, V. Kumar
  • 22 Jul 2014
  • News

Market Basket management paying for missteps in standoff

  • 01 Dec 1998
  • News

Managing the Business of Life

interview, we catch up with the group for another update. Not surprisingly, much has changed over the past decade in their households and in their careers. In the profiles that follow, our protagonists once again candidly discuss how they are View Details
  • 01 Apr 2002
  • News

Professorship Brings Brierley's HBS Connection Full Circle

Partners has evolved into a technologybased marketing solutions company that helps clients design and manage customer loyalty programs. With offices in seven cities worldwide and over 250 employees, Brierley... View Details
Keywords: Charles M. Williams; Epsilon Data Management; Computer Systems Design and Related Services; Professional Services
  • 15 May 2020
  • News

Five ESG Implications from COVID-19

  • 01 Dec 2023
  • News

Thinking Ahead

that data feed? An email management system? A forecasting model? A supply-chain management system? “One of the great things AI can do is help you better manage your business at... View Details
Keywords: Julia Hanna; Illustrations by Chris Gash; News, Library, Internet, and Other Services; Information
  • 01 Mar 2024
  • News

In Harmony

Kim at Seoul’s government-built Hoehyeon “Citizens’ Apartments.” Opened in 1970, it stands as a reminder of a Korea from a very different era. Like so many South Koreans of a certain age, Michael ByungJu Kim (MBA 1990) lives in a country where the past lingers,... View Details
Keywords: Julia Hanna; photographs by Jun Michael Park; private equity; fiction; financial crisis; leadership; Korea
  • 01 Mar 2024
  • News

Unlocking the Power of Community

When Tara Fung (MBA 2016) explains Co:Create, the company she cofounded in 2022 and now leads as CEO, she doesn’t mention Web3 first. “We help innovative brands and creators unlock the power of community,” she explains. Co:Create does this with a new, gamified approach... View Details
Keywords: April White
  • 05 Feb 2019
  • News

The First Five Years: Karan Shah (MBA 2016)

I cherish and enjoy! My job involves bringing in new customers, retaining and growing business with current customers, leading new projects, developing new products, spearheading new technology drives, meeting investors and stakeholders, building a strong View Details
  • 01 Mar 2024
  • News

Giving All Stakeholders a Voice

create a blockchain-based disaster relief platform for FEMA. Meanwhile, in the consumer sector, Ava Labs and SK Planet, a subsidiary of the South Korean conglomerate SK, collaborated to build a loyalty platform using Web3 components on... View Details
Keywords: April White
  • 01 Mar 2014
  • News

Generation Next

group's majority stake in the rural retailer was sold, and the poultry business was placed in a joint venture with US-based Tyson Foods. The most significant changes came at the top. In August 2007, the managing director—a longtime Godrej... View Details
Keywords: Mark Bergen; Godrej Group; Management
  • 01 Sep 2023
  • News

Case Study: The Home Team

home repairs he was having to undertake. Then president of a 115-year-old independent Catholic school for boys, Kennealey had managed construction projects and budgeted for aging buildings’ capital expenses like boilers and HVAC systems;... View Details
Keywords: Jen McFarland Flint; Real Estate
  • 11 Mar 2024
  • News

In Harmony

goes by the very Western name of Shane) while managing the weight of a father’s expectations. It’s about navigating situations that challenge loyalties and conscience. And, finally, Offerings is also a love... View Details
Keywords: Julia Hanna; photograph by Jun Michael Park
  • 01 Apr 2001
  • News

Making A Difference: HBS Club of Puget Sound Reaches Out to Young Alumni

Tracy E. Kwiker (MBA 1995) arrived in Seattle three and a half years ago when she was promoted to manage store operations for a Toys “R” Us region in the Pacific Northwest. Eager to establish contacts in her new community, Kwiker began... View Details
Keywords: Elena N. Berg; Miscellaneous Store Retailers; Retail Trade
  • 01 Mar 2023
  • News

Elevator Pitch: Spread the Wealth

a dual purpose. First, to help companies build loyalty with employees and customers and to introduce individuals to share ownership. In addition to receiving share rewards, Upstreet users can buy shares on the Australian and New York... View Details
Keywords: entrepreneurship; stock ownership; customer rewards; employee retention; financial literacy; Securities, Commodities, and Other Financial Investments; Finance
  • 01 Oct 1996
  • News

The Drive for Excellence: An Interview with Jim Henderson

the community -- its outside stakeholders. You can have responsibility at the top of the company, but if it doesn't permeate the entire organization the stakeholders can't count on it. What about bottom-line responsibility to shareholders? Any senior View Details
  • 29 Apr 2021
  • News

Equal Partner

working in the fashion and retail industry—as the director of Global Strategy at Donna Karan (a division of LVMH), the general manager of Shop Your Way and the founder of Mintbox, a flash sale and loyalty... View Details
Keywords: Diversity; Inclusion
  • 01 Mar 2004
  • News

David Horgan: Iraqi Briefing, 21st November, 2003

counter-productive. The returning soldiers loyalties are suspect. We fear that many serve the Coalition by day and brief the rebels by night. Policy confusion and vacuum undermines confidence. The Coalition purged former apparatchiks,... View Details
Keywords: Executive, Legislative, and Other General Government Support; Government
  • 01 Oct 2001
  • News

HBS Press Books in Brief

out five bold imperatives for attracting, developing, and retaining the very best people. They show that great talent management has more to do with a pervasive "talent mindset" than it does with better HR processes. View Details
Keywords: Management; Management; Management; Management
  • 01 Mar 2006
  • News

Drive-In Nation

where people want to buy their cars,” Thomke says. “The companies can’t simply restructure their way out of their difficulties.” Thomke, an authority on the management of technology and product innovation, senses that “the culture within... View Details
Keywords: Garry Emmons; Motor Vehicle and Parts Dealers; Retail Trade
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