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Show Results For
- All HBS Web
(11,640)
- People (45)
- News (4,247)
- Research (5,219)
- Events (59)
- Multimedia (243)
- Faculty Publications (2,409)
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- September 2017
- Article
It Doesn't Hurt to Ask: Question-asking Increases Liking
By: K. Huang, M. Yeomans, A.W. Brooks, J. Minson and F. Gino
Conversation is a fundamental human experience, one that is necessary to pursue intrapersonal and interpersonal goals across myriad contexts, relationships, and modes of communication. In the current research, we isolate the role of an understudied conversational... View Details
Keywords: Question-asking; Liking; Responsiveness; Conversation; Natural Language Processing; Interpersonal Communication; Behavior
Huang, K., M. Yeomans, A.W. Brooks, J. Minson, and F. Gino. "It Doesn't Hurt to Ask: Question-asking Increases Liking." Journal of Personality and Social Psychology 113, no. 3 (September 2017): 430–452.
- Research Summary
The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
By: W. Earl Sasser
W. Earl Sasser, Jr., Leonard A. Schlesinger, and James L. Heskett complted a multi-firm study that provides further empirical verification of relationships established in their earlier examinations of 'breakthrough' service and the service profit chain.... View Details
- 14 Apr 2016
- Video
Playing Like a Pro
- 23 Aug 2006
- News
Think Like A 'Disrupter'
- 12 Feb 2015
- Video
Success Spreads like Wildfire
- 01 Jun 2009
- News
Sounds Like a Plan
BRENNEMAN: A fast way to make money. Rigorous, thorough analysis is the precursor of an effective business plan, right? Maybe not. In an interview about leadership in the New York Times (March 15, 2009), Greg Brenneman (MBA ’88), chairman of private-equity firm CCMP... View Details
- Apr 14 2016
- Interview
Playing Like a Pro
- 01 Feb 2000
- News
No Place Like Home
problem is likely to get worse because of a widening income gap and a shrinking stock of low-income units. As a result, business may eventually have to take a more proactive stance, as it has with education and health care, using its... View Details
Keywords: Garry Emmons
- 08 Jul 2013
- News
Leading Like Nelson Mandela
- 2003
- Book
The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
Heskett, James L., W. Earl Sasser Jr., and Leonard A. Schlesinger. The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees. New York: Free Press, 2003.
- 30 May 2011
- News
Focus Groups That Look Like Play Groups
- 06 Jan 2017
- News
Trump Acting Like 'Transactional' President
- 14 Apr 2010
- News
Something to Like about Sarbox
- 01 Oct 2021
- News
No Time Like the Present
Sangu Delle (MBA 2016) Sangu Delle always intended to support the educational institutions he attended, including Harvard College, HBS, and Harvard Law School, but he was planning to wait to give back until he’d achieved a certain level of success. However, one night... View Details
- 20 Apr 2017
- News
Making Health Insurance That Consumers Actually Like
- 13 Apr 2008
- News
You Won't Like This Article
- 24 Apr 2014
- News
Making TV Look Like America
Jackie Burgos (MBA 2014) intends to run a TV network to promote programming diversity, making TV more reflective of the world in which we live. “I think I’ve always been the kid who has big dreams; life otherwise wouldn’t be fun,” says Burgos, who is the first member... View Details
- 22 Dec 2003
- Research & Ideas
Why Negotiation is Like Jazz
hours of hard work flow into a piece that none of them has ever heard before and will never hear again. Like jazz, communication is improvisational. Each time you communicate with another person, you're playing it by ear. You may have... View Details
Keywords: by Kathleen L. McGinn
- 25 Jan 2019
- News
Returning Government Workers Likely to Confront Glitches
- 08 Dec 2015
- News