Publications

February 1996
Case

Indianopolis: Implementing Competition in City Services

By: William J. Bruns Jr. and Roger Atherton

Mayor Stephen Goldsmith of Indianapolis introduces competition to provide city services and implementation of new bidding procedures and work practices in the Department of Transportation. Exhibits show how work methods changed and work control procedures control work... View Details

Keywords: Competition; Business Strategy; Welfare; Transportation; Change; Cost Management; Service Industry

October 2003
Case

Merrill Lynch: Supernova

Supernova is the name given to a new way to manage client relationships that originated in the Merrill Lynch Indianapolis offices. During a trial period, Supernova generated very good results among financial advisers and their customers, but challenged the traditional... View Details

Keywords: Organizational Change and Adaptation; Customer Relationship Management; Organizational Culture; Financial Services Industry; Indianapolis

February 1996 (Revised November 2003)
Case

Indianapolis: Activity-Based Costing of City Services (A)

By: Robert S. Kaplan

A new administration in the City of Indianapolis is initially determined to privatize many municipal services. Before taking this action, however, the city managers want to know the current cost of performing these services with the municipal workers. Existing... View Details

Keywords: Cost Management; Public Sector; Activity Based Costing and Management; Service Delivery; Privatization; City; Indianapolis

September 2015
Case

Deflategate and the National Football League

By: Marco Iansiti and Christine Snively

On January 18, 2015, the New England Patriots faced the Indianapolis Colts in the AFC Championship game. In the second quarter, a Colts player intercepted a pass from Patriots quarterback Tom Brady. Colts equipment personnel alerted NFL officials that the ball's air... View Details

Keywords: ＂Deflategate＂; Analytics; National Football League; NFLPA; Roger Goodell; Tom Brady; Operations; United States

15 Oct 2020
Research & Ideas

IT Job Wages Are No Longer 'Exceptional'

Biochemists earn about the same wage in the Bay Area as in Indianapolis on average. Meanwhile, the ranking of big urban hubs by IT salaries shifts from year to year, although not much at the top. San Francisco is the highest or second... View Details

Keywords: by Rachel Layne; Information Technology

November 2016
Case

Transformation at Eli Lilly & Co. (A)

By: William R. Kerr and Alexis Brownell

Faced with the imminent loss of 40% of its revenues due to patent expirations, pharma giant Eli Lilly sets out on a dramatic transformation process in 2009. The case considers how Lilly restructured the organization into business areas to aid better decision-making,... View Details

Keywords: Eli Lilly; Restructuring; R＆D; Transformation; Organizational Change and Adaptation; Organizational Structure; Pharmaceutical Industry; Indianapolis

06 Jul 2016
What Do You Think?

How Do We Pay for the Costs of Globalization?

tuition costs for workers seeking further schooling and separation benefits—clearly it isn’t enough. Indiana’s Governor has offered some retraining support. The City of Indianapolis has threatened to “claw back” tax benefits offered to... View Details

Keywords: by James L. Heskett; Manufacturing

June 2017
Supplement

Transformation at Eli Lilly & Co. (B)

By: William R. Kerr and Alexis Brownell

Keywords: Eli Lilly; Pharmaceutical Companies; Restructuring; Organizational Change and Adaptation; Pharmaceutical Industry; Indiana; Indianapolis

20 Apr 2016
Research & Ideas

When CEOs Become Activists

lesbian, gay, bisexual, and transgender community. Religious Freedom Restoration Act In protest, Angie’s List then-CEO Bill Oesterle cancelled a $40 million project to expand the company’s Indianapolis headquarters. (Oesterle has since... View Details

Keywords: by Carmen Nobel; Technology; Publishing

April 3, 2016
Guest Column

The Power of C.E.O. Activism: How Politically Outspoken Executives Sway Public (and Consumer) Opinion

By: Aaron K. Chatterji and Michael W. Toffel

Some CEOs are making news by taking public stances on controversial social issues largely unrelated to their core business. This article summarizes the insights from our research paper that shows that such "CEO activism" can influence public opinion and consumer... View Details

Read Now

14 Dec 2015
Research & Ideas

Deflategate and the Sustained Success of the New England Patriots

championship win over the Indianapolis Colts by tampering with the footballs. Accusers, which included the National Football League’s head office, said someone with the team underinflated the balls to make them easier for quarterback Tom... View Details

Keywords: by Roberta Holland; Sports

June 2017
Supplement

Transformation at Eli Lilly & Co. (C)

By: William R. Kerr and Alexis Brownell

Keywords: Eli Lilly; Pharmaceutical Companies; Restructuring; Organizational Change and Adaptation; Pharmaceutical Industry; Indiana; Indianapolis