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- Faculty Publications (13)
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- All HBS Web (94)
- Faculty Publications (13)
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- 01 Dec 2023
- News
Drop Everything, Read This
is transferable to life on campus and a career beyond HBS. —Kartik Varma (MBA 2002) In Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect, Will Guidara describes a mindset around customer service and... View Details
- 01 Jun 2009
- News
Just Chillin’
evaporation and four refrigeration machines, or chillers (in background). Through the blue pipes, cool water is pumped to campus from which it returns as warm water, which is sent through the chillers. Heat is transferred to water in the... View Details
- 25 Feb 2020
- News
Q&A: William Kerr and Joseph Fuller
brings together those voices to create greater awareness about what is going on and transfer those insights outward, but also builds some synergies around the research being conducted and catalyzed at HBS. What is the most critical... View Details
- 01 Mar 2009
- News
Letters to the Editor
it always has. It is too expensive; it carries too much investment risk for even the largest utilities without massive transfer of risk to taxpayers and/or ratepayers; and it takes too long from conception... View Details
- 25 Aug 2022
- News
The Exchange: The Road Ahead for Crypto
So you need some people treating the currency as a store of value as well. And, incidentally, these sorts of dynamics don’t just play out with general-use cryptocurrencies. They also show up in individual tokens, like NFT projects. If a View Details
- 01 Dec 2003
- News
Business Answers the Call
sector, was quickly given a major role implementing an important new “customer service” outreach to parents. Utilizing input from principals and parents, a “parent coordinator” was hired for every one of the city’s 1,200 public schools to... View Details