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- 01 Jun 2005
- News
Transforming the IRS
Returns is a way for me to state my deep conviction that any organization, even a tax collection agency, can serve its stakeholders at higher levels than it ever imagined — if its leaders resolutely and passionately set out to do so. What did you change at the IRS, and... View Details
- 08 Jan 2025
- News
Mapping Pain Points at the IRS
than any other—the Internal Revenue Service. As Chief Taxpayer Experience Officer, Tamaki is modernizing the historic agency’s processes and technology to benefit both IRS employees and taxpayers. Excerpts from a conversation with Tamaki... View Details
- 01 Jul 2018
- News
The IRS Can Save American Health Care
- 01 Apr 2000
- News
Q & A: A Conversation with IRS Chief Charles Rossotti
Named the 45th Commissioner of Internal Revenue in 1997, Charles O. Rossotti (MBA '64) heads the Internal Revenue Service, which has 102,000 employees, a $7.8 billion budget, and annual revenue collections totaling some $1.5 trillion. The Bulletin spoke with Rossotti... View Details
Keywords: Garry Emmons
- 03 Mar 2017
- News
Mayo, wings, butter: 'Fake milk' is the latest food fight
- 15 Apr 2019
- News
Why Anxious Customers Prefer Human Customer Service
- 11 Dec 2018
- News
Herzlinger Editorial Influences Federal Healthcare Policy
- 07 Aug 2008
- News
Harvard s discuss compensation and succession
- 01 Jan 2003
- News
Charles O. Rossotti, MBA 1964
Office ADVICE TO CURRENT STUDENTS "You have to like what you are doing. Since you spend more time working than doing almost anything else, it makes a big difference if you're enjoying yourself." When Charles Rossotti became commissioner of the View Details
- 19 May 2022
- News
Leading to Salvation
He had passed away. His wife wanted to keep his legacy alive. It was very important to her. And so she actually mortgaged her house and put all that money in the funeral chapel. She owed the IRS a lot of money. Her life was in very, very... View Details
- 01 Dec 2012
- News
HBS Gift Planning
family in the future. Under current IRS valuation methods, the portion of a charitable lead trust gift that will be transferred to family can be discounted, meaning that significant gifts can be made with little or no gift and estate tax... View Details
- 01 Dec 2011
- News
FAQ
$5 million for gifts mean that a charitable lead trust is a great vehicle for making an inter-generational transfer of family assets with little or no gift tax. Also, the IRS now allows the lead charitable interest to be paid using a... View Details
- 01 Mar 2009
- News
Just Keep Our Money
experiment, the offer of bonds did not crowd out private-sector savings. Our success in offering bonds at tax time has led a coalition of grassroots organizations, companies, and policy analysts to urge the Treasury Depart-ment to make it easy for refund recipients to... View Details
- 01 Dec 2009
- News
Prof’s Dream Comes True
1968; President Obama announced its restoration in early September. All taxpayers need to do is check a box when filing their return directing the IRS to distribute their refunds as savings bonds. “Research shows that making it easy for... View Details
- 25 Sep 2009
- News
Are You Being Served?
alumni like former IRS commissioner Charles Rossotti (MBA ’64) brought customer service best practices from the private sector to government (http://www.alumni.hbs.edu/bulletin/2000/april/qanda.html). Of course, a new generation of HBS... View Details
- 01 Mar 2016
- News
Off Script
(Thinkstock) Prescription drug spending increased by more than 13 percent in the United States in 2014, raising health insurance premiums and the ire of consumers and politicians. The reasons behind the rise are many, including the high... View Details
- 01 Sep 2006
- News
Strange Bedfellows
Since when do the taxman and the shareholder agree? IRS Commissioner Mark Everson and SEC Chairman Christopher Cox (MBA 1976) have advanced a simple, but controversial proposal. Companies would be required to disclose how much they pay in... View Details
- 06 Oct 2020
- News
Clearing the Path to Citizenship
RapidVisa to expand the types of cases it can handle.) The company’s online immigration applications function much as TurboTax does for IRS filings, translating the arcane language of government documents into easy-to-answer questions... View Details
Keywords: April White
- 01 Jun 2001
- News
Point, Click, Give: Internet Fuels Philanthropic Fundraising Revolution
the entire IRS database of almost 700,000 nonprofits. Its leaders believe this strategy helps “democratize” the giving process. Others, such as Working Assets, include a much smaller number of organizations. How to capture revenue is the... View Details