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- 01 Jun 2005
- News
Transforming the IRS
Returns is a way for me to state my deep conviction that any organization, even a tax collection agency, can serve its stakeholders at higher levels than it ever imagined — if its leaders resolutely and passionately set out to do so. What did you change at the IRS, and... View Details
- 08 Jan 2025
- News
Mapping Pain Points at the IRS
than any other—the Internal Revenue Service. As Chief Taxpayer Experience Officer, Tamaki is modernizing the historic agency’s processes and technology to benefit both IRS employees and taxpayers. Excerpts from a conversation with Tamaki... View Details
- September 2002 (Revised November 2002)
- Case
Transformation at the IRS
By: Amy C. Edmondson, Frances X. Frei and Corey B. Hajim
Describes the service transformation occurring at the U.S. Internal Revenue Service. Plagued by a history of poor service, enormous complexity, and an insular employee base, the 100,000-person organization grapples with a turnaround process that attempts to change... View Details
Keywords: Service Delivery; Service Operations; Organizational Structure; Taxation; Organizational Culture; Transformation; Public Administration Industry; United States
Edmondson, Amy C., Frances X. Frei, and Corey B. Hajim. "Transformation at the IRS." Harvard Business School Case 603-010, September 2002. (Revised November 2002.)
- Article
Time-Driven Activity-Based Costing in IR
By: Rahmi Oklu, Derek A. Haas, Robert S. Kaplan, Katelyn Brinegar, Nicole Bassoff, H. Benjamin Harvey, James A. Brink and Anand Prabhakar
Oklu, Rahmi, Derek A. Haas, Robert S. Kaplan, Katelyn Brinegar, Nicole Bassoff, H. Benjamin Harvey, James A. Brink, and Anand Prabhakar. "Time-Driven Activity-Based Costing in IR." Journal of Vascular and Interventional Radiology 26, no. 12 (December 2015): 1827–1831.
- January 2008 (Revised April 2008)
- Teaching Note
Transformation at the IRS (TN)
By: Frances X. Frei and Amy C. Edmondson
Teaching Note for [603010]. View Details
- September 2006
- Case
IR at BP: Investor Relations and Information Reconnaissance
By: Gregory S. Miller, Daniela Beyersdorfer and Anders Sjoman
BP's IR director has begun a program to use information regarding external views of BP and the industry as part of the firm's planning and operational activities. This information is generated as a portion of their award winning investor relations program, and had... View Details
Keywords: Knowledge Use and Leverage; Operations; Information Management; Business and Shareholder Relations; Planning
Miller, Gregory S., Daniela Beyersdorfer, and Anders Sjoman. "IR at BP: Investor Relations and Information Reconnaissance." Harvard Business School Case 107-026, September 2006.
- 01 Jul 2018
- News
The IRS Can Save American Health Care
- 01 Apr 2000
- News
Q & A: A Conversation with IRS Chief Charles Rossotti
Named the 45th Commissioner of Internal Revenue in 1997, Charles O. Rossotti (MBA '64) heads the Internal Revenue Service, which has 102,000 employees, a $7.8 billion budget, and annual revenue collections totaling some $1.5 trillion. The Bulletin spoke with Rossotti... View Details
Keywords: Garry Emmons
- July 1, 2018
- Editorial
The IRS Can Save American Health Care: Letting Workers Spend Pretax Dollars on Insurance Would Do a Lot—Without Requiring Congress to Act
By: Regina E. Herzlinger and Joel Klein
Herzlinger, Regina E., and Joel Klein. "The IRS Can Save American Health Care: Letting Workers Spend Pretax Dollars on Insurance Would Do a Lot—Without Requiring Congress to Act." Wall Street Journal (online) (July 1, 2018).
- 24 Feb 2014
- Working Paper Summaries
Integrated Reporting and Investor Clientele
- 20 Aug 2007
- Research & Ideas
HBS Cases: Using Investor Relations Proactively
future," Miller says. There is no blueprint for the right way to share information, he adds. A strong IR function is best developed in a way consistent with the firm's unique operating position. "What is really fascinating is... View Details
- 20 Dec 2006
- Op-Ed
Investors Hurt by Dual-Track Tax Reporting
Since when do the taxman and the shareholder agree? IRS Commissioner Mark Everson and SEC Chairman Christopher Cox (HBS MBA '76) have advanced a simple, but controversial proposal. Companies would be required to disclose how much they pay... View Details
Keywords: by Mihir Desai
- Article
Integrated Reporting and Investor Clientele
By: George Serafeim
In this paper, I examine the relation between Integrated Reporting (IR) and the composition of a firm's investor base. I hypothesize and find that firms that practice IR have a more long-term oriented investor base with more dedicated and fewer transient investors.... View Details
Keywords: Integrated Reporting; Sustainability Reporting; Long-term Investing; Short-termism; Accounting; Integrated Corporate Reporting; Environmental Sustainability; Investment; Corporate Governance
Serafeim, George. "Integrated Reporting and Investor Clientele." Journal of Applied Corporate Finance 27, no. 2 (Spring 2015): 34–51.
- November 2005
- Background Note
Allemeier Commissioner
By: Henry B. Reiling and Kevin Wall
An employee who worked full time while pursuing an MBA wishes to deduct his tuition expenses in computing his federal income tax. The IRS denied the deduction as a violation of several of its policies interpreting the relevant statute. Are the expenses deductible? View Details
- 15 Apr 2019
- News
Why Anxious Customers Prefer Human Customer Service
- 03 Mar 2017
- News
Mayo, wings, butter: 'Fake milk' is the latest food fight
- 11 Dec 2018
- News
Herzlinger Editorial Influences Federal Healthcare Policy
- March 1999 (Revised June 2005)
- Case
Saevig Corporation
By: Henry B. Reiling and Mark Pollard
The taxpayer purchased land and later transferred it to a family controlled corporation in return for an earn out. When funds were eventually received, the IRS treated them as dividends, whereas the individual and corporate taxpayers contended they were sums paid on... View Details
Keywords: Investment Return; Debt Securities; Taxation; Outcome or Result; Financial Reporting; Family Business; Assets; Business and Stakeholder Relations
Reiling, Henry B., and Mark Pollard. "Saevig Corporation." Harvard Business School Case 299-082, March 1999. (Revised June 2005.)
- November 2022
- Case
Para: Pay Transparency and Gig Drivers' Rights
By: Christopher Stanton and George Gonzalez
The case presents the founding vision and early days of a young startup that seeks to empower delivery drivers with tools and transparency. The company's flagship mobile app has been taken up by tens of thousands of delivery drivers across major U.S. cities who use it... View Details
Keywords: Gig Workers; Corporate Entrepreneurship; Entrepreneurship; Business Startups; Applications and Software; Disruptive Innovation; Compensation and Benefits; Technology Industry; San Francisco
Stanton, Christopher, and George Gonzalez. "Para: Pay Transparency and Gig Drivers' Rights." Harvard Business School Case 823-072, November 2022.