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- 26 Jan 2023
- News
The Death of the Customer Service Hotline
- 03 Apr 2020
- News
How Hospitals Are Using AI to Battle Covid-19
- 30 May 2023
- News
Finding PRIDE
found out about the Audiotext hotline. The technology for the hotline was fairly limited, but a person could call in and get prerecorded information about being gay at a time when there was nowhere to go for information. Fortune magazine... View Details
- 05 Aug 2015
- News
Mobilizing the Public to Fight Bribery
local universities to teach students and others how to identify and fight corruption, to know their rights and get involved, and to use government hotlines to lodge complaints about bribery. The third program, Grassroots Governance, works... View Details
- 01 Dec 2015
- News
Leading Boston and Beyond
management tools for the city. He stayed on as an advisor to Menino, rebuilding the city’s 24-hour hotline and exploring how mobile apps could be utilized to make reporting issues more convenient for residents. In 2010, Osgood and Nigel... View Details