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- All HBS Web
(2,008)
- People (12)
- News (573)
- Research (947)
- Events (1)
- Multimedia (6)
- Faculty Publications (529)
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- 01 May 2013
- News
Health Care’s Service Fanatics
- 01 Dec 2011
- News
At Your Service
advantages of making tradeoffs aren’t as obvious in service businesses, and part of it is that there are a lot of heroic people in service organizations who feel compelled to be the best at everything.... View Details
Keywords: Deborah Blagg; customer service; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services
- 01 Apr 2002
- News
Charting the Luminary Leadership in Professional Service Firms
dependent on their star talent and its motivation and productivity. As our economy shifts more toward “knowledge workers,” we believe that professional service firms will be a model for many other types of businesses — from technology to... View Details
- 01 Jun 2004
- News
Merck’s Gilmartin on Vaccines, Global Health
that policymakers concerned with global public health must pay “dramatically greater” attention to vaccine-related issues. He pointed out that 3 million children worldwide die each year from diseases for which vaccines already exist. Even... View Details
- 19 Nov 2007
- News
Foreign Health Affairs
- 24 May 2016
- News
Build a Culture of Health
- 31 Mar 2022
- News
Navigating the ‘Bermuda Triangle’ in Professional Services
- 02 Mar 2011
- News
A Disruptive Solution for Health Care
- 30 Oct 2013
- News
What Obamacare Ignores: Cutting Health Care Costs
- 15 Mar 2016
- News
Health Care Delivery Innovations That Integrate Care? Yes!
- 24 Feb 2014
- News
Searching for the True Cost of Health Care
- 01 Sep 2006
- News
Redefining Health Care
strategies and organizational structures by health plans, providers, and system participants that are misaligned with patient value. For example, providers consolidate into groups to gain clout against insurers, even though value is not... View Details
- 04 Jul 2011
- News
Making the Case for Consumer-Driven Health Care
- 01 Dec 2013
- News
Curing Health Care
The occasion? The company, a leading supplier of cloud-based services for electronic health records (EHR), practice management, and care coordination, was expanding. In a big way. Founded in 1997,... View Details
- 25 Oct 2019
- News
Can Big-Box Retailers Provide Local Health Care?
- 01 Jun 2010
- News
Health IT at the Bedside
Jain (MBA '07) Courtesy Sachin Jain As a physician, I’m a great believer in health IT. So I’m always confused by how slowly and unevenly it has been adopted in medicine, a field where new technologies and techniques are often embraced... View Details
- 01 Jun 2011
- News
Racial Bias Pervades Health Care
Distinguished Professor of Medical Education and professor of orthopedic surgery at Harvard Medical School and was the first African American department chief at Harvard’s teaching hospitals. In his new book, Seeing Patients: Unconscious Bias in View Details