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Show Results For
- All HBS Web
(3,387)
- People (11)
- News (710)
- Research (2,015)
- Events (8)
- Multimedia (10)
- Faculty Publications (1,037)
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- 01 Dec 2011
- News
At Your Service
Frei and Morriss: No heroics, please—partner with customers to make strategic service choices instead of trying to be the best at everything. In their new book, Uncommon Service: How to Win by Putting... View Details
Keywords: Deborah Blagg; customer service; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing
- 01 Feb 2000
- News
Financial Services 24/7
provides one-stop shopping for financial services. Its user-friendly interface is designed so that customers only need to fill out one application for all the products it offers. The services that... View Details
Keywords: Susan Young
- 31 Mar 2016
- News
Products to Platforms: Making the Leap
- 01 Mar 2003
- News
Service with a Smile
data from 111 workers — college students who labored in service jobs — the pair measured job satisfaction and its relationship to whether workers were being asked to hide or exaggerate emotions. Their study,... View Details
- 01 Jun 2004
- News
Alumni Clubs Click with New Web Services
The early reviews are in: It’s two thumbs way up for the new Web site building service now available to the School’s 107 alumni clubs and associations. Several features receive special praise from clubs that... View Details
- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
elective that looks at changes in the ways products and services -- both new and traditional -- will be bought and... View Details
Keywords: Susan Young
- 01 Feb 2000
- News
Better Mousetraps: At Product Design Fair, Student Ideas Get Real
Kresge Hall last December, is where students present their final projects - the culmination of a semester spent learning to design and develop products and View Details
Keywords: Margie Kelley
- 21 Jan 2020
- News
The Convergence of Digital and Commercial Transformations
- 01 Dec 2023
- News
Alumni and Faculty Books and Podcasts
Edited by Margie Kelley Alumni Books The World’s Littlest Book on Climate: Ten Facts in Ten Minutes About CO2 By Mike Nelson, Pieter Tans, and Michael Banks (MBA 1983) Independently Published In this updated edition of the world’s smallest book on the world’s biggest... View Details
Keywords: podcasts
- 14 Nov 2021
- News
Vikram Gandhi—HBS Professor and Managing Partner at Asha Impact Fund
- 01 Mar 2011
- News
Two Kinds of Green
social and environmental concerns into daily operations. In the multimedia case “Burt’s Bees: Balancing Growth and Sustainability,” HBS associate professor Christopher Marquis uses text exhibits View Details
- 25 Jun 2024
- News
On the Move: Alexis DePree (MBA 2007)
When Nordstrom announced the promotion of Alexis DePree (MBA 2007) to COO in early June, media outlets noted DePree’s expanded, end-to-end role in managing operations and customer experience in an increasingly complex retail environment. DePree joined Nordstrom in... View Details
- 01 Jun 2024
- News
Alumni and Faculty Books
Edited by Margie Kelley Alumni Books Debunking Teenagers: 200 Research-Based Parenting Strategies to Help Your Adolescent Successfully Navigate the “Tempteen” Years By Daphne Adler (MBA 2004) Independently Published Why are teenagers constantly tempted to behave... View Details
- 01 Dec 2013
- News
Batteries and Chocolates
healthy marriages and productive careers. Organizations can have employees who are devoted to their work and their families and who bring the... View Details
- 04 Sep 2019
- News
Clicks and Mortar
gotten used to as consumers. Antonio Moreno: People still like going to a physical store to have an experience and learn about products, but now that can be decoupled from the act of taking possession of a View Details
- 01 Jun 2001
- News
Platforms and Collaborations
would deliver course materials to MBA students in a coordinated way. Not just spreadsheets but audio and video clips, with an eye toward multimedia cases, would be available online, personalized to each student’s courseload. A key element... View Details
- 16 Oct 2018
- News
To Lead and Serve
stayed in five years. And some of us, like myself, stayed in 38. But I didn't pass my grandfather, who did 39 years in. My concept of service to the country really came from my grandfather View Details
- 01 Jun 2007
- News
34,000 Pages and Counting
Relations has had direct contact with more alumni — or read more birth announcements and vacation travelogues. Over the years, the Class Notes production process has evolved from handwritten View Details