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  • June 2020 (Revised May 2022)
  • Case

Vanguard Retail Operations (A)

By: Willy C. Shih and Antonio Moreno
The first two cases in this series are set in the financial services industry, and explore whether it is better for back-office workers to be generalists who provide the flexibility of being able to handle the complete range of transactions that the company faces or... View Details
Keywords: Pooling; Generalist Model; Specialist Model; Operations; Service Operations; Management; Job Design and Levels; Financial Services Industry; United States
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  • June 2020 (Revised August 2020)
  • Supplement

Vanguard Retail Operations (B)

By: Willy C. Shih and Antonio Moreno
The first two cases in this series are set in the financial services industry, and explore whether it is better for back-office workers to be generalists who provide the flexibility of being able to handle the complete range of transactions that the company faces or... View Details
Keywords: Pooling; Generalist Model; Specialist Model; Service Operations; Management; Financial Services Industry; United States
Related
  • October 1997 (Revised March 2000)
  • Case

Oxford Health Plans: Specialty Management (A)

By: James L. Heskett, Jody H. Gittell and James Slayton
Describes an innovative approach to organizing health care proposed by Oxford CEO Steve Wiggins. Wiggins contends that the primary care physician "gatekeeper" model typically used by health maintenance organizations to control access to and coordinate specialist care... View Details
Keywords: Business Model; Groups and Teams; Innovation and Management; Medical Specialties; Health Care and Treatment; Cooperation; Management Teams; Health Industry; United States
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  • 02 Jul 2019
  • Blog Post

Fast-track to Better Outcomes: Yoonjin Min and RapidSOS

During her three years at Boston Consulting Group (BCG), Yoonjin Min, MBA 2020, made the shift from serving as a generalist to a specialist in healthcare strategy. “I liked working on projects where success wasn’t just profit-oriented,”... View Details
Keywords: Health Care; Technology
  • September 2018
  • Article

Asset Price Dynamics in Partially Segmented Markets

By: Robin Greenwood, Samuel G. Hanson and Gordon Y. Liao
We develop a model in which capital moves quickly within an asset class but slowly between asset classes. While most investors specialize in a single asset class, a handful of generalists can gradually reallocate capital across markets. Upon the arrival... View Details
Keywords: System Shocks; Asset Pricing
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  • September 2024
  • Case

Xendit: Hiring for Growth

By: Jeffrey F. Rayport, Steve Castano, Quoc Anh Nguyen and Claire Wu
In 2019, Xendit, a growth-stage Southeast Asia (SEA) fintech venture based in Jakarta, was looking to hire a Head of Sales and Head of Product to lead its next phase of growth. Founded by Moses Lo and Tessa Wijaya, Xendit provided payment infrastructure, modeling... View Details
Keywords: Finance; Entrepreneurship; Jobs and Positions; Sales; Product; Financial Services Industry; Technology Industry; Southeast Asia; Indonesia; Philippines
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  • Web

Behavioral Finance & Financial Stability

authors develop a model in which capital moves quickly within an asset class but slowly between asset classes and use the model to reassess event-study evidence on quantitative easing. While most investors... View Details
  • Web

Entrepreneurship - Faculty & Research

Faculty Research In 2019, Xendit, a growth-stage Southeast Asia (SEA) fintech venture based in Jakarta, was looking to hire a Head of Sales and Head of Product to lead its next phase of growth. Founded by Moses Lo and Tessa Wijaya, Xendit provided payment... View Details
  • Web

HBS Entrepreneurship Summit - Alumni

OKRs From Individual Contributor to Manager - Adapting Your Work Style Hiring Fast and Firing Faster Making Decisions with Imperfect Data Managing Cross-Functional Teams Managing Pivots and Setbacks Managing Your Career: Should I Stay or Should I Go? Navigating a... View Details
  • 16 Feb 2010
  • Research & Ideas

The Outside-In Approach to Customer Service

School. A book excerpt follows. Sarah Jane Gilbert: Your book focuses on how companies can profit, regardless of market conditions, by immersing themselves in the lives of their customers. Please describe the business model of looking... View Details
Keywords: by Sarah Jane Gilbert; Consumer Products
  • Web

Research - Behavioral Finance & Financial Stability

other research here , Adi’s other research here , and Jonathan’s other research here . More Info Business Credit Programs in the Pandemic Era By: Samuel G. Hanson , Jeremy C. Stein , Adi Sunderam & Eric Zwick OCT 2021 The authors develop View Details
  • 26 Jun 2023
  • Blog Post

ClimateCAP 2023 & ClimateCAP Fellowship

little about your background and what your interest in climate-related issues is. I am currently in my second year of the joint MBA/MPP program with HBS and HKS. I started my career as a generalist at McKinsey’s Hong Kong office and... View Details
  • 05 Feb 2015
  • Blog Post

Crossing the Atlantic

when I grow up” was still evading me because “everything” didn’t seem like a realistic conclusion. That’s where McKinsey’s generalist model and its breadth across industries/functions came in. Though I have... View Details
Keywords: Consulting; Manufacturing
  • 21 Nov 2017
  • First Look

First Look at New Research and Ideas, November 21, 2017

their boundaries and in their domestic economies only a subset of their production stages. A key decision facing firms worldwide is the extent of control to exert over the different segments of their production processes. We describe a property-rights View Details
Keywords: Sean Silverthorne
  • 05 Oct 2021
  • Blog Post

First-Gen Voices: Eric Westphal on Tapping into the Global Alumni Network & Making a Difference across Borders

joined the private equity sector. Westphal took on a role with Providence Equity Partners, founded by HBS alum, Johnathan Nelson (MBA 1983). “The firm covers technology, media, telecom, and education, and I spent my time as a generalist... View Details
  • Profile

Paris Wallace

with the help of a mobile app, and that number is growing.” By amassing hundreds of millions of data points from more than a million women entering data into Ovuline’s pregnancy and fertility apps, Ovuline is seeking to not only build a profitable business View Details
  • 01 Mar 2008
  • News

One-on-One with Jim Breyer

today on specific Internet opportunities where there are certainly Web 2.0 characteristics, but they are very different in the kinds of models they’re pursuing and the kind of focus. Accel specializes in technology investments. Is... View Details
Keywords: Roger Thompson; Finance; Management, Scientific, and Technical Consulting Services; Professional Services
  • 22 Feb 2022
  • News

March 2022 Alumni and Faculty Books

path, clearly illustrating how the traditional power dynamic has inverted and why it matters for business survival. Bines offers six proven models you can use to cultivate and serve highly informed and empowered customers. Influence Is... View Details
  • Web

Supplemental Financial Information - Annual Report 2019

year. The subscription model for HBR continued to gain market traction in fiscal 2019; paid circulation grew 6 percent to 340,000—the highest since Harvard Business Review began publication almost a century ago—driven by refined social... View Details