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- All HBS Web (69)
- Faculty Publications (22)
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- 13 Mar 2023
- News
Sales Teams Need to Stop Focusing on the Customer Funnel
- 25 Feb 2019
- News
A Seat at the Head of the Table
- 20 Jul 2016
- News
To Increase Sales, Get Customers to Commit a Little at a Time
- 10 Sep 2021
- News
Human or Computer? Who’s Really Helping You With Customer Service?
- 01 Dec 2023
- News
Case Study: Staking a Claim
Illustration by Nhung Lê Kate Terry (MBA 2005) knows that no one attends their fifth-grade career fair and comes home hoping to pursue a career in insurance—but that’s exactly where she wound up. “I really fell in love with it,” she says. As cofounder and CEO of... View Details
- 01 Dec 2022
- News
Future Vision
10 percent of students who demonstrate the greatest financial need. We’ve also revised the financial aid formula to factor in socioeconomic background, in addition to personal income, assets, and undergraduate debt, and instituted a need-based application-fee waiver.... View Details
- 01 Sep 2024
- News
Reduce, Reuse, Recycle
Thirteen years ago, Marcelo Claure, founder of wireless services company Brightstar, discussed with a reluctant Steve Jobs the idea of launching a trade-in and recycling program for iPhones. It was a business move that expanded the market and created a new profit... View Details
Keywords: Jennifer Meyers
- 29 Apr 2022
- News
Clean Slate
being treated properly. Not being able to properly transport and treat waste has a wide scale impact. Forty-eight percent of all children under the age of five are undernourished because of bad sanitation. What’s more, India spends 15 billion a year treating waterborne... View Details
- 01 Jun 2013
- News
School of Hard Knocks
I was fortunate the reservation didn't have a tribal high school. Graduating students were funneled into a much larger public school about 20 miles off the reservation, and I was suddenly in the majority ethnic population (white) and no... View Details
- 01 Jun 2022
- News
Making It Count
Image by Martin Leon Barreto In 2021, while the pandemic was amplifying social inequities and climate catastrophes, investors were busy pouring more money than ever into environmental, social, and governance (ESG) investments: In the United States alone, an estimated... View Details
Keywords: Jen McFarland Flint
- 01 Mar 2011
- News
The Rankings Game
softened their official position and once again offered to cooperate with the rankings. Both assigned someone to forward online surveys to recent graduates and alumni, and to coordinate data collection from various departments and funnel... View Details
- 24 Mar 2021
- News
Clubs Reaffirm Equity in Community Partners Work; Alumni Angels Invest in Member Education
funnel our impact through them.” For more information on Community Partners, contact HBS Alumni Clubs and Associations. HBS Alumni Angels Invest in Member Education with Webinars The HBS Alumni Angels Association recentlypresented a... View Details
Keywords: Margie Kelley
- 01 Dec 2009
- News
The Fab Four
entities. I’d always thought that Africa was the next generation’s problem — that it was just too tough. But the more I looked at MP’s Millennium Villages initiative, the more similarities I saw to what we did in the private sector in raising funds and View Details