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- 01 Dec 2011
- News
At Your Service
close look at their capabilities, their customers’ needs, and their competitors’ performance. If I had to identify one place most organizations could really start to make a difference, it would be View Details
Keywords: Deborah Blagg; customer service; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing
- 01 Apr 2000
- News
A Place in the Sun
hairdryer, and a fully stocked bar, to name a few amenities). Fine wines and gourmet cuisine featuring fresh, local in-gredients like lobster and passion fruit are standard... View Details
Keywords: Julia Hanna and Garry Emmons
- 22 Feb 2016
- News
Cooking Up America’s Food Culture
he’d become an academic—instead he became instrumental in shaping our country’s food culture. Duda’s restaurant experience had been his education. In Miami, he’d been in the kitchen of the Spiral Restaurant, a new kind of counter-culture... View Details
Keywords: April White
- 08 May 2018
- News
How HBS Helped Wolfgang Puck Build a Food Empire
- 01 Sep 2020
- News
Elevator Pitch: First Byte
Illustration by Drue Wagner Illustration by Drue Wagner Concept: “Alfred,” a food industry collaborative robot, or “cobot,” trained to assist in the assembly of items such as salads and View Details
- 01 Dec 2022
- News
December 2022 Alumni and Faculty Books and Podcasts
them. Ellis draws on his long distinguished career in client services in the financial markets to provide common-sense and accessible advice to anyone with an interest in maximizing their investment returns... View Details
- 01 Jun 2009
- News
The Maestro and the Market
food manufacturers, and the launch of an elBulli hotel and a chain of reasonably priced restaurants called Fast Good. But what is the balance between leveraging the... View Details
Keywords: Julia Hanna; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries
- 01 Dec 2005
- News
Alumni Achievement Awards: Honorees and Victories
concessions company and building it into Boston Culinary Group, of which he is chairman and CEO. The firm does business in forty states, supplying food View Details
- 01 Dec 2020
- News
The Camel and the Unicorn
sustainability and resilience where unit economics from the get-go are strong, where burn is managed from the get-go, where there's a long-term approach to doing it. Morrell: Alex offers the example of the View Details
- 01 Jun 2018
- News
June 2018 Alumni and Faculty Books
force a black man who has walked comfortably in the black and white communities to realize he is not free in either place and needs to work for a level of interracial justice... View Details
- 01 Dec 2020
- News
New Releases: Alumni and Faculty Books
rules of commerce: Instead of selling the “means” (their products and services), they adopt innovative revenue models to pursue “ends” (actual outcomes). They show that paying by the pill, semester, food... View Details
Keywords: Margie Kelley
- 01 Jun 2015
- News
Alumni and Faculty Books for June 2015
High-Profit Strategies in the Age of Techno Service by John A. Goodman (MBA 1971) (AMACOM) These days businesses have more opportunities to enhance the customer experience than ever before. Goodman explains how businesses can design View Details
- 29 Mar 2023
- News
Supporting Earthquake Victims in Turkey and Syria
identifying such a social-sensitive goal for ourselves as a food company. We are willing to continue working along the same objective with additional features and more dedicated resources from now on.” MARCH... View Details
- 01 Dec 2018
- News
Alumni and Faculty Books for December 2018
by Alex Sherman and Mike Sherman (MBA 1986) Amazon Digital Services LLC This book provides 52 real-life anecdotes that illustrate important learnings about customer analytics. It draws from the worlds of big... View Details
- 01 Mar 2006
- News
Entrepreneur's Notebook with Paul Conforti and Kim Moore (both MBA '97)
Names: Paul Conforti and Kim Moore (both MBA ’97) Company: Finale Dessert Company (established 1998) Locations: Park Plaza, Boston & Harvard Square, Cambridge Web: www.finaledesserts.com With vision, fortitude, View Details
- 01 Dec 2001
- News
Reaching Out
the bakery's finances." For her part, Nundy, an intern in the HBS Nonprofit and Public Management Summer Fellowship Program, was equally energized by her experiences during her twelve weeks of service in... View Details
- 15 Dec 2015
- News
The Year in Ideas 2015
medical innovations. Jessica Beck and Marcela Sapone (both MBA 2015) launched the automated “personal butler” service Hello Alfred in a crowded on-demand marketplace. The View Details
- 01 Mar 2003
- News
Dick Franyo: From Banker to Barkeeper
was leveled and in its place rose what his wife, Susan, refers to as the couple’s “dream bar.” “Susan and I traveled from the Caribbean to New England, taking detailed pictures... View Details
- 20 Jan 2023
- News
Free Spirits
approximately 40 percent of Americans don’t drink at all. With so many flexi-drinkers crowding the bar these days, the stigma is starting to fade. “Not drinking has become a more visible choice since the... View Details