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- All HBS Web
(8,666)
- People (44)
- News (2,137)
- Research (4,514)
- Events (5)
- Multimedia (15)
- Faculty Publications (2,542)
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- 01 Feb 2000
- News
Financial Services 24/7
provides one-stop shopping for financial services. Its user-friendly interface is designed so that customers only need to fill out one application for all the products it offers. The View Details
Keywords: Susan Young
- 07 Dec 2014
- News
Connecting Low-Income Households with Financial Services
- 14 Oct 2014
- News
Financial Services Support Mexico’s Most Underserved Communities
Alvaro Rodriguez-Arregui (MBA 1995), cofounder and managing partner of Ignia, explains how his organization’s impact investing has brought personal finance services to residents of the largest slum in Mexico City while also strengthening... View Details
- 01 Dec 2011
- News
At Your Service
better service experience,” she relates, “that’s the path to all-around excellence.” A central premise of Uncommon Service is that to achieve service excellence, you may need... View Details
Keywords: Deborah Blagg; customer service; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services
- 15 May 2013
- News
Sustainability in Financial Services Is Not About Being Green
- 17 Apr 2018
- News
Financial services firms expecting a hard Brexit, survey shows
- 31 Jan 2016
- News
McDonald’s reaps the benefit of all day breakfasts and table service
- 01 Apr 2002
- News
Charting the Luminary Leadership in Professional Service Firms
stars. Successful professional service firms are able to do this more or less consistently on a long-term basis. We found there are four critical aspects to managing these firms effectively: strategy, organization, culture, and... View Details
- 01 Sep 2012
- News
All Smiles
Recent Doctoral graduates returned to campus in April to discuss their research and enjoy socializing at Young Alumni Research Day (see story below). From left, Marco Bertini (DBA 2006), Raj Choudhury (DBA 2010), Saikat Chaudhuri (DBA 2004), Amanda Cowen (MBA 2003, DBA... View Details
- 28 May 2019
- News
Cure All
How would you advise them? Leemore Dafny: What I’d say is something that holds true in most health care service markets in the United States: You should think about what market position you occupy, how it is differentiated from others’,... View Details
- 01 Oct 2002
- News
All Aboard
no-nonsense manager.” “When I get called, it's generally because there's an operational or financial problem, and people have decided it's time to cease talking about it and do something,” he told the Associated Press (June 19, 2002).... View Details
- 01 Dec 2017
- News
2017 in Finance: Helping Consumers Improve Their Financial Life
same from financial services firms. However, consumers understandably have a different bar when it comes to shopping online for clothes versus picking the financial product... View Details
- 01 Jun 2003
- News
Against All Odds
never accomplished by any other European country, despite 150 years of trying). If it sounds almost as difficult as bringing a profitable drug to market, maybe that’s why Ernesto Bertarelli (MBA ’93), CEO of the Swiss biotech company Serono International, was equal to... View Details
- 25 Jun 2020
- News
Covering All Corners
sessions for health care professionals in Egypt, Italy, and Spain? RA: In Egypt, our so-called “White Army” of doctors and nurses has come under severe strain given the surge in the number of COVID patients. We recently launched a campaign to provide them with mental... View Details
- 01 Sep 2014
- News
All For One
dramatically over the course of the decade she’d taught the course—with globalization, the Internet, and mobile technology all increasing the pace of business and making innovation essential. In her quest to find new models, she had... View Details
- 01 May 2013
- News
Health Care’s Service Fanatics
- 01 Jun 2020
- News
All Hands on Deck
for training on how to network and interview virtually. When all classes were moved online in less than two weeks, HBS sought to ensure a dynamic, interactive experience. Some 150 staff members from across campus volunteered to serve as... View Details
Keywords: Jen Mele
- 01 Sep 2009
- News
Read All About It!
goods and services — from a second or third vehicle to health clubs to text messaging — that their great-grandparents could hardly have dreamed of. At the same time, the underlying sources for all this... View Details
- 01 Jun 2011
- News
All in Good Time
operations is in Marietta, Georgia.) “When I started in 2005,” she says, “I went through all the usual growing pains of hiring too many people and spending too much on marketing. But I was able to do everything that I needed to do at home... View Details
- 01 Mar 2025
- News
Venture: Time Heals All
and type of patients on the ward and the skills required to care for them, along with constraints on individual nurses, such as the number of consecutive hours they can safely work. All in all, building schedules can take a manager up to... View Details