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  • December 2014 (Revised October 2015)
  • Case

Iz-Lynn Chan at Far East Organization (Abridged)

By: Linda A. Hill, Anthony J. Mayo and Dana M. Teppert
This case describes how to champion and implement organizational change from the middle by recounting the experiences of Iz-Lynn Chan at Far East Organization. View Details
Keywords: Iz-Lynn Chan; Far East Organization; Singapore; Far East Hospitality; Customer Centric Initiative; Hotels; Culture Change; Culture; Standard Operating Procedures; Serviced Residences; Service Quality And Standards Department; Service Operations; Service Delivery; Organizational Culture; Operations; Leading Change; Organizational Change and Adaptation; Accommodations Industry; Singapore; China
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  • February 2013 (Revised February 2017)
  • Case

Iz-Lynn Chan at Far East Organization

By: Linda A. Hill, Anthony J. Mayo and Dana M. Teppert
Iz-Lynn Chan, assistant director of retail business group and service quality and vice president of Far East retail consultancy for Far East Organization, a private real estate developer group in Singapore, raises service standards in the company's hospitality... View Details
Keywords: Hospitality; Organizational Change And Transformation; Leadership; Leading Change; Change Management; Service Industry; Singapore
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  • March 2015
  • Supplement

Interview: Iz-Lynn Chan at Far East Organization

By: Linda A. Hill and Anthony Mayo
Contains excerpts from an interview with Iz-Lynn Chan, former assistant director of retail business group and service quality and vice president of Far East retail consultancy for Far East Organization, a private real estate developer group in Singapore. Chan discusses... View Details
Keywords: Customer Focus and Relationships; Retail Industry; Real Estate Industry; Singapore
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  • January 2014
  • Teaching Plan

Iz-Lynn Chan at Far East Organization

By: Anthony J. Mayo and Linda A. Hill
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  • July 2002 (Revised March 2003)
  • Case

North East Medical Services

By: Thomas J. DeLong and Wendy Carter
Sophie Wong, president and CEO of North East Medical Services, a health care organization dedicated to serving the underprivileged Asian American community in San Francisco, must decide how to reposition the organization to serve patients from multiple income levels... View Details
Keywords: Health Care and Treatment; Human Resources; Leadership; Business and Stakeholder Relations; Health Industry; San Francisco
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  • 23 Oct 2013
  • News

How Far Is Too Far in Selling Customer Data?

  • 21 Mar 2014
  • Blog Post

East Asia MBA Market Update

Over the past several months I have engaged with organizations across East Asia regarding job opportunities for MBA candidates. While economic growth has slowed in the region, the job market is still good... View Details
Keywords: Technology; Consumer Products / Retail
  • 17 Mar 2011
  • News

The gods that have failed—so far

  • March 2024
  • Case

East Rock Capital: 'Talent Is the Best Asset Class'

By: Boris Groysberg, Sarah L. Abbott and Izzy Yeoh
Adam Shapiro and Graham Duncan launched East Rock Capital, LLC in 2006 with a seed investment from Stuart Miller, executive chairman of Lennar Corporation. East Rock managed long-term assets for high-net-worth families, primarily working with external managers who had... View Details
Keywords: Alternative Assets; Hiring; HNW Products And Services; Recruiting; Hedge Funds; Wealth Management; Asset Management; Private Equity; Financial Institutions; Marketing Strategy; Growth and Development Strategy; Competitive Advantage; Financial Services Industry; United States
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  • 04 Apr 2016
  • Blog Post

Meet the Middle East & North Africa Club

The Middle East and North Africa (MENA) Club at HBS aims to strengthen the ties between MENA club members and increase awareness about the MENA region on campus. In addition, the club strives to connect MENA members with alumni and to... View Details
  • Program

Senior Executive Leadership Program—Middle East

companies, either private or state-owned Entrepreneurial ventures—either new companies or new ventures within established companies Growing family businesses Multinational firms with an increased presence in the Middle East Nonprofit... View Details
  • 01 Apr 1999
  • News

An Eye to the East

financial turmoil, there is no denying how far the Asia-Pacific region has come - and how promising its future remains. Camille Tang Yeh (MBA '80) is acutely aware of the region's potential. As executive director of the Hong Kongbased HBS... View Details
Keywords: Alejandro Reyes
  • Research Summary

Hybrid organizing

By: Julie Battilana

While historically the commercial and social sectors have evolved on fairly separate tracks, over the last 30 years we have witnessed a blurring of the boundaries between these two sectors. In an effort to account for this transition, Professor Battilana’s second... View Details

  • December 2019 (Revised June 2024)
  • Case

The Dutch East India Company in 1612 (A)

By: Lynn S. Paine and Giuseppe Dari-Mattiacci
The Dutch East India Company’s board of directors must decide what to do about an impending legal requirement to liquidate the company’s assets and return to shareholders their capital and any profits earned during a ten-year lock-up period. The charter granted to the... View Details
Keywords: Corporate Governance; Globalized Firms and Management; Organizational Structure; Laws and Statutes; Financial Markets; Business and Shareholder Relations; Business and Government Relations; Business History; Shipping Industry; Netherlands
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  • March 2021
  • Article

A Diplomatic Counterrevolution: Indonesian Diplomacy and the Invasion of East Timor

By: Mattias Fibiger
This article reinterprets the Indonesian invasion of East Timor as a "diplomatic counterrevolution." Using the central archival records of the Suharto regime for the first time in English-language scholarship, it argues that Indonesian diplomats pursued diplomacy in... View Details
Keywords: Diplomacy; Geopolitics; History; Globalization; Indonesia; Timor-Leste
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  • 23 Jul 2018
  • Research & Ideas

The Open Office Revolution Has Gone Too Far

newest issue of the renowned British research journal, the oldest scholarly journal in the world dating back to the 1600s. This latest issue was organized around the theme of how architecture impacts collective behavior. As its title... View Details
Keywords: Re: Ethan S. Bernstein
  • 23 Sep 2016
  • News

Why Critics Say Airbnb's Anti-Discrimination Plan Fails To Go Far Enough

  • 23 Oct 2000
  • Research & Ideas

The Strategy-Focused Organization

illustrate how major organizations have used the Scorecard to create an entirely new performance management framework that puts strategy at the center of a company's key management processes and systems. Mobil North America Marketing and... View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • December 2019 (Revised June 2024)
  • Supplement

The Dutch East India Company in 1612 (B)

By: Lynn S. Paine and Giuseppe Dari-Mattiacci
The case relates the decision made in the A case and what happened in the aftermath. View Details
Keywords: Corporate Governance; Globalized Firms and Management; Organizational Structure; Laws and Statutes; Financial Markets; Business and Shareholder Relations; Business and Government Relations; Business History; Shipping Industry; Netherlands
Related
  • 03 Mar 2011
  • Research & Ideas

HBS Faculty on Revolution in the Middle East and North Africa

From Tunisia to Egypt, Bahrain to Yemen, as a number of nations in North Africa and the Middle East go through cataclysmic changes, the world watches and wonders what the future may hold as myriad protestors risk their lives for... View Details
Keywords: Re: Deepak Malhotra; Energy; Utilities