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  • All HBS Web  (2,728)
    • People  (10)
    • News  (592)
    • Research  (1,137)
    • Events  (11)
    • Multimedia  (11)
  • Faculty Publications  (438)

Show Results For

  • All HBS Web  (2,728)
    • People  (10)
    • News  (592)
    • Research  (1,137)
    • Events  (11)
    • Multimedia  (11)
  • Faculty Publications  (438)
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  • 20 Dec 2017
  • News

How to Design a Better Customer Experience

  • 29 Oct 2015
  • News

How to Design (and Analyze) a Business Experiment

  • 24 Nov 2014
  • News

Why businesses need to design more reliable experiments

  • 27 Sep 2012
  • News

Study Shows Leaders Experience Lower Stress

  • 05 Nov 2018
  • News

Using Experiments to Launch New Products

  • 01 Dec 2004
  • News

A Life by Design

Klein. At each stop, she gained new knowledge and experience while advancing her own reputation as a change agent capable of leading a company to growth through new product design. Ross’ entrepreneurial skills at a small fashion-eyewear... View Details
Keywords: Roger Thompson; toys; Amusement, Gambling, and Recreation Industries; Arts, Entertainment; Sporting Goods, Hobby, Musical Instrument, and Book Stores; Retail Trade
  • 01 Jun 2011
  • News

A Former Buyer Turns Designer

“You go to the contemporary floors, and there’s great stuff to buy, but everything is skewed very young. You could go to the designer area, but you may not want to pay $2,000 for a dress.” So she has View Details
Keywords: Finance; Apparel Manufacturing; Manufacturing; Clothing and Clothing Accessories Stores; Retail Trade
  • 05 Jul 2021
  • News

Do Companies Really Need Chief Experience Officers to Know Their Customers?

  • 11 Oct 2021
  • News

Nobel Winners Found Economic Experiments in the Real World

  • 17 May 2022
  • News

Delivering a Personalized Shopping Experience with AI

  • 01 Dec 2014
  • News

Creating the Shopping Experience of the Future

More Retail Revolutions Sharing Designer Labels Rent the Runway, from Jenn Hyman and Jenny Fleiss (both MBA 2009), brings the sharing economy to the world of fashion, offering big-name dresses—and now accessories—for short-term rental... View Details
Keywords: Christine Lejeune; fashion; technology
  • 17 Dec 2015
  • News

Design Thinking: Hands-On Learning At The Harvard Innovation Lab

Professor Srikant Datar’s creative problem-solving course, Design Thinking and Innovation, brings students together to hone their skills in identifying opportunities, prototyping solutions, and iterating to meet customer needs. “Creative... View Details
  • 05 Dec 2016
  • News

How to Start a Tech Company Without Tech Experience

(photo via Twitter) (photo via Twitter) Rob Biederman (MBA 2014) and his fellow HBS cofounders didn’t have any tech experience when they launched the online freelance marketplace HourlyNerd. Three years later the company, now known as... View Details
  • 01 Feb 2000
  • News

Better Mousetraps: At Product Design Fair, Student Ideas Get Real

instantaneous communication using voice, pictures, and free-form drawing. "Our main goal is to let busy parents connect with their kids," said design team member Debbie Umbach (HBS '00). Whether or not these products will make it to... View Details
Keywords: Margie Kelley
  • 12 Apr 2016
  • News

A clever Harvard experiment with cafeteria workers suggests a simple way to get better work from your employees

  • 24 Apr 2014
  • News

Improving the service experience requires excellence—but not in everything

Everyone knows what bad service feels like—and that’s something Frances Frei, Professor at HBS, wants to fix. Making the service experience better for everyone, from customers to employees, begins with understanding the services customers... View Details
  • 01 Mar 2016
  • News

HBS Fund Helps Fuel Faculty Research and New Learning Experiences

the student had interviewed industry leaders to better understand the barriers to growth that Indian private equity firms face — his analysis echoing findings from Sadun’s own research. “It built on intuitions that I already had, but seeing firsthand View Details
  • 01 Sep 2004
  • News

Career Makeover

July 8, 2004). Davis first worked at IBM before moving on to Digital. While there, she enrolled in night classes in interior decorating, a longtime interest. Through her membership in a design association, she was discovered by HGTV,... View Details
Keywords: interior design; Arts, Entertainment; Broadcasting (except Internet); Information
  • 01 Dec 2022
  • News

Action Plan: To the Letter

Palatino, Optima, and Gotham, among numerous other well-known names—Monotype offers typefaces from more than 4,000 designers and foundries, a total of well over 200,000 options. Until recently, these fonts were licensed to View Details
Keywords: April White; design; typography; change management; leadership; Special Design Services; Special Design Services
  • 01 Sep 2023
  • News

That Was Then, This Is Now

extracurricular exercise. Pulling from the Mary Oliver poem “The Summer Day,” Deifell asked his classmates to answer the question posed in the poem’s last line: “Tell me, what is it you plan to do with your one wild and precious life?” Then, drawing on his View Details
Keywords: Photographed by Tony Deifell (MBA 2002); edited by Julia Hanna. Above: Heidi Brooks, photographed in 2003 and 2023.; life experience; family; leadership
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