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- Faculty Publications (5)
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- All HBS Web (27)
- Faculty Publications (5)
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- 2013
- Working Paper
The Impact of Conformance and Experiential Quality on Healthcare Cost and Clinical Performance
By: Claire Senot, Aravind Chandrasekaran, Peter T. Ward and Anita L. Tucker
The quality of operational processes is an important driver of performance in hospitals. In particular, processes that reliably deliver both evidence-based and patient-centered care, which we call conformance and experiential quality, respectively, have been argued to... View Details
Keywords: Healthcare; Experiential Quality; Conformance Quality; Clinical Outcomes; Cost Efficiency; Quality; Service Operations; Health Care and Treatment; Performance; Outcome or Result; Health Industry
Senot, Claire, Aravind Chandrasekaran, Peter T. Ward, and Anita L. Tucker. "The Impact of Conformance and Experiential Quality on Healthcare Cost and Clinical Performance." Harvard Business School Working Paper, No. 14-024, September 2013.
- 27 Sep 2013
- Working Paper Summaries
The Impact of Conformance and Experiential Quality on Healthcare Cost and Clinical Performance
- June 2015 (Revised May 2017)
- Teaching Note
Philips Healthcare: Marketing the HealthSuite Digital Platform
By: John A. Quelch
- November 2005 (Revised May 2007)
- Case
Leading Change at Simmons (A)
By: Tiziana E. Casciaro, Amy C. Edmondson, Stacy McManus and Kate Roloff
Explores the challenge of managing large-scale organizational change at Simmons, an old and established company that manufactures and distributes mattresses. The new CEO, Charlie Eitel, hired to turn the organization's performance around, considers whether to implement... View Details
Keywords: Organizational Change and Adaptation; Motivation and Incentives; Leading Change; Employee Relationship Management; Manufacturing Industry; Consumer Products Industry; United States
Casciaro, Tiziana E., Amy C. Edmondson, Stacy McManus, and Kate Roloff. "Leading Change at Simmons (A)." Harvard Business School Case 406-046, November 2005. (Revised May 2007.)
- 22 May 2017
- Lessons from the Classroom
A Luxury Industry Veteran Teaches the Importance of Aesthetics to Budding Business Leaders
compelling answer in an unintentional haiku. “Their work is flawless,” she says. “Their quality control is tighter than NASA’s.” The Aesthetic Idol competition The final assignment in “The Business of Aesthetics” requires both an... View Details
- 18 Apr 2000
- Research & Ideas
Learning in Action
immediate and impressive. Participants reported a quick 10 percent productivity improvement, rising to 25 percent a year later. There were equally striking gains in managers' evaluations of their ability to spot problems, conduct high View Details
Keywords: by David A. Garvin
- 17 Sep 2013
- First Look
First Look: September 17
implementation cost. Download working paper: https://www.hbs.edu/faculty/Pages/download.aspx?name=14-020.pdf The Impact of Conformance and Experiential Quality on Healthcare Cost and Clinical Performance By:... View Details
Keywords: Sean Silverthorne
- 30 Dec 2013
- Research & Ideas
Most Popular Articles of 2013
colleagues discuss how Random Coefficient Models (RCMs) can close the gap between theoretical and empirical research in strategy. The Impact of Conformance and Experiential Quality on Healthcare Cost and... View Details
Keywords: by Staff
- 04 Dec 2007
- First Look
First Look: December 4, 2007
retail outlets, such that stores with membership fees are more popular even when they offer the same goods at the same prices as stores without fees. Download the paper: http://www.hbs.edu/research/pdf/08-029.pdf Dynamics of Platform Competition: Exploring the Role of... View Details
Keywords: Martha Lagace
- 21 May 2014
- Lessons from the Classroom
CORe: HBS Powers Up Online Program on Business Fundamentals
innovated as much on how we deliver the theory in these readings. In particular, I worry that my students will forget these readings very quickly as the readings, unlike cases, are not very experiential or interactive." Watching his... View Details
- 25 Aug 2015
- First Look
First Look Tuesday
increase in revenue for established schools whereas invitations to prestigious postseason bowl games play a big part for less-established schools. Furthermore, we find that student population and education quality dissipate the effect of... View Details
- 02 Mar 2010
- First Look
First Look: March 2
performance, in whatever way one chooses to define performance (for example, quality of life, or value creation for all entities), and provides access to that causal link. Integrity is thus a factor of production as important as knowledge... View Details
Keywords: Martha Lagace
- 16 Dec 2002
- Lessons from the Classroom
Marrying Distance and Classroom Education
save all these costs if we just do it online, they have to recognize that neither the quality nor the quantity of what comes from that online discussion is ever going to compensate for the costs we're saving. So, if you have a... View Details
Keywords: by Sean Silverthorne
- 22 Jul 2008
- First Look
First Look: July 22, 2008
financial development, lending rates, and the quality of intermediation, as well as employment and investment. Credit markets with nationalized banks experienced faster credit growth during a period of financial repression.... View Details
Keywords: Martha Lagace