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- Faculty Publications (3)
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- 30 Nov 2023
- Podcast
Introducing New Here: Office Etiquette
While Dear HBR: is on hiatus, we want to introduce you to HBR’s podcast for young professionals, New Here, hosted by Elainy Mata. Whether it’s your first job or a fresh start, New Here will help you build a meaningful career on your own terms. In this episode, Elainy... View Details
- 2009
- Working Paper
Assess, Don't Assume, Part I: Etiquette and National Culture in Negotiation
When facing a cross-border negotiation, the standard preparatory assessments -- of the parties, their interests, their no-deal options, opportunities for and barriers to creating and claiming value, the most promising sequence and process design, etc. -- should be... View Details
Keywords: Cross-Cultural and Cross-Border Issues; Negotiation Process; Societal Protocols; Competitive Advantage; Cooperation
Sebenius, James K. "Assess, Don't Assume, Part I: Etiquette and National Culture in Negotiation." Harvard Business School Working Paper, No. 10-048, December 2009.
- 01 Jun 2013
- News
Mind Your Manners
Sara Jane Ho (MBA 2012) As a newcomer to the Global A-list, some observers say China has a few things to learn about proper comportment in Western social settings. Etiquette is one of them, declares Sara Jane Ho (MBA 2012), a... View Details
- 11 Jan 2013
- News
The Importance of Being Finished
- 2008
- Working Paper
Etiquette and Process Puzzles of Negotiating Business in China: A Questionnaire
By: James K. Sebenius and Cheng (Jason) Qian
Cultural differences can affect negotiations in many ways, from influencing the basic motivations and perceptions of the players to guiding the surface aspects, such as etiquette, protocol, and process, of business interactions. Navigating the challenges of these... View Details
Keywords: Decision Making; Cross-Cultural and Cross-Border Issues; Governance; Questionnaires; Negotiation Process; Behavior; China
Sebenius, James K., and Cheng (Jason) Qian. "Etiquette and Process Puzzles of Negotiating Business in China: A Questionnaire." Harvard Business School Working Paper, No. 09-077, December 2008.
- 02 Oct 2016
- News
How to Get More Out of Office Conversations
- 12 Jan 2010
- First Look
First Look: Jan. 12
http://www.hbs.edu/research/pdf/10-027.pdf Assess, Don't Assume, Part I: Etiquette and National Culture in Negotiation Author:James K. Sebenius Abstract When facing a cross-border negotiation, the standard preparatory assessments—of the... View Details
Keywords: Martha Lagace
- 2009
- Working Paper
Assess, Don't Assume, Part II: Negotiating Implications of Cross-Border Differences in Decision Making, Governance, and Political Economy
When facing a cross-border negotiation, the standard preparatory assessments—of the parties, their interests, their no-deal options, opportunities for and barriers to creating and claiming value, the most promising sequence and process design, etc.—should be... View Details
Keywords: Decision Making; Cross-Cultural and Cross-Border Issues; Corporate Governance; Negotiation Process; Organizational Culture; Business and Government Relations
Sebenius, James K. "Assess, Don't Assume, Part II: Negotiating Implications of Cross-Border Differences in Decision Making, Governance, and Political Economy." Harvard Business School Working Paper, No. 10-050, December 2009.
- 01 Sep 2023
- News
Action Plan: In Context
Sara Jane Ho (MBA 2012) knows that many people think of etiquette as outdated, nothing more than “stuffy, stuffy old manners.” She has made a career—and now a Netflix series, Mind Your Manners—out of updating this old-fashioned perspective. “I see etiquette as the... View Details
- 01 Mar 2024
- News
Alumni and Faculty Books and Podcasts
Edited by Margie Kelley Alumni Books You Got This! A Straightforward, No-Nonsense Playbook for Crushing 130+ Workplace Challenges By Heidi Abelli (MBA 1993) Palmetto Publishing Stepping into the corporate world can feel like navigating a labyrinth, especially when... View Details
- 02 Mar 2016
- News
David Moss is Rewriting History
itself: the level of preparation and participation the cases require and the etiquette of building on, or disagreeing with, a classmate’s comments. Already, the students have adapted to the format; one student has prepared a comment that... View Details
Keywords: April White
- 12 May 2020
- Research & Ideas
It’s Time To Relaunch Your Remote Team
connection, or feel self-conscious about when and how to offer input during the discussion. What’s more, “Zoom fatigue” is real, and teams can combat it by relying on email or other media when real-time communication isn’t necessary. The group should also discuss new... View Details
Keywords: by Tsedal Neeley
- 11 Sep 2009
- News
I Network, You Network, He, She, It Networks…
earlier, rather than later. Don’t linger and give a recruiter some reason to decide he or she would rather not see you again. “Understand your goal,” Smith counseled. “It’s to be invited back, not to get a job offer on the spot.” The View Details
- 01 Jan 2004
- News
Barbara Hackman Franklin, MBA 1964
D.C.-based firm, Barbara Franklin Enterprises, helps American companies navigate trade and investment issues, especially in China and other Asian countries. Franklin assists corporations with everything from strategy and etiquette to... View Details
- 02 Jan 2001
- Research & Ideas
Gurus in the Garage
can call busy, successful people whom I don't know personally and have them return my calls—I think is a recognition that it's not just me, that it is just the etiquette of the game." One doesn't become a guild member without... View Details
Keywords: by Dorothy Leonard & Walter Swap
- Blog
Understanding the Benefits of Our Virtual Programs
and in the safety of these circles, to explore, to learn, to appreciate, and to grow. The folks you have the hardest time with (at first) will often be the closest friends you leave the program with. NO: The virtual sessions were very well-facilitated, with virtual... View Details
- 28 May 2019
- News
Alumni and Faculty Books for June 2019
activism. In fast-paced tales about life as a high-tech entrepreneur, adjunct professor, civic leader, and environmental advocate, Walker conveys the importance of creative thinking and communal effort in all his endeavors. Handicap Access: An Insider's Guide for View Details
- 15 Dec 2015
- News
The Year in Ideas 2015
satisfactory answer for her. No matter what language negotiations are conducted in, understanding the local etiquette can seal the business deal, says Sara Jane Ho (MBA 2012). A graduate of a Swiss finishing school, Ho founded Institute... View Details
- 09 Jun 2014
- Research & Ideas
The Manager in Red Sneakers
independently and create his or her own rules. People exert great effort to follow expected dress codes and etiquette in both professional and nonprofessional settings, with the belief that conforming to these written and unwritten rules... View Details
- 23 Jul 2007
- Research & Ideas
HBS Cases: How Wikipedia Works (or Doesn’t)
from article evaluation standards to the etiquette surrounding debate. "When I got involved in this Article-for-Deletion process, they kept citing chapter and verse the policies and guidelines to me," McAfee says. "It really showed me how... View Details