Publications

Publications

Filter Results: (171) Arrow Down

Show Results For

Page 1 of 171 Results →

    The Impact of Scheduling Fairness on Employee Turnover

    Employee turnover remains one of the most persistent challenges across industries, with the leisure and hospitality sector experiencing some of the highest quit rates in the United States. This issue is particularly pronounced in restaurants, where the average... View Details

    • News

    Why Your Frontline Employee Turnover Is High

    • January – February 2008
    • Article

    Managing the Impact of Employee Turnover on Performance: The Role of Process Conformance

    By: Zeynep Ton and Robert S. Huckman
    We examine the impact of employee turnover on operating performance in settings that require high levels of knowledge exploitation. Using 48 months of turnover data from U.S. stores of a major retail chain, we find that, on average, employee turnover is associated with... View Details
    Keywords: Customer Focus and Relationships; Governance Compliance; Retention; Standards; Service Operations; Business Processes; Retail Industry; United States
    Related
    • 2023
    • Working Paper

    Fintech to the (Worker) Rescue: Access to Earned Wages, Financial Health and Employee Turnover

    By: Jose Murillo, Boris Vallée and Dolly Yu
    Using novel data from a Mexican FinTech firm, we study the usage by workers of earned wages access, an innovative financial service offered by firms to their employees as a benefit. We find usage to be significant and concentrated towards the end of the pay cycle. We... View Details
    Keywords: Fintech; Present Bias; Earned Wage Access; Wages; Employees; Retention; Well-being; Mexico
    Related
    • January 2025
    • Article

    Communication Within Firms: Evidence from CEO Turnovers

    By: Stephen Michael Impink, Andrea Prat and Raffaella Sadun
    This paper uses novel, firm-level communication measures derived from communications metadata several months before and after a CEO transition for 102 firms to study whether and how this organizational event is reflected in employees’ communication flows. We find that... View Details
    Keywords: Information; Communication; Management Succession; Organizational Change and Adaptation; Alignment
    Related
    • 2021
    • Working Paper

    Accounting for Workforce Impact at Scale

    By: Adel Fadhel, Katie Panella, Ethan Rouen and George Serafeim
    Using new data on workforce composition and wages, we systematically measure the employment impact at U.S. firms from 2008 to 2020, including 2,682 unique firms and 22,322 firm-year observations. We document significant variation across industries and firms within each... View Details
    Keywords: Impact Accounting; ESG; Employee Turnover; Wages; Employment; Measurement and Metrics; Human Capital; Diversity; United States
    Related
    • 2016
    • Working Paper

    Cohort Turnover and Operational Performance: The July Phenomenon in Teaching Hospitals

    By: Hummy Song, Robert S. Huckman and Jason R. Barro
    We consider the impact of cohort turnover—the planned simultaneous exit of a large number of experienced employees and a similarly sized entry of new workers—on operational performance in the context of teaching hospitals. Specifically, we examine the impact of the... View Details
    Keywords: Health Care; Health Care Operations; Hospitals; Productivity; Empirical Operations; Service Delivery; Training; Performance Productivity; Health Care and Treatment; Health Industry; United States
    Related
    • June 2018
    • Article

    Firm Turnover and the Return of Racial Establishment Segregation

    By: John-Paul Ferguson and Rembrand Koning
    Racial segregation between American workplaces is greater today than it was a generation ago. This increase has happened alongside the declines in within-establishment occupational segregation on which most prior research has focused. We examine more than 40 years of... View Details
    Keywords: Firm Entry; Stratification; Segregration; Entrepreneurship; Business Ventures; Employees; Diversity; Race; Segmentation; United States
    Related
    • 08 Dec 2015
    • News

    Treat Employees Like Business Owners

    • 23 Jan 2024
    • Research & Ideas

    How to Keep Employees Productive: Support Caregivers

    report guides organizations in supporting work-life balance for caregivers. Fuller finds that there are strong incentives to support these employees with benefits; payoffs include lower turnover and less... View Details
    Keywords: by Kara Baskin
    • 02 May 2018
    • Blog Post

    Should Companies Disclose Employee Compensation?

    How Should Organizations Draw the Line on Pay Transparency? There is general support for the widespread practice of disclosing pay data in "bands" associated with jobs. Fewer people would go beyond this to disclose what individual View Details
    Keywords: All Industries
    • 25 May 2011
    • HBS Case

    QuikTrip’s Investment in Retail Employees Pays Off

    includes the line "to provide an opportunity for employees to grow and succeed." When so many workers view the company as their career-long home, what happens when the chain runs out of available manager-level positions? The... View Details
    Keywords: by Julia Hanna; Retail
    • December 2021
    • Article

    Employee Responses to Compensation Changes: Evidence from a Sales Firm

    By: Jason Sandvik, Richard Saouma, Nathan Seegert and Christopher Stanton
    What are the long-term consequences of compensation changes? Using data from an inbound sales call center, we study employee responses to a compensation change that ultimately reduced take-home pay by 7% for the average affected worker. The change caused a significant... View Details
    Keywords: Employees; Wages; Compensation and Benefits; Change; Performance; Resignation and Termination; Retention; Analysis
    Related
    • 05 Feb 2018
    • What Do You Think?

    Should Companies Disclose Employee Compensation?

    iStock Summing Up How Should Organizations Draw the Line on Pay Transparency? There is general support for the widespread practice of disclosing pay data in "bands" associated with jobs. Fewer people would go beyond this to disclose what individual View Details
    Keywords: by James Heskett; Financial Services
    • 10 Dec 2020
    • News

    CEO turnover hit lowest level in years as boards sought stability during COVID's early days

    • 05 Mar 2010
    • Working Paper Summaries

    Will I Stay or Will I Go? Cooperative and Competitive Effects of Workgroup Sex and Race Composition on Turnover

    Keywords: by Kathleen L. McGinn & Katherine L. Milkman
    • January 2023
    • Article

    Firm-Induced Migration Paths and Strategic Human-Capital Outcomes

    By: Prithwiraj (Raj) Choudhury, Tarun Khanna and Victoria Sevcenko
    Firm-induced migration typically entails firms relocating workers to fill value-creating positions at destination locations. But such relocated workers are often exposed to external employment opportunities at their destinations, possibly triggering turnover. We... View Details
    Keywords: Worker Relocation; Turnover; Firm-induced Migration; Smaller Towns; Employee Mobility; Geographic Mobility; Migration; Clusters; Employees; Geographic Location; Performance; Opportunities; Retention; Human Capital; Talent and Talent Management
    Related
    • January 2015 (Revised October 2015)
    • Case

    Trouble at Tessei

    By: Ethan Bernstein and Ryan W. Buell
    In 2005, Teruo Yabe is asked to revive Tessei, the 669-person JR-East subsidiary responsible for cleaning its Shinkansen ("bullet") trains. Operational mistakes, customer complaints, safety issues, and employee turnover are at or near all-time highs, even as the... View Details
    Keywords: Service Management; Employee Engagement; Employee Motivation; Leadership And Managing People; Quality Improvement; Efficiency; Japan; Operational Transparency; Employee Coordination; Transparency; Leadership; Service Delivery; Service Operations; Employees; Quality; Transportation Industry; Japan
    Related
    • 03 May 2022
    • Research & Ideas

    Desperate for Talent? Consider Advancing Your Own Employees First

    Job openings in the United States continue to hover at record high levels, exacerbated by the Great Resignation and a sputtering emergence from the pandemic. Competition remains fierce among companies struggling to find qualified workers. Yet many employers,... View Details
    Keywords: by Rachel Layne
    • 17 Jan 2019
    • Research & Ideas

    Why Business Should Support Employees Who Are Caregivers

    Companies face a growing yet largely undetected threat to their worker productivity, employee retention and, ultimately, competitive advantage: the needs of employees who are caregivers. The aging... View Details
    Keywords: by Danielle Kost; Health