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- All HBS Web
(23)
- Faculty Publications (4)
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- 2025
- Working Paper
Emotional Manipulation by AI Companions
By: Julian De Freitas, Zeliha Oğuz-Uğuralp and Ahmet Kaan-Uğuralp
AI-companion apps such as Replika, Chai, and Character.ai promise relational benefits—yet many boast session lengths that rival gaming platforms while suffering high long-run churn. What conversational design features increase consumer engagement, and what trade-offs... View Details
Keywords: Generative Ai; Chatbots; Emotional Manipulation; User Retention; Dark Side Of Technology; Consumer Welfare; Ethics
De Freitas, Julian, Zeliha Oğuz-Uğuralp, and Ahmet Kaan-Uğuralp. "Emotional Manipulation by AI Companions." Harvard Business School Working Paper, No. 26-005, August 2025.
- June 2017
- Article
The Surprising Effectiveness of Hostile Mediators
By: Ting Zhang, Francesca Gino and Michael I. Norton
Contrary to the tendency of mediators to defuse negative emotions between adversaries by treating them kindly, we demonstrate the surprising effectiveness of hostile mediators in resolving conflict. Hostile mediators generate greater willingness to reach agreements... View Details
Keywords: Mediation; Conflict; Negotiation; Hostility; Negotiation Style; Emotions; Conflict and Resolution
Zhang, Ting, Francesca Gino, and Michael I. Norton. "The Surprising Effectiveness of Hostile Mediators." Management Science 63, no. 6 (June 2017): 1972–1992.
- December 2016
- Article
The Effects of Endowment Size and Strategy Method on Third Party Punishment
By: Jillian J. Jordan, Katherine McAuliffe and David G. Rand
Numerous experiments have shown that people often engage in third-party punishment (3PP) of selfish behavior. This evidence has been used to argue that people respond to selfishness with anger, and get utility from punishing those who mistreat others. Elements of the... View Details
Keywords: Third-party Punishment; Norm-enforcement; Strategy Method; Economic Games; Cooperation; Emotions; Fairness
Jordan, Jillian J., Katherine McAuliffe, and David G. Rand. "The Effects of Endowment Size and Strategy Method on Third Party Punishment." Experimental Economics 19, no. 4 (December 2016): 741–763.
- Forthcoming
- Article
Overestimation in the Aggregation of Emotional Intensity of Social Media Content
By: Jonas Paul Schöne, Matthew D. Rocklage, Brian Parkinson and Amit Goldenberg
Users on social media are regularly presented with sequences of emotional content in their newsfeeds, which affects their viewpoints and emotions. Could the way users aggregate and remember emotional content from their feeds contribute to the fact emotions are... View Details
Schöne, Jonas Paul, Matthew D. Rocklage, Brian Parkinson, and Amit Goldenberg. "Overestimation in the Aggregation of Emotional Intensity of Social Media Content." Journal of Personality and Social Psychology (forthcoming). (Pre-published online August 4, 2025.)