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  • August 1998
  • Case

Electronic Commerce at Air Products

By: F. Warren McFarlan and Melissa Dailey
In 1998,chief information officers (CIOs) in the highly competitive international gases and chemicals business faced the reality that electronic commerce capability was a strategic necessity. The results of annual surveys of technology officers in the chemical industry... View Details
Keywords: Management Teams; Information Technology; Globalized Markets and Industries; Infrastructure; Internet and the Web; Technology Adoption; Business Strategy; Chemical Industry; United States
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  • October 2013
  • Article

Barriers to Completion of Patient Reported Outcome Measures

By: Elizabeth H. Schamber, Steven K. Takemoto, Kate Eresian Chenek and Kevin J. Bozic
Patient Reported Outcomes Measures (PROMs) are commonly used in total joint arthroplasty (TJA) to assess surgical outcomes. However certain patient populations may be underrepresented due to lower survey completion rates. The purpose of this study is to evaluate... View Details
Keywords: Patient Reported Outcome Measures; PROM; Total Joint Arthroplasty; Hip; Knee; Electronic Survey; Equality and Inequality; Demographics; Surveys; Health Care and Treatment; Health Industry
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  • 2007
  • Other Unpublished Work

Mind Over Matter? Similarities and Differences Between Perceived and Observed Networks

In spite of the rapid development of new methods for network analysis—relying on electronic data sources and sophisticated computational analysis—organizational scholars continue to rely largely on more traditional survey-based methods. We believe that the... View Details
Keywords: Surveys; Organizations; Social and Collaborative Networks
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  • December 2007
  • Article

Regional Health Information Organizations: Current Activities and Financing

Electronic clinical data exchange promises substantial financial and societal benefits, but it is unclear whether and when it will become widespread. In early 2007 we surveyed 145 regional health information organizations (RHIOs), the U.S. entities working to establish... View Details
Keywords: Information Technology; Financing and Loans; Health Care and Treatment; Information Management; Health Industry; United States
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  • March 2018
  • Article

Hospital Budget Systems are Holding Back Innovation

By: Robert S. Kaplan, Michael S. Jellinek and Derek A. Haas
Nearly 800 digital health startups were funded in 2017, an all-time high. Each of the new companies offers the hope of transforming the performance of the U.S. health care system. The audience for such innovation wants to be receptive: A recent American Hospital... View Details
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  • August 23, 2018
  • Article

Using a New EHR System to Increase Patient Engagement, Improve Efficiency, and Decrease Cost

By: Katy French, Barbra Bryce Speer, Alexis B. Guzman, Tayab Andrabi, Iris Recinos, Keith A. Shook, James R. Incalcaterra, John C. Frenzel and Thomas W. Feeley
Patients and providers are frustrated with seemingly endless data entry. We used our patients’ vested interest in their own health care by actively engaging them in the entry of their own medical information into the EHR. Prior to the implementation of the new EHR we... View Details
Keywords: Health Care and Treatment; Analytics and Data Science; Performance Efficiency; Cost Management
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    Thomas R. Eisenmann

    Thomas R. Eisenmann is the Howard H. Stevenson Professor of Business Administration at the Harvard Business School; Peter O. Crisp Faculty Chair, Harvard Innovation Labs; and Unit Head of the HBS Entrepreneurial... View Details

    Keywords: electronic publishing; electronic publishing; electronic publishing; electronic publishing; electronic publishing; electronic publishing; electronic publishing; electronic publishing; electronic publishing; electronic publishing; electronic publishing; electronic publishing; electronic publishing; electronic publishing; electronic publishing; electronic publishing; electronic publishing; electronic publishing; electronic publishing; electronic publishing; electronic publishing; electronic publishing; electronic publishing; electronic publishing
    • Research Summary

    Overview of Research

    My research examines approaches to improving the performance of our health care delivery system with a primary focus on health information technology. Reflecting the interdisciplinary nature of my program, my dissertation draws upon theories and insights from... View Details

    • 11 Feb 2014
    • First Look

    First Look: February 11

    Publications August 2013 American Journal of Managed Care The Impact of Electronic Health Record Use on Physician Productivity By: Adler-Milstein, Julia, and Robert S. Huckman Abstract—Objectives: To examine the impact of the degree of... View Details
    Keywords: Sean Silverthorne

      Frank Nagle

      Frank Nagle is an assistant professor in the Strategy Unit at Harvard Business School. Professor Nagle studies how competitors can collaborate on the creation of core technologies, while still competing on the products and services built on top of them - especially... View Details

      • 23 Jan 2007
      • First Look

      First Look: January 23, 2007

      introducing a generation to the practice of personal computing and laying the foundation for the Information Age. Gates and Jobs turned their curiosity about electronics into a multi-billion dollar industry. From early experiments like... View Details
      Keywords: Martha Lagace
      • 04 Jun 2013
      • First Look

      First Look: June 4

      predicted by the theory. Publisher's link: http://www.people.hbs.edu/mrhodeskropf/VCRiskReturn59.pdf 2006 Harvard Business Review Health Care's Service Fanatics: How the Cleveland Clinic Leaped to the Top of the Patient-satisfaction View Details
      Keywords: Sean Silverthorne
      • 24 Apr 2012
      • First Look

      First Look: April 24

      theoretical framework contribute to our understanding of the nature of expert influence and how and why functional groups, such as risk managers, can become influential. Download the paper: http://www.hbs.edu/research/pdf/11-068.pdf Measuring Teamwork in Health Care... View Details
      Keywords: Carmen Nobel
      • 15 Jul 2013
      • Research & Ideas

      Five Imperatives for Improving Health Care

      conference and survey from Harvard's business and medical schools may prove particularly timely. Delivered by the Forum on Healthcare Innovation, which was formed last year with encouragement from the respective deans of the two... View Details
      Keywords: by Carmen Nobel; Health
      • 28 Jan 2019
      • Research & Ideas

      Forget Cash. Here Are Better Ways to Motivate Employees

      than luxurious prizes like electronics or trips. It’s even better if a gift feels personalized. A manager could give an employee who enjoys fitness activities a gift card to a store that sells workout clothes, while giving another worker... View Details
      Keywords: by Dina Gerdeman
      • 28 Aug 2018
      • First Look

      New Research and Ideas, August 28, 2018

      and from electronic communication servers—the effect of open office architectures on employees' face-to-face, email, and instant messaging (IM) interaction patterns. Contrary to common belief, the volume of face-to-face interaction... View Details
      Keywords: Dina Gerdeman
      • Web

      Measure Outcomes & Cost for Every Patient - Institute For Strategy And Competitiveness

      back to Tier 1 Survival The first step in developing outcome measures is to define what to measure, who the stakeholders are including patients, and to set up a multidisciplinary team with an influential leader. Measures, risk adjustments, and validated View Details
      • Research Summary

      Research Summaries

      Sameer's research examines the dynamics of social networks inside organizations and their consequences for individual attainment and organizational success.  His research encompasses three broad streams of activity.


      Social Capital... View Details

      • 24 Jul 2012
      • First Look

      First Look: July 24

      and bribe others in order to receive special services in the future. Indeed, in a pair of follow-up survey studies, we find evidence that the link between tipping and bribery can be partly accounted for by prospective orientation.  ... View Details
      Keywords: Sean Silverthorne
      • 30 May 2018
      • Research & Ideas

      Should Retailers Match Their Own Prices Online and in Stores?

      study is the first to look at whether self-matching pays off as a pricing strategy. “When you talk to millennials in particular, you find out they accept that prices don’t have to be the same across channels” The researchers surveyed... View Details
      Keywords: by Dina Gerdeman; Retail