Filter Results:
(365)
Show Results For
- All HBS Web (1,555)
- Faculty Publications (419)
Show Results For
- All HBS Web (1,555)
- Faculty Publications (419)
Page 1 of 365
Results →
Sort by
- 01 Dec 2011
- News
At Your Service
Frei and Morriss: No heroics, please—partner with customers to make strategic service choices instead of trying to be the best at everything. In their new book, Uncommon Service: How to Win by Putting Customers at the Core of Your... View Details
Keywords: Deborah Blagg; customer service; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing
- 01 Apr 2002
- News
Charting the Luminary Leadership in Professional Service Firms
Charting the Luminary Leadership in Professional Service Firms In their new book Aligning the Stars: How to Succeed When Professionals Drive Results (Harvard Business School Press), HBS professor Jay W. Lorsch and former Bain & Company... View Details
- 01 Feb 2000
- News
Breaking Down Barriers: The Electronic Wallet
Internet commerce is the emergence of the electronic wallet. In its simplest form, the electronic wallet (a.k.a. the digital wallet or e-wallet) is a digital file that can be downloaded onto the consumer's... View Details
Keywords: Judith A. Ross
- 01 Dec 2003
- News
Can Manufacturing Keep Its Edge?
the consolidation of large food manufacturers has resulted in significant margin compression for his product. That brings CCC’s customer service capabilities to the fore, he continues, describing how the... View Details
- 01 Feb 2000
- News
Financial Services 24/7
about a week for it to clear will be equally unfathomable. Technology is transforming the banking industry so rapidly that anything less than around-the-clock electronic access to bank accounts seems unthinkable. While predictions vary... View Details
Keywords: Susan Young
- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
strategic and general management issues facing service organizations as well as the management of service in manufacturing companies. The multidisciplinary unit focuses on... View Details
Keywords: Susan Young
- 01 Dec 2006
- News
Inside Intel
equipment. By 1979, that figure had increased by two orders of magnitude to $217.4 million. Fabrication facilities [“fabs”] were expensive. During the 1970s, the semiconductor industry became capital intensive. Manufacturing at Intel... View Details
- 01 Dec 2017
- News
2017 in Manufacturing: The Supply Chain Goes High Tech
market differentiation are now even more important than they have been historically. These truths apply across the manufacturing sector, but general industrial equipment and electronics are two areas where... View Details
- 23 Oct 2018
- News
How the U.S. Can Rebuild Its Capacity to Innovate
- 14 Aug 2014
- News
US-China teamwork could mean a win-win-win for Africa
- 21 Jan 2020
- News
The Convergence of Digital and Commercial Transformations
- 19 Feb 2014
- News
Choosing the Right Customer
- 25 Oct 2019
- News
Can Big-Box Retailers Provide Local Health Care?
- 21 Aug 2018
- News
The Business Shelf: Driving Digital Strategy
- 01 Jun 2024
- News
Quantum Leap
“This is the first new kind of computer in 75 years,” says John Levy (MBA 1979), CEO of the quantum computing startup SEEQC. “And we’re building it on a chip!” Strolling through his company’s design and testing facility in Elmsford, New York, Levy looks less like a... View Details
- 01 Jan 2007
- News
Jaime Augusto Zobel de Ayala, MBA 1987
utilities, financial services, telecommunications, electronics manufacturing, business process outsourcing, and IT. "Our goal is to strike a balance that allows us to find new avenues for growth locally, remain relevant to changing... View Details
- 12 Mar 2021
- News
My Favorite Case
manager, but it was a good thing for me to brush up on while managing a diverse team. —Alterrell Mills (MBA 2016) Back to top “Fenchel Lampshade Co.” Steven Rogers (MBA 1985) and Michele Rogers (MBA 1986) propose purchasing a lampshade View Details