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    • News  (364)
    • Research  (127)
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  • All HBS Web  (511)
    • News  (364)
    • Research  (127)
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  • 30 Aug 2010
  • Research & Ideas

Turning Employees Into Problem Solvers

reports. The paper, authored by Julia Adler-Milstein, an HBS doctoral candidate in the Health Policy Management program; Sara J. Singer, assistant professor at the Harvard School of Public Health and Harvard... View Details
Keywords: by Julia Hanna; Health
  • 08 Aug 2011
  • Research & Ideas

The Death of the Global Manager

bringing about change to the world." As the Genzyme case shows, that responsibility is accompanied by considerable complexities and trade-offs. The company's initial focus on developing a treatment for Gaucher disease extends to... View Details
Keywords: by Julia Hanna
  • 07 Jul 2019
  • HBS Case

Walmart's Workforce of the Future

to a good degree,” says Kerr. But it’s too soon to tell whether they have established themselves in a way that will allow them to truly excel. “That’s where the jury is still out. They are still defining the Walmart of the future.” About the Author View Details
Keywords: by Julia Hanna; Retail
  • 16 Dec 2019
  • Research & Ideas

Taking on the Taboos That Keep Women Out of India's Workforce

percent in 2015. Yet nearly one-third of Indian housewives express the desire to work. How do governments go about changing perceptions of women in the workforce when it’s in their economic interest to do so? A recent working paper by... View Details
Keywords: by Julia Hanna
  • 25 May 2011
  • HBS Case

QuikTrip’s Investment in Retail Employees Pays Off

clean bathrooms and parking lots, along with quick, friendly service. The result? In 2010, its by-store profit was almost double that of the top quartile of competitors. Since its founding in 1958 by Chester Cadieux and Burt B. Holmes,... View Details
Keywords: by Julia Hanna; Retail
  • 29 Nov 2010
  • HBS Case

United Breaks Guitars

Tweets are in the air we breathe. Most of us know that "friend" can also be a verb. Social media are part of the public discourse now, whether or not we're active users of them. A new case coauthored by HBS marketing professor... View Details
Keywords: by Julia Hanna
  • 08 Mar 2017
  • Book

Why American Democracy Thrives On Conflict

Keywords: by Julia Hanna
  • 18 Oct 2017
  • Research & Ideas

How Economic Clusters Drive Globalization

(Photo source: iStock) Economic cluster theory has been used to describe the growth of many industries, including the automotive business around Detroit, high tech in Silicon Valley, and digital media in Seoul. These regions benefit by a... View Details
Keywords: by Julia Hanna; Agriculture & Agribusiness
  • 11 Jan 2010
  • Research & Ideas

Mixing Open Source and Proprietary Software Strategies

has its die-hard supporters. Meanwhile, other firms try to maximize profits by keeping a tight, proprietary hold on all intellectual property. Increasingly, however, software companies are taking a "best of both worlds" approach View Details
Keywords: by Julia Hanna; Web Services
  • 31 Mar 2008
  • HBS Case

JetBlue’s Valentine’s Day Crisis

to think there's more than just an accident happening here," Huckman remarks. "Now that you suspect this, how do you react as a manager? How do you restore confidence among your customers?" Neeleman apologized publicly to over 131,000 customers affected... View Details
Keywords: by Julia Hanna; Air Transportation
  • 23 Jan 2013
  • Research & Ideas

Three-Dimensional Strategy: Winning the Multisided Platform

by facilitating direct connections between multiple types of affiliated customers, which most often leads to network effects. Think of what a shopping mall accomplishes in bringing together a multitude of sellers and buyers who interact... View Details
Keywords: by Julia Hanna
  • 02 Dec 2013
  • Research & Ideas

Companies Choreograph Earnings Calls to Hide Bad News

executives a question. That's the procedure that HBS Associate Professor Lauren H. Cohen followed to find out more about the odd dealings he'd observed at a company that was the subject of one of his case studies. But he wasn't given the opportunity to ask a question,... View Details
Keywords: by Julia Hanna; Financial Services
  • 22 Oct 2007
  • Research & Ideas

Bringing ‘Lean’ Principles to Service Industries

through changes in problem solving, coordination, and standardization. They also draw on a framework of 4 principles of the Toyota Production System defined by HBS professor Kent Bowen and Steven Spear (HBS DBA '99): Rule 1: All work... View Details
Keywords: by Julia Hanna; Computer
  • 31 Mar 2014
  • Research & Ideas

Encouraging Niche Content in an Ad-Driven World

suggests that at least some online content creators, namely bloggers, respond to the arrival of advertising revenue by changing what they cover, drifting toward subjects of broad interest—money, sex, and celebrities—to the detriment of... View Details
Keywords: by Julia Hanna; Information; Publishing; Journalism & News
  • 31 Aug 2015
  • Research & Ideas

How Ben Franklin’s ‘Way to Wealth’ Introduced American Capitalism to the World

Franklin's  ''The Way To Wealth.'' (Nottingham: Printed by C. Sutton, Bridlesmith-Gate, [ca.1800?]) Kress Library of Business and Economics, Baker Library Historical Collections, Harvard Business School. Until now, it was believed that an... View Details
Keywords: by Julia Hanna
  • 10 Mar 2020
  • Research & Ideas

The Little Understood Problem Confronting Diverse Workplaces

Ramarajan and Reid’s study shows. But making that effort—beginning with a clear-eyed, inward look at one’s background, identity, and place in culture—can provide the foundation for building a workplace where everyone can thrive. About the Author View Details
Keywords: by Julia Hanna
  • 31 Oct 2006
  • HBS Case

Governing Sumida Corporation

examines how CEO Shigeyuki ("Shiggi") Yawata moves Sumida toward a U.S.-inspired "committee system" for its board of directors, the first Japanese company to do so. The case was a collaborative project undertaken by... View Details
Keywords: by Julia Hanna; Electronics
  • 09 Jul 2014
  • Research & Ideas

How Business Leaders Can Strengthen American Schools

Business has long recognized the connection between an effective school system and a qualified workforce—by some estimates, the private sector invests $4 billion annually in efforts intended to improve public education. So why isn't that investment paying off?... View Details
Keywords: by Julia Hanna; Education
  • 20 Sep 2010
  • Research & Ideas

Power Posing: Fake It Until You Make It

there is established research showing that while it's true that facial expressions reflect how you feel, you can also 'fake it until you make it.' In other words, you can smile long enough that it makes you feel happy. This work extends that finding on facial feedback,... View Details
Keywords: by Julia Hanna
  • 28 Jul 2008
  • Research & Ideas

Making the Decision to Franchise (or not)

headquarters maximize an organization's overall revenues by efficiently (and effectively) monitoring the desires of consumers representing a wide range of ethnicities and income levels, large families and singletons? Much has been written... View Details
Keywords: by Julia Hanna; Retail
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