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- All HBS Web
(386)
- News (138)
- Research (178)
- Multimedia (5)
- Faculty Publications (29)
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- September 2023
- Technical Note
Note on Difficult Conversations in the Family Enterprise
The best time to have a difficult conversation is, ideally, as soon as possible. Engaging in challenging conversations early can produce beneficial results for several reasons, such as resolving issues, improving communication, preserving relationships, and increasing... View Details
Wing, Christina R. "Note on Difficult Conversations in the Family Enterprise." Harvard Business School Technical Note 624-044, September 2023.
- September 2019
- Exercise
Difficult Conversations (A)
By: Shikhar Ghosh and Shweta Bagai
The exercises can be used as a follow-up to the Yesware (A) case (#816-039), or in conjunction with any case that involves replacing a founding team member (and/or providing feedback to a top executive). This is a role-playing exercise, and has been carried out in the... View Details
Keywords: Firing; Feedback; Founders; Culture; Values; Neuroscience; Business Startups; Organizational Culture; Resignation and Termination; Communication; Emotions; Trust; Human Resources; Entrepreneurship
Ghosh, Shikhar, and Shweta Bagai. "Difficult Conversations (A)." Harvard Business School Exercise 820-055, September 2019.
- September 2019
- Exercise
Difficult Conversations (B)
By: Shikhar Ghosh and Shweta Bagai
The exercises can be used as a follow-up to the Yesware (A) case (#816-039), or in conjunction with any case that involves replacing a founding team member (and/or providing feedback to a top executive). This is a role-playing exercise, and has been carried out in the... View Details
Keywords: Firing; Feedback; Founders; Culture; Values; Neuroscience; Business Startups; Organizational Culture; Resignation and Termination; Communication; Emotions; Trust; Human Resources; Entrepreneurship
Ghosh, Shikhar, and Shweta Bagai. "Difficult Conversations (B)." Harvard Business School Exercise 820-056, September 2019.
- September 2019
- Teaching Note
Difficult Conversations (A) and (B)
By: Shikhar Ghosh and Shweta Bagai
Teaching Note for HBS Nos. 820-055 and 820-056. View Details
- 15 Jun 2021
- News
The Value of Difficult Conversations
of the many lessons Desai hoped the case would impart: the importance of having difficult conversations and approaching them with empathy. Desai, the Mizuho Financial Group Professor of Finance, was inspired... View Details
- Article
The Conversational Circumplex: Identifying, Prioritizing, and Pursuing Informational and Relational Motives in Conversation
By: Michael Yeomans, Maurice E. Schweitzer and Alison Wood Brooks
The meaning of success in conversation depends on people’s goals. Often, individuals pursue multiple goals simultaneously, such as establishing shared understanding, making a favorable impression, and persuading a conversation partner. In this article, we introduce a... View Details
Keywords: Conversation; Goal Pursuit; Communication; Interpersonal Communication; Goals and Objectives; Framework
Yeomans, Michael, Maurice E. Schweitzer, and Alison Wood Brooks. "The Conversational Circumplex: Identifying, Prioritizing, and Pursuing Informational and Relational Motives in Conversation." Current Opinion in Psychology 44 (April 2022): 293–302.
- 15 Apr 2024
- Video
Navigating Difficult Conversations About Family Enterprise Transitions
- 19 May 2023
- News
How to Have Difficult Conversations Without Burning Bridges
- June 2018
- Teaching Note
Difficult Conversations and Dealing with Challenging Situations at Work
By: Boris Groysberg and Amram Migdal
Teaching Note for HBS Nos. 416-031, 416-032, 416-033, 416-034, 416-035, and 416-036. View Details
Keywords: Communication; Communication Intention and Meaning; Human Resources; Employee Relationship Management; Management Skills; Performance; Performance Evaluation; Personal Development and Career; Relationships; Groups and Teams; Social Psychology; Attitudes; Behavior; Conflict and Resolution; Conflict Management; Emotions; Perception; Personal Characteristics; Perspective; Power and Influence; Prejudice and Bias; Reputation; Satisfaction; Trust
- 04 Apr 2023
- News
How to Make Difficult Conversations Worse, as Seen on “Succession”
- December 2015
- Case
Difficult Conversations and Dealing with Challenging Situations at Work: Managing Communication
By: Boris Groysberg and Ann Leamon
Groysberg, Boris, and Ann Leamon. "Difficult Conversations and Dealing with Challenging Situations at Work: Managing Communication." Harvard Business School Case 416-034, December 2015.
- December 2015
- Case
Difficult Conversations and Dealing with Challenging Situations at Work: The Questionable Contributions
By: Boris Groysberg and Ann Leamon
Keywords: Organization Behavior; Feedback; Communication; Interpersonal Communication; Organizations; Performance Evaluation
Groysberg, Boris, and Ann Leamon. "Difficult Conversations and Dealing with Challenging Situations at Work: The Questionable Contributions." Harvard Business School Case 416-035, December 2015.
- December 2015
- Case
Difficult Conversations and Dealing with Challenging Situations at Work: Adjusting as a CEO
By: Boris Groysberg and Ann Leamon
Groysberg, Boris, and Ann Leamon. "Difficult Conversations and Dealing with Challenging Situations at Work: Adjusting as a CEO." Harvard Business School Case 416-036, December 2015.
- December 2015
- Case
Difficult Conversations and Dealing with Challenging Situations at Work: The Case of the Ineffectual FD
By: Boris Groysberg and Ann Leamon
Keywords: Communication; Organization Behavior; Interpersonal Interactions; Interpersonal Communication; Organizations
Groysberg, Boris, and Ann Leamon. "Difficult Conversations and Dealing with Challenging Situations at Work: The Case of the Ineffectual FD." Harvard Business School Case 416-031, December 2015.
- December 2015
- Case
Difficult Conversations and Dealing with Challenging Situations at Work: The Friend Who Asked for Feedback
By: Boris Groysberg and Ann Leamon
Groysberg, Boris, and Ann Leamon. "Difficult Conversations and Dealing with Challenging Situations at Work: The Friend Who Asked for Feedback." Harvard Business School Case 416-032, December 2015.
- December 2015
- Case
Difficult Conversations and Dealing with Challenging Situations at Work: The Partner Who Didn't Take Part
By: Boris Groysberg and Ann Leamon
Keywords: Organization Behavior; Interaction; Communication; Interpersonal Communication; Organizations; Interactive Communication
Groysberg, Boris, and Ann Leamon. "Difficult Conversations and Dealing with Challenging Situations at Work: The Partner Who Didn't Take Part." Harvard Business School Case 416-033, December 2015.
- Research Summary
The Psychology of Conversation
Conversation is a profound part of the human experience. To share our ideas, thoughts, and feelings with each other, we converse face to face and remotely—via phone, email, text message, online comment boards, and in contracts. Conversations form the bedrock of our... View Details