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- Faculty Publications (48)
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- All HBS Web (99)
- Faculty Publications (48)
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- 12 Apr 2010
- News
Inside Best Buy's Customer-Centric Strategy
- 26 Jul 2019
- News
10 Common-Sense Rules for a Customer-Centric Business Culture
- 27 Jan 2011
- News
Response by Taj employees to 26/11 a case study at Harvard
- 26 Nov 2010
- News
Q&A: Harvard Study on Taj Employee Heroism
- 03 Dec 2024
- News
From One to Many
aligned with and support the specific type of culture you want to cultivate, such as a more collaborative, accountable, or customer-centric culture. The practice should be easy to understand and implement, so that it can be adopted... View Details
- 01 Jun 2011
- News
Downtime
books? Outside of Shakespeare’s plays and the King James Bible, I would say George Eliot’s Middlemarch. I’ve read it twenty times now. Rohit Deshpandé is the Sebastian S. Kresge Professor of Marketing and a pioneer in research on View Details
- 01 Jun 2005
- News
Do You Speak Business?
you’d be hard-pressed to tell their nationality,” says Deshpandé. “Among other distinguishing characteristics, these firms tend to have intrapreneurial cultures that encourage and reward risk. They are quick to market and invest a lot in customer insight. A commitment... View Details
Keywords: Garry Emmons
- 14 Mar 2019
- News
The Merchant of Osaka
the most telling sign of success is that today more and more clinics resemble the Platanus models, both in the range of services on offer and in appearance: Just about every new clinic that opens in Japan now adopts the customer-centric... View Details
Keywords: Health, Social Assistance
- 01 Jun 2014
- News
Screen Saver
should endure beyond technological change—if we nurture it." Craig Ramsey, AMC's CFO, has worked at the company for 20 years, with two earlier leaders. "Under Gerry, we've gone from a film-centric business to a customer-centric business.... View Details