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Show Results For
- All HBS Web
(2,999)
- People (4)
- News (654)
- Research (1,835)
- Events (3)
- Multimedia (10)
- Faculty Publications (1,008)
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- 23 May 2012
- News
Start-Up Customer Service 101
- 01 Dec 2011
- News
At Your Service
Frei and Morriss: No heroics, please—partner with customers to make strategic service choices instead of trying to be the best at everything. In their new book, Uncommon Service: How to Win by Putting View Details
Keywords: Deborah Blagg; customer service; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services
- 15 Apr 2019
- News
Why Anxious Customers Prefer Human Customer Service
- 25 Jun 2012
- News
Complexity Kills: Keeping Customer Service Simple
- 31 Oct 2013
- News
The Secret Magic Behind Netflix Customer Service
- 26 Jan 2023
- News
The Death of the Customer Service Hotline
- 20 Jul 2012
- News
Use Social Media to Partner with Customers and Improve Service
- 19 Feb 2018
- News
The Parts of Customer Service That Should Never Be Automated
- 13 Jun 2011
- News
Great Service Does Not Always Lead to Customer Loyalty
- 11 May 2022
- News
Are You Tracking the Customer Service Metrics That Really Count?
- 19 Feb 2014
- News
Choosing the Right Customer
- 21 Sep 2011
- News
Innovators don't ignore customers
- 31 Jul 2012
- News
When to Disappoint Your Customers
- 01 Sep 2003
- News
Incentives and Operational Excellence
common to both major corporations and mom-and-pop shops, and offered practical solutions based on his research. One case Narayanan used to illustrate his point involved a family-owned video store. Generally in the past, he said, as many as 25 percent of rental View Details
- 19 Dec 2011
- News
At Your Service
- 01 May 2013
- News
Health Care’s Service Fanatics
- 01 Aug 2012
- News