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- All HBS Web
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- News (491)
- Research (1,700)
- Events (3)
- Multimedia (9)
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- 23 May 2012
- News
Start-Up Customer Service 101
- 01 Dec 2011
- News
At Your Service
Frei and Morriss: No heroics, please—partner with customers to make strategic service choices instead of trying to be the best at everything. In their new book, Uncommon Service: How to Win by Putting View Details
Keywords: Deborah Blagg; customer service; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services
- 15 Apr 2019
- News
Why Anxious Customers Prefer Human Customer Service
- 25 Jun 2012
- News
Complexity Kills: Keeping Customer Service Simple
- 31 Oct 2013
- News
The Secret Magic Behind Netflix Customer Service
- 26 Jan 2023
- News
The Death of the Customer Service Hotline
- 20 Jul 2012
- News
Use Social Media to Partner with Customers and Improve Service
- 19 Feb 2018
- News
The Parts of Customer Service That Should Never Be Automated
- 13 Jun 2011
- News
Great Service Does Not Always Lead to Customer Loyalty
- 11 May 2022
- News
Are You Tracking the Customer Service Metrics That Really Count?
- 19 Feb 2014
- News
Choosing the Right Customer
- 21 Sep 2011
- News
Innovators don't ignore customers
- 31 Jul 2012
- News
When to Disappoint Your Customers
- 19 Dec 2011
- News
At Your Service
- 01 Aug 2012
- News
Why Is Great Service So Rare?
- 01 Dec 2014
- News
Customizing Couture Online
The way Áslaug Magnúsdóttir sees it, her new website, Tinker Tailor, which uses interactive web technology to customize high-end designer clothing, is an old-school approach to fashion. “Couture always was a collaboration between the... View Details
- 02 Sep 2011
- News
Do Customers Hate Waiting?
- 23 May 2011
- News