Customer Profitability Analysis - Publications - Faculty & Research

01 Mar 2013
News

A Healthy Profit

chain of pharmacies and clinics for the underserved in Kenya, that he cofounded a start-up, CancerScan, in his native Japan, where only 20 percent of women over 40 were getting breast-cancer screenings. After contracting with a local public health department and... View Details

Keywords: Garry Emmons; Colleges, Universities, and Professional Schools; Educational Services; Health, Social Assistance

06 Jul 2020
News

The Right Way to Manage Churn for Maximum Profit

05 Dec 2008
News

New Book Reveals How Customer and Employee Ownership Adds Business Value

01 Apr 2002
News

Stocking Up Can Build Customer Value

shopper is to visit the store. Bell's calculations demonstrate that profit is maximized when "stock-outs" occur a percentage of days matching the ratio between the vendor's cost and the price the customer is... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

24 Apr 2014
News

Ensuring a business’s profitability enables it to serve society

During the 2009 global recession, Mark Fields (MBA 1989) helped Ford Motor Company avoid government-financed bankruptcy. Now, as president and CEO, he is focused on serving customers around the globe with great products while building a... View Details