Filter Results:
(16)
Show Results For
- All HBS Web (108)
- Faculty Publications (5)
Show Results For
- All HBS Web (108)
- Faculty Publications (5)
Page 1 of 16
Results
Sort by
- 01 Dec 2011
- News
At Your Service
Frei and Morriss: No heroics, please—partner with customers to make strategic service choices instead of trying to be the best at everything. In their new book, Uncommon Service: How to Win by Putting View Details
- 01 Dec 2023
- News
Research Brief: Staying in the Game
Illustration by Peter Hoey In Monopoly, declaring bankruptcy has a very permanent consequence. Game over; you lose. In the paper “Life After Death: A Field Experiment with Small Businesses on Information Frictions, Stigma, and Bankruptcy,” HBS professor Shai Bernstein... View Details
- 25 Aug 2014
- News
Ashraf M. Dahod, MBA 1981
communication (Altiostar). “I look at where customers are and where they will be three to five years from now,” he says simply. “I try to be objective and analytical as I look for market and technological discontinuities,” he adds, noting... View Details
Keywords: Susan Young
- 01 Sep 2010
- News
Reinventing the Annual Report
and customer satisfaction, factors that contribute to revenue growth. So how can shareholders and other stakeholders know if a company’s commitment to a sustainable society is contributing to a sustainable strategy that will create value... View Details
Keywords: Robert G. Eccles
- 01 Jun 1998
- News
Diversity and Community
commitments to diversity as seriously as our obligations to our customers and shareholders." In accepting Levi Strauss's award, Haas noted that the company "has always tried to be a source of positive change... View Details
Keywords: Garry Emmons
- 01 Oct 1996
- News
The Drive for Excellence: An Interview with Jim Henderson
president and served for one year on the School's faculty. There's a lot of talk these days about corporate responsibility. What are a company's obligations to its stakeholders? A company's stakeholders should expect that the company will... View Details
- 25 Feb 2020
- News
The Past Informs the Future of Work
leaders at these telecommunications giants confronted issues such as pacing innovation, enhancing the customer experience, and managing the workforce. “By the early 1920s, AT&T was the biggest employer in the United States, on par with... View Details
- 15 May 2018
- News
Spreading the Safety Net
greater societal equality and a fiduciary obligation to shareholders, she writes. Like so many companies before us, my company, Rent the Runway, had two tiers of workers. Our salaried employees — who typically came from relatively... View Details
- 29 Jan 2010
- News
Back to Glass-Steagall?
President Obama shocked Wall Street recently with his proposal to cut down to size too-big-to-fail banks by imposing new rules to separate commercial and investment activities. Specifically, Obama would prohibit banks that take customers... View Details
- 01 Jun 2003
- News
Up Against The Firewall
Is your company doing enough to protect itself from cyber attacks? According to several HBS faculty and alumni experts, senior executives need to pay more attention to this potential threat. It makes good business sense — and fulfills a national security View Details
- 01 Jun 2022
- News
Vision: Into the Breach
customers or provide them with credit monitoring and other services; they also may be exposed to potential litigation. “We help you find out what happened and stop the attack. We figure out if you have any legal View Details
Keywords: Alexander Gelfand
- 01 Oct 2002
- News
Class Notes Extra
1977 Bill Ahlhauser “Life is all about the possibility of doing good, whatever one's circumstance.” Banthoon Lamsam If his father is watching over him, he is likely to feel proud. Susan McIntosh “When you have been given a talent, you are View Details
- 01 Dec 2007
- News
How Business Schools Lost Their Way
will recognize their obligations to society.” As in the 1920s, however, the strongest public advocate for professionalization in the most comprehensive sense of the term was HBS Dean Wallace B. Donham, who was appalled by the lack of... View Details
- 01 Jun 2020
- News
Unleashed
As this existential crisis unfolded, a customer called FedEx in tears because her wedding dress hadn’t arrived yet, with less than twenty-four hours until the ceremony. A frontline service employee named Diane jumped into action, tracked... View Details
Keywords: Jen McFarland Flint
- 01 Dec 2012
- News
From Where We Stand
across functions, businesses, and your industry. Engage your peers to deliver solutions to real business problems. Know the customer and the competitor. When you are at the top, be a talent magnet and then build the next generation of... View Details