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Show Results For
- All HBS Web
(4,009)
- People (1)
- News (576)
- Research (2,809)
- Events (7)
- Multimedia (5)
- Faculty Publications (1,741)
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- 19 Feb 2014
- News
Choosing the Right Customer
- 07 Sep 2010
- News
Customers always know best
- 17 Nov 2010
- News
Putting the Customer First
- 01 Sep 2008
- News
Stanford Lets Students Customize
EXCHANGING IDEAS: HBS Dean Jay Light talks with Stanford Dean Robert Joss. Stanford describes its new MBA curriculum, launched last fall, as a “revolutionary change in management education.” It aims to remedy what the school viewed as a... View Details
- 01 Mar 2022
- News
Customer Experience in the Age of AI
- 14 May 2021
- News
4 Strategies to Simplify the Customer Journey
- 06 Mar 2017
- News
To Motivate Employees, Show Them How They’re Helping Customers
- 01 Nov 2022
- News
Let's Protect Our Frontline Workers from Rude Customers
- 30 Jul 2021
- News
What’s the Right Customer Experience for Your Brand?
- 06 Jul 2020
- News
The Right Way to Manage Churn for Maximum Profit
- 06 Jan 2021
- News
Blockchain Is Changing How Companies Can Engage with Customers
Keywords: Blockchain
- 23 Mar 2023
- News
Should You Share AI-Driven Customer Insights with Your Customers?
- 14 Mar 2023
- News
8 Best Practices for Creating a Compelling Customer Experience
- 22 Jul 2014
- News
Market Basket management paying for missteps in standoff
- 28 Apr 2022
- News
Why Companies Should Pay More Attention to Customers Last in Line
- 01 Apr 1997
- News
Management Update Launched
customer retention, or strategies for growth," says Kiechel. Kiechel believes Management Update is the perfect filter for the overwhelming flood of information managers receive... View Details
Keywords: Judith A. Ross
- 11 May 2022
- News