Customer Focused Organization - Publications - Faculty & Research

11 May 2010
News

Build Organizations Around Customer Needs

13 Mar 2023
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Sales Teams Need to Stop Focusing on the Customer Funnel

01 Oct 1999
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The Same the World Over: Focusing on Customers and Innovation Brings Success

climate, customer orientation, and innovation. "Corporate culture was perceived as the prevailing set of shared values held by a firm's managers," Deshpandé explains, "qualities such as loyalty and tradition. We defined climate as the... View Details

Keywords: Peter K. Jacobs

19 Feb 2014
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Choosing the Right Customer

01 Apr 1999
News

WSA Conference Focuses on Reaching Goals

centerpiece event of the WSA, a fifteen-year-old organization whose mission is to foster a supportive environment for women at the Business School and to provide services that help them to succeed as students and in their careers. The... View Details

Keywords: Eileen K. McCluskey

19 Feb 2019
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Unlocking the Customer Value Chain

01 Dec 2020
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What Are Disease Foundation Leaders Focused On

05 Mar 2019
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Make Customers Happier with Operational Transparency

23 Sep 2021
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How Bubble Is Building a Marketplace Focused on Health Foods

25 Oct 2022
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Offices Are Better for Mingling Than for Focusing

25 Oct 2022
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Offices Are Better for Mingling Than for Focusing

31 Oct 2013
News

The Secret Magic Behind Netflix Customer Service

15 Jun 2021
News

Keeping Hourly Workers Focused on the Stock, Not the Clock

underway. When Jochen Zeitz joined Harley Davidson as CEO in the midst of the pandemic, he was eager to find ways in which to engage the company’s employees. A mutual friend introduced Stavros and Zeitz, who is a cofounder of the B Team, an View Details

Keywords: April White; Management of Companies and Enterprises; Management