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Show Results For
- All HBS Web
(3,671)
- People (5)
- News (565)
- Research (2,482)
- Events (6)
- Multimedia (5)
- Faculty Publications (1,386)
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- 06 Nov 2017
- News
Smart Leaders Focus on Execution First and Strategy Second
- 07 Sep 2010
- News
Customers always know best
- 01 Sep 2013
- News
A Focus on You
To sweeten the deal, we have something big to offer in exchange. Beginning this month, HBS is launching a brand-new Alumni website, featuring personalized content delivery (based on your profession and unique interests), View Details
Keywords: Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools
- 23 May 2012
- News
Start-Up Customer Service 101
- 19 Feb 2019
- News
Unlocking the Customer Value Chain
- 31 Oct 2013
- News
The Secret Magic Behind Netflix Customer Service
- 01 Jun 1997
- News
HBS Cyberposium Brings Online Future into Focus
Future of Retailing." Participants reported success in leveraging advanced technology to reach more customers and provide better service. Tuck Rickards (MBA '91), CEO of Virtual Emporium, an online shopping... View Details
Keywords: Meg Gardner
- 01 Oct 1996
- News
Uhlmann Award Winners Focus on French Retailer
generating 60 percent of its revenues from international markets. In their report, Baeza, Lacson, and Stein make several strategic recommendations they feel would strengthen the company. Among their suggestions were proposals that the... View Details
- 01 Sep 2008
- News
Stanford Lets Students Customize
getting students to think across disciplines and functions. “The front-end perspectives courses and the capstone Synthesis Seminar definitely focus on the integrated nature of... View Details
- 24 Nov 2020
- News
How Fake Customer Reviews Do — and Don’t — Work
- 01 Oct 1997
- News
After 27 Years at HBS, Shapiro Shifts Professional Focus
product-line planning, and marketing organization, Shapiro was a member of the School's faculty for 27 years. He will continue to teach in select HBS Executive Education programs. "I cherish the memories and... View Details
- 12 Jan 2023
- News
10 Ways to Boost Customer Satisfaction
- 16 Jun 2020
- News
Your Customers Have Changed. Here's How to Engage Them Again.
- 10 Jul 2014
- News
Birchbox Store Opens in NY
- 01 Dec 2011
- News
At Your Service
Frei and Morriss: No heroics, please—partner with customers to make strategic service choices instead of trying to be the best at everything. In their new book, Uncommon Service: How to Win by Putting View Details
Keywords: Deborah Blagg; customer service; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing