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Show Results For
- All HBS Web
(1,988)
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- News (483)
- Research (1,030)
- Events (4)
- Multimedia (13)
- Faculty Publications (324)
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- 20 Dec 2017
- News
How to Design a Better Customer Experience
- 13 Feb 2019
- News
Want Digital Disruption? Decouple the Customer Experience
- 01 Mar 2022
- News
Customer Experience in the Age of AI
- 06 Aug 2019
- News
The Magic That Makes Customer Experiences Stick
- 30 Jul 2021
- News
What’s the Right Customer Experience for Your Brand?
- 14 Mar 2023
- News
8 Best Practices for Creating a Compelling Customer Experience
- 01 Dec 2014
- News
Customizing Couture Online
Customizing Couture Online Jamal Motlagh Taking Tailoring High Tech Taking Tailoring High Tech Katrina Lake Dressing by Number Dressing by Number Karen Moon Making Big Data Fashionable Making Big Data Fashionable Ivy Ross Creating the... View Details
- 24 Nov 2014
- News
Why businesses need to design more reliable experiments
- 17 Nov 2010
- News
Putting the Customer First
- 01 Sep 2008
- News
Stanford Lets Students Customize
Analytical Thinking. Students also get one-on-one advice from senior faculty who help them customize a plan of study. Customization is a cornerstone of the new program, which permits students to tailor their... View Details
- 23 Jan 2020
- News
Digital Transformation’s Emerging Effect on Customer Expectations
- 17 May 2022
- News
Delivering a Personalized Shopping Experience with AI
- 14 Jan 2019
- News
At LVMH’s Watch Division, Experience of a Different Kind
- 01 Jun 2000
- News
Business Suits You: Experimenting with Professional Identity
broader array of role models, choosing bits and pieces from different people to create a customized model," she explains. The second form of experimenting that Ibarra documented was characterized by a... View Details
- 25 Jun 2024
- News
On the Move: Alexis DePree (MBA 2007)
When Nordstrom announced the promotion of Alexis DePree (MBA 2007) to COO in early June, media outlets noted DePree’s expanded, end-to-end role in managing operations and customer experience in an increasingly complex retail environment. DePree joined Nordstrom in... View Details
- 01 Dec 2014
- News
Creating the Shopping Experience of the Future
Production with Principles Áslaug Magnúsdóttir Customizing Couture Online Customizing Couture Online Jamal Motlagh Taking Tailoring High Tech Taking Tailoring High Tech Katrina Lake Dressing by Number... View Details
- 24 Apr 2014
- News
Using storytelling to transform the retail experience
stories about the exceptional artisans who craft the jewelry, accessories, items for babies and children, paper goods, and home decor. “The world isn’t about just selling stuff anymore, it’s about knowing your customer really well and... View Details
- 15 Nov 2016
- News
Field Course Helps Nascent Entrepreneurs Connect with Customers
technology-enabled heated winter boots for women, says the course helped her venture gain traction with customers at a very early stage. “The course was very tactical,” Lefkowitz explains. “My team worked on a Kickstarter campaign that... View Details