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- Faculty Publications (18)
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- All HBS Web (62)
- Faculty Publications (18)
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- 24 May 2017
- News
J.Crew Boss Mickey Drexler Confesses: I Didn’t Get the Web
- 30 Oct 2017
- News
Could a CVS-Aetna deal actually benefit consumers?
- 01 Dec 2006
- News
Inside Intel
Intel could not provide that service, its customers might defect to someone else who would. At one point in mid-1985, after a year of “aimless wandering,” Grove said to Moore, “If we got kicked out and the... View Details
- 23 Oct 2019
- News
Understanding Business Firsthand in South Korea
Seoul, Korea, to help inform the marketing strategies they developed for Orion Snack International. The project was the culmination of a required first-year course designed to develop students’ global and cultural intelligence. After a harrowing View Details
- 01 Feb 1997
- News
OPM Celebrates 21st Anniversary at Gala Florida Reunion
Discussing examples of how service-oriented organizations deliver breakthrough service, Sasser urged his audience to take a "quantum leap" in their customer satisfaction efforts and to develop strategies to prevent View Details