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Show Results For
- All HBS Web
(1,222)
- People (2)
- News (207)
- Research (780)
- Events (2)
- Multimedia (1)
- Faculty Publications (247)
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- 02 Apr 2019
- News
The Right Way to Get Your First 1,000 Customers
- 25 Aug 2016
- News
Announcing the Bloomberg Harvard City Leadership Initiative
customized curriculum, instructional and technology tools—most of which will be made freely available to the world—and cases focused on innovative city leadership. The initiative will also create student... View Details
Keywords: Government
- 01 Sep 2003
- News
Dean Clark Reflects on the School’s Key Initiatives
As we begin the new academic year, I welcome the opportunity to share the exciting initiatives and activities under way at Harvard Business School. All our efforts are designed to pursue with excellence the School’s mission: to educate... View Details
- 01 Oct 1999
- News
The Same the World Over: Focusing on Customers and Innovation Brings Success
climate, customer orientation, and innovation. "Corporate culture was perceived as the prevailing set of shared values held by a firm's managers," Deshpandé explains, "qualities such as loyalty and tradition. We defined climate as the... View Details
Keywords: Peter K. Jacobs
- 08 Jan 2025
- News
Mapping Pain Points at the IRS
Having spent a decade helping retailers optimize customer service, Fumi Tamaki (MBA 2014) could not pass up the opportunity in June 2024 to take on the challenge of improving the customer experience at the... View Details
- 01 Mar 2023
- News
Elevator Pitch: Spread the Wealth
Illustration by Drue Wagner Illustration by Drue Wagner Sabine Tejerina (MBA 2009) Cofounder and COO, Upstreet Concept: Launched in 2020, Upstreet makes it easier and more economical for companies to reward employees and customers with... View Details
- 24 Nov 2014
- News
Why businesses need to design more reliable experiments
- 30 Jul 2013
- News
You Found Your Product-Market Fit. Now What?
- 15 Jun 2015
- News
Target to sell its drugstores to CVS for $1.9b
- 26 Jul 2010
- News
Yes, You Can Raise Prices in a Downturn
- 22 Apr 2020
- News
The Curious Case of the Coronavirus Commercial
- 12 Jul 2019
- News
Can Apprenticeships Keep Up With The Kardashians?
- 01 Dec 2023
- News
Thinking Ahead
data, while still ensuring the integrity and accuracy of the model, is one of many paths Neel is pursuing: “This will continue to be a tricky area for companies that want to harness generative AI tools based on customer data,” he says.... View Details
- 01 Mar 2024
- News
Vital Signs
Image by Edmon De Haro Illustration by Edmon De Haro The signs of strain were there long before the pandemic: Health care workers had been managing under tremendous pressures while working long hours in understaffed hospitals. Then COVID unleashed an unprecedented... View Details
- 20 Oct 2023
- News
Highlights from the Fall 2023 Alumni Board Meeting
a cost of customer acquisition that has more than doubled. In addition to managing those challenges, HBS Online is focused on staying engaged in the market, experimenting with emerging trends like AI, and launching new products. Notable... View Details
- 01 Jun 2023
- News
Curb Appeal
historically used tonnage per truck, per route, as its principal metric of success, TrashDash gathers data on everything from the nature of customer complaints to the number of hours that garbage sits on the curb. Tisch modeled the system... View Details
- 01 Sep 2023
- News
Global Outposts Expand HBS’s Intellectual Footprint
research and an array of programs and activities. Read more about Preparing Global Leaders The Initiative has expanded HBS’s intellectual footprint over the years with the creation of 10 global centers and eight regional offices,... View Details
Keywords: Jennifer Gillespie
- 12 Mar 2021
- News
My Favorite Case
best friend right in front of you.” —Steve Wilson (MBA 1989) Back to top “Finale” While managing the dessert business and delivering service to customers on a day-to-day basis in a single location, the founders hope to translate the... View Details
- 01 Sep 2023
- News
Case Study: The Home Team
Illustration by Jon Krause Illustration by Jon Krause Brendan Kennealey (MBA 2006) wasn’t even searching for a business idea. A couple of years ago, the Wilmington, Delaware, native met up with an old friend who’d bought a new house. Over dinner this friend enumerated... View Details
- 01 Dec 2022
- News
My First Job
at Kwinters, the hot-dog stand in my local mall, where I learned how to cook five varieties of hot dogs, managed cash, cleaned the oily fryers and greasy hot-dog containers, and earned minimum wage. It was a great initial lesson in how,... View Details