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Show Results For
- All HBS Web
(6,445)
- People (3)
- News (1,342)
- Research (4,156)
- Events (16)
- Multimedia (80)
- Faculty Publications (2,888)
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- 24 Aug 2018
- Video
Customer Interaction Days
- 15 Dec 2017
- Video
Playing Around with Customer Experience
- 31 Jul 2012
- News
When to Disappoint Your Customers
- 17 Nov 2020
- Video
New Founder Series: Customer Discovery
- 19 Feb 2019
- News
Unlocking the Customer Value Chain
- 20 Dec 2017
- News
How to Design a Better Customer Experience
- 02 Sep 2011
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Do Customers Hate Waiting?
- 19 Nov 2018
- Video
Transforming Customer Experiences - Webinar
- 21 Feb 2017
- News
It is NOT the Year of the Customer
- 21 May 2014
- News
Target Will Recover as It Keeps Customers
- 01 Oct 2020
- Video
Wendy Tsu - 10 Customer Discovery Interviews
- 15 Dec 2018
- News
The math wizard who became a customer loyalty scheme guru
- 01 Oct 2020
- Video
Julia Austin - Customer Interviews - The Essentials
- 19 Feb 2019
- News
Avoid disruption and create new value for customers
- 13 Mar 2019
- News
Washington banks try to lure customers with stylish branches
- 01 Oct 2020
- Video
Julia Austin - Customer Interviews - Ask Specific Questions
- 26 Jul 2022
- News
Can Bombas Reach New Customers while Maintaining Its Social Mission?
- 01 Oct 2020
- Video
Wendy Tsu - Product and Customer Discovery - Pain Points
- 01 Oct 2020
- Video