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- 01 Dec 2011
- News
At Your Service
Frei and Morriss: No heroics, please—partner with customers to make strategic service choices instead of trying to be the best at everything. In their new book, Uncommon Service: How to Win by Putting Customers at the Core of Your... View Details
Keywords: Deborah Blagg; customer service; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services
- 01 Apr 2002
- News
Charting the Luminary Leadership in Professional Service Firms
Charting the Luminary Leadership in Professional Service Firms In their new book Aligning the Stars: How to Succeed When Professionals Drive Results (Harvard Business School Press), HBS professor Jay W. Lorsch and former Bain & Company... View Details
- 10 Feb 2014
- News
Karen Gordon Mills to Join Harvard Corporation
- 01 Feb 2000
- News
Financial Services 24/7
a routine part of most people's lives, there is no doubt that technology - especially Internet technology - is having a huge impact on the financial services industry. With much hype and headlines, Web trading has revolutionized the... View Details
Keywords: Susan Young
- 12 Jan 2010
- News
The Corporate Confessional
- 01 Apr 1998
- News
Gardella Joins Alumni Career Services
Robert S. ("Bob") Gardella cheerfully admits that he found his position as assistant director of Alumni Career Services (ACS) in the most unlikely way: through an ad in the newspaper. Now his job is to help give HBS alumni the skills and... View Details
Keywords: Caroline Chauncey
- 01 Dec 2005
- News
New Corporate Leader Program
Executive Education has created The Corporate Leader program to focus exclusively on the most important challenges facing the corporate office. Joseph L. Bower, the Donald Kirk David Professor of Business... View Details
- 25 Jan 2012
- News
Pine Street Inn gets into corporate catering
- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
costs of employee turnover? What are the benefits of a loyal customer base? These are questions that intrigue members of the Service Management unit. Judging from the popularity of the Service Management... View Details
Keywords: Susan Young
- 04 Feb 2013
- News
Breyer elected to Harvard Corporation
- 02 Jun 2011
- News
HBS Alum Joins Harvard Corporation
- 27 Sep 2017
- News
Will a Corporate Tax Holiday Give Workers Anything to Cheer?
- 01 Dec 2001
- News
Corporate Governance Conference Addresses Global Challenges
emphasis on function reflected conference chair Professor Kenneth A. Froot's decision to bring a different message to the gathering. "With a functional approach, you do less comparison of the institutions for corporate governance and... View Details
- 24 Sep 2012
- News
Wells, Mathews elected to Harvard Corporation
- 01 Feb 1997
- News
Ban the Butterfly Rule for Corporate Directors
Corporate Director's Guidebook, the basic attributes for board service eligibility are common sense, practical wisdom, and informed judgment. Add to these baseline qualities the skills and experience... View Details
Keywords: Joseph Hinsey IV
- 01 Jun 2003
- News
New Course on Leadership, Values, and Corporate Accountability
and the addition of new content to an existing course, as well as some streamlining of other offerings. The new course, which will be offered in 25-30 sessions, will focus on leader-ship, values, and corporate accountability. It will... View Details
- 06 Sep 2016
- News
The Solution That Doesn’t Get Discussed About How to Get More Women On Corporate Boards
By Beth Stewart (MBA 1982), CEO Trewstar Corporate Board Services and Ilene H. Lang (MBA 1973), retired CEO, Catalyst and senior advisor to Trewstar We take as given that modern, well-run boards recognize... View Details
- 28 May 2014
- News