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- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
Almost everyone has dialed a simple phone number -- be it to order a pair of socks or reserve a flight to New York -- only to end up navigating through a seemingly endless labyrinth of options, all because a mechanical voice continually... View Details
- 01 Dec 2023
- News
A More Accommodating Approach
Shelly Nooner (GMP 33, 2022) had already proven herself to be visionary and execution-focused during her two decades at Trimble, an industrial technology company that provides hardware, software, and services across agriculture, construction, geospatial, and... View Details
Keywords: Jennifer Gillespie
- 06 Jul 2023
- News
Lessons from Major League Baseball's Game-Changing Innovations
the bat, the exit velocity when you hit the ball. That didn't exist 10 years ago. And what you're seeing is that hitters are now optimizing their swing to hit home runs and pitchers are optimizing their delivery to throw as hard as they... View Details
- 01 Jun 2023
- News
Curb Appeal
trash collection to snow removal. If the forecast is correct, DSNY will have to clear 5 to 6 inches from 6,500 miles of city streets—a task that involves fitting plows to 2,000 garbage trucks and salt spreaders while continuing to collect... View Details
- 12 Nov 2021
- News
Alumni Business Leaders on Confronting the Climate Change Challenge
space of climate tech investing, I am cautiously optimistic about the future, but we will need constant vigilance and continuous and unrelenting effort to address the climate change challenge. Richard Needham, Jr. (MBA 2002) Partner,... View Details
- 01 Jun 2023
- News
From Big Pharma to Startup
Hunter Goble (MBA 2022) did not enroll in Harvard Business School with dreams of becoming an entrepreneur. After earning his MBA, Goble intended to return to Eli Lilly to continue to work building brands and launching products. He envisioned himself leading a big,... View Details
Keywords: April White
- 01 Jan 2011
- News
Karen Gordon Mills, MBA 1977
ran a textile business before taking over Chicago-based Tootsie Roll Industries, which he continues to run jointly with her mother, Ellen Gordon. After graduating from Harvard with a degree in economics, business school was the natural... View Details
- 22 Feb 2022
- News
New Urban Order
the vehicle, and up to 1,000 meters ahead, in order to drive those long stretches of highway safely, saving the human drivers for shorter distance pickups and deliveries in cities and towns. The company had 70 trucks on the road... View Details
Keywords: Kathleen Fu, Deborah Blagg, Julia Hanna, and Maureen Harmon; illustrations by; energy; environment; sustainability; entrepreneurship; Transit and Ground Passenger Transportation; Transportation; Water, Sewage and Supply Systems; Utilities; Construction of Buildings; Construction; Waste Management and Remediation Services; Corporate Services
- 01 Mar 2018
- News
Every Trick in the Book
her distributor online and have them in hand the next day. Big publishers have been slower to respond to the upsurge of independent bookstores, with longer delivery times and minimum order requirements. They also often set higher prices... View Details
Keywords: April White
- 01 Mar 2019
- News
Case Study: Off to a Fine Art
all in, purchasing inventory at volume up front to enter the market with an abundance of options? Or should the company continue to take pieces on consignment, offering a limited assortment of plates and bowls to test the demands of the... View Details
Keywords: Jen McFarland Flint
- 01 Dec 1998
- News
HBS Alumni Association Board of Directors: President's Report
is reaching its alumni in the most effective manner. In particular, the committee will focus on how best to market the annual Global Alumni Conferences' resources for international alumni and how best to use HBS volunteers to market alumni services and programs. View Details
- 01 Dec 2013
- News
Faculty Opinion: Making It Better
Image by Jezper by Regina E. Herzlinger Health care now represents some 18 percent of the American economy. With its costs continuing to rise, and with tens of millions uninsured, we in the United States are understandably preoccupied... View Details
- 01 Jun 2020
- News
Meal Plan
restaurants as gathering experiences, restaurants may look for ways to provide a value-driven, convenient way to meet that demand with family-size takeout meals. What other trends might emerge from this time? LG: If takeout and delivery... View Details
- 01 Oct 1996
- News
An Atypical Case — Robin G. Berglund (MBA 1971)
At the Cedars-Sinai Hospital complex in Los Angeles, patients, visitors, doctors, nurses, and delivery people stream up and down the hallways on a busy summer afternoon. The bank of phones in the lobby is fully occupied. On one of them,... View Details
Keywords: Thomas Frick
- 14 Jul 2021
- News
The First Five Years: Nicolas Manes (MBA 2020)
did you and your company address the challenges that came with the pandemic? “Honestly, right now our biggest problem is keeping up with demand. We hired the head of product of the largest delivery app in Latin America to help us View Details
- 15 Jun 2021
- News
The Path Ahead
us continue to redefine our program delivery as well as scale and deliver our content. But it will also impact how we build a research infrastructure. We have a fabulous physical infrastructure at the School... View Details
- 13 Dec 2022
- News
The First Five Years: Christine Keung and Reggie Smith
Christine Keung (at podium) and Reginald Smith (both MBA 2020) present recommendations for economic development to the West Virginia State Senate in May 2022. How did you meet? Reggie Smith: "We first met before classes started RC year at a big social event in... View Details
- 15 Jun 2021
- News
June 2021 Books and Podcasts
that his mother is dead. His father soon abandons him in order to seek employment, leaving his son behind in a string of foster homes and orphanages. This establishes a pattern of neglect and desertion that continues for Hajim’s entire... View Details
- 13 Jan 2021
- News
Silicon Valley’s “Detroit Moment”
entrepreneurs have to build the full stack. Morrell: Which usually means developing both the ultimate product and the infrastructure that underpins it, says Alex. Think of Amira having to build not only the consumer-facing website for BulkWhiz, but also its last-mile... View Details
- 01 Mar 2010
- News
A Helping Hand for Health Care
The HBS Buffalo Club continued its tradition of sponsoring community leaders for HBS Executive Education courses by sending senior management teams from two of the area’s health-care providers to the School’s new Managing Health- care... View Details