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- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
Almost everyone has dialed a simple phone number -- be it to order a pair of socks or reserve a flight to New York -- only to end up navigating through a seemingly endless labyrinth of options, all because a mechanical voice continually... View Details
- 06 Jul 2023
- News
Lessons from Major League Baseball's Game-Changing Innovations
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. Back in 2014, When Chris Marinak (MBA 2008) was in the process of rolling out the instant replay system as a Senior Vice President at Major League Baseball, he... View Details
- 22 Feb 2022
- News
New Urban Order
the vehicle, and up to 1,000 meters ahead, in order to drive those long stretches of highway safely, saving the human drivers for shorter distance pickups and deliveries in cities and towns. The company had 70 trucks on the road... View Details
Keywords: Kathleen Fu, Deborah Blagg, Julia Hanna, and Maureen Harmon; illustrations by; energy; environment; sustainability; entrepreneurship; Transit and Ground Passenger Transportation; Transportation; Water, Sewage and Supply Systems; Utilities; Construction of Buildings; Construction; Waste Management and Remediation Services; Corporate Services
- 01 Dec 2023
- News
A More Accommodating Approach
business skills you need for your career today,” says Amy Edmondson, the Novartis Professor of Leadership and Management at HBS and CLIMB faculty chair. Referencing Nooner’s experience in GMP, Mullane notes that non-degree programs at HBS will have to View Details
Keywords: Jennifer Gillespie
- 01 Jun 2023
- News
Curb Appeal
trash collection to snow removal. If the forecast is correct, DSNY will have to clear 5 to 6 inches from 6,500 miles of city streets—a task that involves fitting plows to 2,000 garbage trucks and salt spreaders while continuing to collect... View Details
- 01 Jun 2023
- News
From Big Pharma to Startup
Hunter Goble (MBA 2022) did not enroll in Harvard Business School with dreams of becoming an entrepreneur. After earning his MBA, Goble intended to return to Eli Lilly to continue to work building brands and launching products. He... View Details
Keywords: April White
- 01 Jan 2011
- News
Karen Gordon Mills, MBA 1977
ran a textile business before taking over Chicago-based Tootsie Roll Industries, which he continues to run jointly with her mother, Ellen Gordon. After graduating from Harvard with a degree in economics, business school was the natural... View Details
- 01 Mar 2018
- News
Every Trick in the Book
her distributor online and have them in hand the next day. Big publishers have been slower to respond to the upsurge of independent bookstores, with longer delivery times and minimum order requirements. They also often set higher prices... View Details
Keywords: April White
- 12 Nov 2021
- News
Alumni Business Leaders on Confronting the Climate Change Challenge
space of climate tech investing, I am cautiously optimistic about the future, but we will need constant vigilance and continuous and unrelenting effort to address the climate change challenge. Richard Needham, Jr. (MBA 2002) Partner,... View Details
- 01 Mar 2010
- News
A Helping Hand for Health Care
The HBS Buffalo Club continued its tradition of sponsoring community leaders for HBS Executive Education courses by sending senior management teams from two of the area’s health-care providers to the School’s new Managing Health- care... View Details
- 01 Sep 2018
- News
Ask the Expert: Delivering the Goods
to last-mile business from FedEx, UPS, and Amazon. Unfortunately, the online retailer is piloting its own delivery service that would put it in direct competition with the Postal Service. And Amazon isn’t alone in the search for last-mile... View Details
Keywords: Jen McFarland Flint
- 01 Sep 2011
- News
Student Trio Advance Health Payment Reform
Related Links Read about other efforts in healthcare delivery Three HBS students spent much of the last academic year helping a leading Boston hospital answer one of the most important questions in health-care management: how to create a... View Details
- 01 Mar 2013
- News
A Healthy Profit
organizations with which Antares has partnered). The goal is to significantly improve the delivery of such products and services by achieving a commercially robust, self-sustaining footing, thereby ensuring lasting social and economic... View Details
- 01 Dec 2020
- News
Finding The Right Patient-Provider Match
you are an $8 billion health system and you have 2 percent more appointments scheduled, that’s $160 million of downstream revenue.” While the financial savings are significant, equally important—to both doctors and patients—is the ability to get to the right provider... View Details
Keywords: Susan Young
- 01 Jun 2020
- News
Meal Plan
restaurants as gathering experiences, restaurants may look for ways to provide a value-driven, convenient way to meet that demand with family-size takeout meals. What other trends might emerge from this time? LG: If takeout and delivery... View Details
- 01 Mar 2015
- News
In My Humble Opinion: Leonard Dick (MBA 1990)
“I’m a social animal, and I love working on a team—being a television writer is the perfect confluence of creativity and collaboration,” says the Toronto native. Currently “up to my neck busy,” Dick, the father of three teenage daughters, is View Details
- 01 Mar 2019
- News
The One That Got Away
online food delivery business based in Denmark. This was our conclusion: “Just Eat seems to only work in Denmark, where business is profitable. Its other half-dozen markets are burning cash. It already has 10 percent of the Denmark... View Details
- 01 Mar 2011
- News
Making Their Way
highest-quality, lowest-price source, and that is often overseas. We buy locomotives primarily from General Electric; we’re taking delivery of fifty new units this year.” In short, the freight-rail business is humming, and that has Ward... View Details
- 01 Sep 2009
- News
Read All About It!
and children. But part of the transition, which continues into our own time, has been political and social. From the Boston Tea Party to the civil rights boycotts, consumers have used their buying power to express dissatisfaction with the... View Details
- 02 Sep 2018
- News
Havana Rising
massive stack of the hotel’s records. “The amount of paper, it’s incredible,” he says. Benedetti’s revelation of the water delivery is a slight surprise to Megumi Gordon (MBA 2014), cofounder and managing partner of HabanaLive, an... View Details
Keywords: Dan Morrell; photographed by Eve North