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- 01 Dec 2011
- News
At Your Service
competing on; determining how to fund excellence in these areas; designing management systems that help employees to succeed at their jobs; and training their customers. To be... View Details
Keywords: Deborah Blagg; customer service; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing
- 01 Apr 2002
- News
Charting the Luminary Leadership in Professional Service Firms
Charting the Luminary Leadership in Professional Service Firms In their new book Aligning the Stars: How to Succeed When Professionals Drive Results (Harvard Business School Press), HBS professor Jay W. Lorsch View Details
- 01 Feb 2002
- News
Design Fair
of Pinball, pictured at far right. The team, in collaboration with the Design Continuum and the MIT Media Lab, created a system for fashion retail stores that utilizes... View Details
- 01 Sep 2006
- News
Sahlman Heads External Relations
the School to develop closer relationships with alumni throughout their careers,” he says. “In my opinion, we could learn more about the paths alumni take when they leave HBS. “My goal is to gain a better understanding of the industry-specific challenges our alumni... View Details
- 01 Jun 2001
- News
Donella Rapier to Head External Relations
reporting. She is involved in setting policy issues as they relate to the financial concerns of the School and is actively engaged in the design View Details
- 01 Feb 2000
- News
Financial Services 24/7
provides one-stop shopping for financial services. Its user-friendly interface is designed so that customers only need to fill out one application for all the products it offers. The services that... View Details
Keywords: Susan Young
- 01 Dec 1998
- News
Year 2000 Computer Problem and You: Disaster for Some, Lessons for All
outsourcing, and integration services company that he founded in 1965. First in a Wall Street Journal ranking of one thousand companies listed according to best stock performance from 1987 to 1997, Keane Inc... View Details
- 01 Mar 2008
- News
“A National System of Income Supplementation”
neighborhoods. It also called for “a national system of income supplementation,” whose goal was not so much to increase “welfare,” but to economically stabilize impoverished communities in order to encourage private-sector investment... View Details
- 27 Oct 2011
- News
Business on the Cloud
- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
strategic and general management issues facing service organizations as well as the management of service in manufacturing companies. The multidisciplinary unit focuses on... View Details
Keywords: Susan Young
- 01 Feb 2000
- News
Better Mousetraps: At Product Design Fair, Student Ideas Get Real
Kresge Hall last December, is where students present their final projects - the culmination of a semester spent learning to design and develop products and View Details
Keywords: Margie Kelley
- 01 Jun 2024
- News
Quantum Leap
“This is the first new kind of computer in 75 years,” says John Levy (MBA 1979), CEO of the quantum computing startup SEEQC. “And we’re building it on a chip!” Strolling through his company’s design and testing facility in Elmsford, New York, Levy looks less like a... View Details
- 15 Jun 2021
- News
Leading at State
lecturer in Executive Education who also has a background in the civil service in his native Canada, worked with the State Department to design the custom program. Career employees in government agencies... View Details
- 01 Dec 2023
- News
Alumni and Faculty Books and Podcasts
get. Smart Startups is written for them—a timeless record of essential knowledge that can help them achieve success. It’s Time for Strategic Scheduling: How to Design Smarter K-12 Schedules That are Great for Students, Staff View Details
Keywords: podcasts
- 30 Dec 2015
- News
SimpliSafe’s Success Awakens Sleeping Giant
- 01 Dec 2022
- News
December 2022 Alumni and Faculty Books and Podcasts
Edited by Margie Kelley Alumni Books Pilgrimage to the Museum: Man’s Search for God Through Art and Time By Stephen Auth (MBA 1985) Sophia Institute Press In Pilgrimage to the Museum, author-curator Stephen Auth takes you on a colorful journey through the history of... View Details
- 01 Dec 2020
- News
Tried and Tested
first-order importance. The second part is whether I have a clever way of studying it. Can I design an experiment to isolate exactly what I think the causal mechanism is? It’s not just that A happens and... View Details
- 01 Jun 2007
- News
34,000 Pages and Counting
Relations has had direct contact with more alumni — or read more birth announcements and vacation travelogues. Over the years, the Class Notes production process has evolved from handwritten View Details
- 04 Sep 2019
- News
Clicks and Mortar
would add that each retailer needs to know who they are, what value they want to provide, and then understand the customer’s purchase journey for obtaining that value. That gives you all of the markers you need to View Details