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- All HBS Web
(7,609)
- People (21)
- News (1,160)
- Research (5,428)
- Events (7)
- Multimedia (5)
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- 2008
- Dictionary Entry
Computer Industry
By: Shane Greenstein
Greenstein, Shane. "Computer Industry." In The New Palgrave Dictionary of Economics. 2nd ed. Edited by Steven Derlauf and Lawrence Blume. Hampshire, U.K.: Palgrave Macmillan, 2008.
- June 1977
- Case
Hasket Computer Services
Hatten, Kenneth J. "Hasket Computer Services." Harvard Business School Case 377-207, June 1977.
- February 1992 (Revised September 1992)
- Background Note
Global Computer Industry
Describes the evolution of international trade and global competition in computers. Focuses on the role of country factors, government policies, and firm strategies in shifting competitive advantage among regions of the world. Pays special attention to international... View Details
Keywords: Competition; Alliances; Trade; Policy; Globalized Markets and Industries; Computer Industry
Gomes-Casseres, Benjamin. "Global Computer Industry." Harvard Business School Background Note 792-072, February 1992. (Revised September 1992.)
- October 2020
- Article
The Supply Chain Economy: A New Industry Categorization for Understanding Innovation in Services
By: Mercedes Delgado and Karen G. Mills
An active debate has centered on the importance of manufacturing for driving innovation in the U.S. economy. This paper offers an alternative framework that focuses on the role of suppliers of goods and services (the “supply chain economy”) in national performance. We... View Details
Keywords: Supply Chain Industries; Business-to-consumer Industries; Services; Innovation; Economy; Framework; Supply Chain; Service Operations; Innovation and Invention; Economic Growth; United States
Delgado, Mercedes, and Karen G. Mills. "The Supply Chain Economy: A New Industry Categorization for Understanding Innovation in Services." Research Policy 49, no. 8 (October 2020).
- January 2024 (Revised February 2024)
- Technical Note
Computer Science for Strategists
By: Andy Wu and Matt Higgins
Two of the most important computer science principles in the technology industry are abstraction and platformization. Our aim with this note is to explain these concepts in an approachable way that brings managers and computer scientists a little closer together. View Details
Wu, Andy, and Matt Higgins. "Computer Science for Strategists." Harvard Business School Technical Note 724-429, January 2024. (Revised February 2024.)
- April 1985 (Revised September 1985)
- Case
Compass Computer Services (B)
Vitale, Michael R. "Compass Computer Services (B)." Harvard Business School Case 185-105, April 1985. (Revised September 1985.)
- 22 Oct 2007
- Research & Ideas
Bringing ‘Lean’ Principles to Service Industries
Wipro Technologies, an Indian outsource provider of software services, launches its own lean initiative. "In terms of operations and improvements, the service industries in general are a long way behind... View Details
- October 2002 (Revised April 2007)
- Case
Dell Computers (A): Field Service for Corporate Clients
By: Frances X. Frei, Amy C. Edmondson and Corey B. Hajim
Explores the highly successful PC and low-end server manufacturer's entry into the large-scale server market in the United States. A key difference of this new market is the intense service element required to support the larger hardware. Specifically, the industry... View Details
Keywords: Information Infrastructure; Customer Relationship Management; Job Cuts and Outsourcing; Service Operations; Business or Company Management; Emerging Markets; Problems and Challenges; Service Delivery; Computer Industry; United States
Frei, Frances X., Amy C. Edmondson, and Corey B. Hajim. "Dell Computers (A): Field Service for Corporate Clients." Harvard Business School Case 603-067, October 2002. (Revised April 2007.)
- 07 Apr 2017
- Working Paper Summaries
Explaining the Vertical-to-Horizontal Transition in the Computer Industry
- 2017
- Working Paper
Explaining the Vertical-to-Horizontal Transition in the Computer Industry
This paper seeks to explain the technological forces that led to the rise of vertically integrated corporations in the late 19th century and the opposing forces that led to a vertical-to-horizontal transition in the computer industry 100 years later. I first model the... View Details
Keywords: Organizational Design; Business History; Vertical Integration; Horizontal Integration; Digital Platforms; Computer Industry
Baldwin, Carliss Y. "Explaining the Vertical-to-Horizontal Transition in the Computer Industry." Harvard Business School Working Paper, No. 17-084, March 2017.
- March 1987 (Revised June 1987)
- Case
Automatic Data Processing, Inc.: Computer Services
Konsynski, Benn R. "Automatic Data Processing, Inc.: Computer Services." Harvard Business School Case 187-044, March 1987. (Revised June 1987.)
- September 2013 (Revised February 2016)
- Case
GlaxoSmithKline: Sourcing Complex Professional Services
By: Heidi K. Gardner and Silvia Hodges Silverstein
Pharmaceutical company GlaxoSmithKline (GSK) uses an innovative new approach to procuring outside legal counsel: it replaces relationship-based selection and law firms' traditional time-based billing with data-driven decision making and an online reverse auction. In... View Details
Keywords: Legal Industry; Procurement; Professional Service Firms; Pricing; Competition; Change Management; Supply Chain Management; Legal Liability; Business Processes; Legal Services Industry; Legal Services Industry
Gardner, Heidi K., and Silvia Hodges Silverstein. "GlaxoSmithKline: Sourcing Complex Professional Services." Harvard Business School Case 414-003, September 2013. (Revised February 2016.)
- April 1981 (Revised June 1986)
- Case
Cunningham, Inc.: Industrial Service Group
Lovelock, Christopher H. "Cunningham, Inc.: Industrial Service Group." Harvard Business School Case 581-022, April 1981. (Revised June 1986.)
- August 1982 (Revised May 1986)
- Case
Lowe Computer Services: Capacity and Service Level Planning
Cash, James I., Jr. "Lowe Computer Services: Capacity and Service Level Planning." Harvard Business School Case 183-050, August 1982. (Revised May 1986.)
- 2014
- Chapter
Customer Experience and Service Design
By: Uday S. Karmarkar and Uma R. Karmarkar
While services already dominate economic activity in all major economies in the world, there has been curiously little investigation into many aspects of service management. For example, while product design and development have received a great deal of attention, the... View Details
Keywords: Service Design; Service Management; Product Design; Service Operations; Customer Satisfaction; Service Industry
Karmarkar, Uday S., and Uma R. Karmarkar. "Customer Experience and Service Design." Chap. 7 in Managing Consumer Services: Factory or Theater? edited by Enzo Baglieri and Uday Karmarkar, 109–130. Springer, 2014.
- February 1990
- Case
Retail Financial Services Industry in 1988
By: Dwight B. Crane
Crane, Dwight B. "Retail Financial Services Industry in 1988." Harvard Business School Case 290-047, February 1990.
- March 1984
- Background Note
Note on the Personal Computer Industry (January 1983)
By: John A. Quelch
Quelch, John A. "Note on the Personal Computer Industry (January 1983)." Harvard Business School Background Note 584-092, March 1984.
- October 1995 (Revised September 1996)
- Case
Dell Computer Corporation
By: Das Narayandas and V. Kasturi Rangan
Traces the evolution of the personal computer industry over the last 20 years and uses this as a backdrop to look at how Dell Computer Corp. grew from a small start-up to a multi-billion-dollar company in a decade. Dell is now faced with a set of decisions on the... View Details
Narayandas, Das, and V. Kasturi Rangan. "Dell Computer Corporation." Harvard Business School Case 596-058, October 1995. (Revised September 1996.)
- Article
Cloud Computing is No Pipe Dream
Rayport, Jeffrey F. "Cloud Computing is No Pipe Dream." Bloomberg Businessweek Online (December 9, 2008).